Users Guide

8
Troubleshooting and Frequently Asked Questions
This section describes the error messages commonly generated by Lifecycle Controller and provides suggestions for resolving the
issues. This section also lists the questions that are frequently asked by Lifecycle Controller users.
Error Messages
Each error message that is generated from Lifecycle Controller has a Message ID, Message Description, and Recommended
Response Action in a single dialog box. However, to view the detailed description about a message, see Event Message Reference
Guide on dell.com/support/manuals.
Frequently Asked Questions
1. When Lifecycle Controller downloads updates, where are the les stored?
The les are stored in a volatile memory, located on the main system board. This memory is not removable and is not accessible
through the operating system.
2. Is a virtual media device or vFlash SD card required to store data for updates?
No. The les are stored in memory on the main system board.
3. What is virtual media?
Virtual media is remote media such as CDs, DVDs, and USB disk drives that a server identies as local a media.
4. What should I do if an update fails?
If an update fails, Lifecycle Controller restarts, and then attempts all the pending updates that are selected. After the nal
restart, the system returns to the Lifecycle Controller Home page. Launch Firmware Update again, reselect the update that
had failed, and then click Apply.
NOTE: If the iDRAC rmware update is interrupted, you may have to wait up to 30 minutes before attempting
another iDRAC rmware update.
5. What is vFlash SD card?
vFlash SD card is a formatted SD (Secure Digital) card that plugs into iDRAC7 Enterprise. vFlash SD card can be formatted and
enabled through iDRAC to make it accessible as a USB drive for data storage. Virtual ash is a partition on vFlash SD card to
which you can remotely write an ISO le. For more information, see the Integrated Dell Remote Access Controller 7 (iDRAC7)
User’s Guide available at dell.com/support/manuals.
6. Can I add my own drivers to use for operating system installation?
No. You cannot add your own drivers for operating system installation. For more information, see Updating Platform for
more information on updating the drivers that are used for operating system installation.
7. Can I update the drivers used by an already-installed operating system through Lifecycle Controller?
No. Lifecycle Controller only provides drivers that are required for operating system installation. To update the drivers used by
an installed operating system, see your operating system’s Help documentation.
8. Can I add my own drivers and rmware for updating Lifecycle Controller to a local USB drive?
No. Only drivers and rmware downloaded from the Dell Server Updates DVD is supported. For more information, see
Conguring Local USB Drive.
9. Can I delete Lifecycle Controller?
No.
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