Owner's Manual

70 Troubleshooting
• Issue : If the Lifecycle Controller on the target system is locked by another
process, the following error message is displayed in the
DLCTaskManager.log file:
Lifecycle Controller is being used by another
process
.
Resolution : Ensure that the iDRAC of your system is not in POST state.
•
Issue : If you do not enter the service tag name of the target system
correctly, the discovery and handshake fails and the following error
message is displayed:
[Server Name] - Handshake -
getCredentialsInternal():[Server Name]: NOT
AUTHORIZED: No credentials returned
Resolution : The service tag name is case sensitive. Ensure that the service
tag name imported through the
import.exe utility matches the service tag
name in the iDRAC GUI.
•
Issue : When you deploy Microsoft Windows Server 2003 operating
systems and you select the
Apply Drivers from LC option, a blue screen is
displayed or the deployment fails.
Resolution : To resolve this issue:
a Right-click the task sequence and click Edit . The Task Sequen c e
Editor
window appears.
b Select Add  Drivers  Apply Driver Package .
c Check the mass storage driver option.
d Select the applicable SAS or PERC driver.
e Select the model of the SAS or PERC driver.
f Save the task sequence and re-deploy the operating system.
DLCI_UserGuide.book Page 70 Wednesday, February 2, 2011 10:49 AM