User's Manual

Table 6-3. Other Console Redirection Page Buttons (Top Right)
Frequently Asked Questions
Table6-4 lists frequently asked questions and answers.
Table 6-4. Using Console Redirection: Frequently Asked Questions
<Ctrl><Enter>
<Alt><Space>
<Alt><Enter>
<Alt><Hyphen>
<Alt><F4>
<Print Screen>
<Alt><Print Screen>
<F1>
<Pause>
<SysRq>
<Alt><SysRq>
<Alt><(Left) Shift><(Right) Shift><Esc>
Send
Sends the selected keystroke macro.
Keystroke Prefix
Enables you to select a key that acts as a previous keystroke to your actual keystrokes. Select either <Ctrl>, <Alt>, or <SysRq>
Mouse
Acceleration
Enables you to select the operating system you are using to optimize console redirection mouse performance. Select Windows, Linux,
or NetWare.
Refresh
Completely updates the entire remote system-screen viewport.
Help
Opens the online help for the Console Redirect screen.
Create Snapshot
Captures the current remote system screen to a .jpg file on the local system. A dialog box is displayed that allows you to save the .jpg
file to a specified location.
Close
Exits the Console Redirection page.

Button

Action
Print
Prints the Console Redirection page
Refresh
Reloads the Console Redirection page

Question

Answer
Why does the remote console
get a blank screen in BIOS or
DOS?
You may have an old version of the ATI video BIOS or a bad ATI chip.
Why aren't the vKVM keyboard
and mouse working?
You must set the USB controller to On with BIOS support in the BIOS settings of the managed system. Restart the
managed system and press <F2> to enter setup. Select Integrated Devices, and then select USB Controller. Save your
changes and restart the system.
Why does the managed system
console screen go blank when
Windows has a blue screen?
The managed system does not have the correct ATI video driver. You must update the video driver by using the Dell
OpenManage Server Assistant CD.
Why do I get a blank screen on
the remote console after
completing a Windows 2000
installation?
The managed system does not have the correct ATI video driver. The DRAC 4 Console Redirection will not run correctly on
the SVGA video driver on the Windows 2000 distribution CD. You must install Windows 2000 by using the Dell
OpenManage Server Assistant CD to ensure that you have the latest, supported drivers for the managed system.
Why do I get a blank screen on
the managed system when
loading the Windows 2000
operating system?
The managed system does not have the correct ATI video driver. You must update the video driver by using the Dell
OpenManage Server Assistant CD.
Why do I get a blank screen on
the managed system in the
Windows full screen DOS
window?
The managed system does not have the correct ATI video driver. You must update the video driver by using the Dell
OpenManage Server Assistant CD.
After I click Open Console, the
message Please wait while
vKVM applet is loaded... is
displayed with the Wait icon.
Why is nothing happening?
Make sure that you have installed Sun Java JRE 1.4.2 or later on the management station. You must also disable the Java
cache from the Java Control Panel. You can download this JRE version from java.sun.com.