Users Guide

Troubleshooting and Frequently Asked Questions

Error Messages

For more information on the error message IDs and the recommended actions, see Dell Lifecycle Controller Remote

Services Error Messages and Troubleshooting List on support.dell.com/manuals. To view the error message and related

information, select the error message ID from the Error Message ID drop-down list. Additionally, you can download the

detailed error message registry from delltechcenter.com/page/Lifecycle+Controller.

Auto-discovery LCD Messages

The following table lists the LCD messages that are displayed while performing Auto-discovery operations.

Table 47. Auto-discovery Messages

Message 1 Message 2

Stopped NA

Running see Auto-discovery Messages and Resolutions

Suspended see Auto-discovery Messages and Resolutions

Complete NA

The following table lists the LCD messages and resolutions. These messages are shown in combination with the

messages listed in Auto-discovery Messages. For example, when a Auto-discovery operation is running and an

administrative account is enabled, the messages Running and Blocked and Admin Account Enabled are

shown on the front panel display.

Table 48. Auto-discovery Messages and Resolutions

Message 2 Resolutions

Stopped (default) N/A

Started N/A

Auto Discovery disabled Enable auto-discovery.

Blocked Admin Account Enabled Disable all the administrative accounts.

Blocked Active Directory Enabled Disable the active directory.

Blocked IPv6 Enabled Disable IPv6.

Blocked No IP on NIC Enable the NIC.

No Provisioning Server Found Check the value of psinfo in the BIOS.

If the psinfo is not configured in the BIOS, check if the DHCP option is

enabled and/or DNS server configuration is valid.

Blocked Provisioning Server

Unreachable/Invalid address

Check the value of psinfo in the BIOS.