Users Guide

Message 2 Resolutions
No Service Tag Boot the server. If the problem persists, contact technical support.
SSL connection failed no service at IP/
port
Check the value of psinfo in the BIOS, or vendor option on the DHCP
server.
SSL Connection refused Check the value of psinfo in the BIOS, or vendor option on the DHCP
server.
SSL connection failed (server
authentication)
The server certificate is invalid or not signed by the trusted server CA
certificate installed on iDRAC. Either replace the provisioning server
certificate or upload a new server certificated on the iDRAC.
SSL connection failed (client
authentication)
iDRAC client certificate was not signed by a CA trusted by the provisioning
server. Either add the iDRAC CA to the trusted list or generate a new
certificate on the iDRAC.
SSL connection failed other Enable a root account through the BIOS to retrieve the iDRAC tracelog. If
the problem persists, contact technical support.
SOAP failure The provisioning server does not support the getCredentials() SOAP call.
Verify that the provisioning server supports auto-discovery and the
provisioning server information is set correctly in the DHCP vendor option,
DNS SRV record, or BIOS.
No credentials returned Check that the service tag is in the list of known servers on the
provisioning server.
Failed to create account Make sure that all the 16 iDRAC accounts are not already used.
Frequently Asked Questions
This section answers questions that are frequently asked by Remote Services users.
1. What is lifecycle controller?
Lifecycle Controller is an embedded systems management solution to help customers perform diagnostics,
operating system (OS) deployment, firmware update, and configurations. Remote Services is a general term that
refers to the capability of enabling users to remotely connect to the target servers and perform script-based
systems management operations.
2. How to verify the connection between the client and managed server for using Remote Services?
Use the ping utility to verify the connection between the client and managed server. Make sure that the client and
network allows HTTP and SSL protocols.
3. What is Part Replacement?
Part Replacement feature allows the system to automatically update the firmware, or configuration, or both for a
hardware component that is installed or replaced.
4. What is CSIOR and why is it enabled?
CSIOR is Collect System Inventory on Restart. Enabling it automatically updates the firmware and hardware
inventory during system startup. The system is shipped from the factory with CSIOR enabled.
5. How do I keep the System Inventory Information up-to-date when local changes are made to BIOS, RAID, or NIC
attribute?
Either manually press <F10> during system startup, or set the CSIOR attribute to enabled to collect the system
inventory and configuration attribute information on every system startup.
Enumerate the DCIM_SystemView class to view the value under LastSystemInventoryTime and
LastUpdateTime properties for a specific component.
6. How to update the managed system using Lifecycle Controller or Remote Services?
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