Users Guide

Troubleshooting and Frequently Asked Questions 111
Frequently Asked Questions
This section answers questions that are frequently asked by Remote Services
users.
1 What is lifecycle controller?
Lifecycle Controller (LC) is an embedded systems management solution
to help customers perform diagnostics, operating system (OS)
Deployment, firmware Update, and Configurations.
2 What is Unified Server Configurator?
Unified Server Configurator (USC) is an essential component of Lifecycle
Controller to deploy, update, and configure systems under the Unified
Extensible Firmware Interface (UEFI) environment. One major advantage
of UEFI is that it is OS-Agnostic.
3 What tools does the LC replace?
The Lifecycle Controller is intended to replace the use of the Dell Systems
Build and Update Utility
DVD (software, drivers, BIOS, and other
updates). Lifecycle Controller also provides Remote Services, a web
services based network accessible interface for managing system hardware.
SOAP failure The provisioning server does not support the
getCredentials() SOAP call. Verify that the
provisioning server supports auto-discovery and
the provisioning server information is set
correctly in the DHCP vendor option, DNS SRV
record, or BIOS.
No credentials returned Check that the service tag is in the list of known
servers on the provisioning server.
Failed to create account Ensure that all the 16 iDRAC accounts are not
already used.
Table 6-2. Auto-Discovery Messages
Message 2 Resolutions