Users Guide

96 Troubleshooting and Frequently Asked Questions
18 What should I do if my system crashes while using USC or USC-LCE?
If your system crashes while using USC or USC-LCE, a black screen with
red text appears. To resolve this problem, first try rebooting your system
and re-entering USC or USC-LCE. If that does not resolve the problem,
perform
the steps in "Repairing USC" on page 91 of "Repairing USC-LCE"
on page 91. If that does not resolve the problem, contact Dell for
technical assistance.
19 How do I find out the current installed version details of the USC-LCE
product?
Click About on the left navigation pane.
20 What should I do if I have an issue with mouse synchronization when I
access USC
LCE over the iDRAC Virtual Console?
Ensure that the Single Cursor option under Tools in the iDRAC Virtual
Console menu is selected on the iDRAC Virtual Console client. See the
Integrated Dell Remote Access Controller 6 (iDRAC6) User’s Guide
available on the Dell Support site at
support.dell.com/manuals for more
information.
21 Why should I use Microsoft Windows-based DUPs for USC-LCE 1.4
feature enhancements instead of Linux-based DUPs?
Only Microsoft Windows-based DUP updates are available for USC-LCE
version 1.4 and above. When using a local repository to upgrade from
USC-LCE version 1.3 to version 1.4, ensure to create a catalog with

Linux-based DUPs.
22 Why should I keep CSIOR enabled?
The Collect System Inventory On Restart (CSIOR) must be enabled so
that USC-LCE invokes part firmware update and hardware configuration
automatically on system startup.
23 Why are some features not accessible in USC or USC-LCE?
The features like Lifecycle Log, Hardware Inventory (View and Export),
Part Replacement, and vFlash SD card configuration are dependent on
latest iDRAC firmware. Ensure that the latest iDRAC firmware is
installed.
LC1_4.book Page 96 Friday, October 22, 2010 2:45 AM