User's Manual

Troubleshooting and Frequently Asked

Questions

This section describes the error messages commonly generated by Lifecycle Controller and provides

suggestions for resolving the issues. This section also lists the questions that are frequently asked by

Lifecycle Controller users.

Error Messages

Each error message that is generated from Lifecycle Controller has a Message ID, Message Description,

and Recommended Response Action in a single dialog box. However, to view the detailed description

about a message, see Event Message Reference Guide on dell.com/support/manuals.

Frequently Asked Questions

1. When Lifecycle Controller downloads updates, where are the files stored?

The files are stored in a volatile memory, located on the main system board. This memory is not

removable and is not accessible through the operating system.

2. Is a virtual media device or vFlash SD card required to store data for updates?

No. The files are stored in memory on the main system board.

3. What is virtual media?

Virtual media is remote media such as CDs, DVDs, and USB disk drives that a server identifies as local

a media.

4. What should I do if an update fails?

If an update fails, Lifecycle Controller restarts, and then attempts all the pending updates that are

selected. After the final restart, the system returns to the Lifecycle Controller Home page. Launch

Firmware Update again, reselect the update that had failed, and then click Apply.

NOTE: If the iDRAC firmware update is interrupted, you may have to wait up to 30 minutes

before attempting another iDRAC firmware update.

5. What is vFlash SD card?

vFlash SD card is a formatted SD (Secure Digital) card that plugs into iDRAC7 Enterprise. vFlash SD

card can be formatted and enabled through iDRAC to make it accessible as a USB drive for data

storage. Virtual flash is a partition on vFlash SD card to which you can remotely write an ISO file. For

more information, see the

Integrated Dell Remote Access Controller 7 (iDRAC7) User’s Guide

available at dell.com/support/manuals.

6. Can I add my own drivers to use for operating system installation?

No. You cannot add your own drivers for operating system installation. For more information, see

Updating Platform for more information on updating the drivers that are used for operating

system installation.