Users Guide

82 Troubleshooting and Frequently Asked Questions
Unable to copy driver
files
The drivers required to install the operating system are
corrupted. To resolve this issue, perform a platform update
(see "Updating the Platform using the Platform
Update Wizard" on page 37).
The inserted OS media
is invalid
The operating system media is damaged or corrupted,
or the optical device used to read the media is not
functioning correctly.
The updates you are
trying to apply are not
Dell-authorized updates
USC or USC-LCE has detected that one or more of the
DUPs used to update your system are not Dell authorized.
If you are using a local USB device for your update
repository and this problem persists, create it again
using DUPs from the Dell Server Updates DVD
(see "Configuring a Local USB Device" on page 79) or
provide an alternate repository.
Fatal error launching
USC has occurred.
The system will reboot.
A fatal error occurred when launching USC or USC-LCE.
The system will automatically reboot and attempt to enter
USC or USC-LCE again. If the problem persists after
rebooting, see "Repairing USC" on page 91"or "Repairing
USC-LCE" on page 91.
Network is not
configured
Network settings must be configured for USC or 
USC-LCE to work correctly.
See "Operating System
Deployment " on page 21 for information on configuring
USC or USC-LCE network settings from the Network
Settings page.
Unable to set new date
and time
USC or USC-LCE was unable to change the system date
and time. To resolve this issue:
1 Reboot the system.
2 Re-enter USC or USC-LCE by pressing the <F10> key.
3 Change the date and time settings again.
Invalid Proxy Server The proxy server specified to access the FTP server
is invalid. See "Selecting the Download Method " on page 38
for more information.
Please enter a valid
Encryption Key of
up to 40 Hex digits
Enter a valid encryption key that contains not more
than 40 hex digits. Valid characters are within the ranges
of 0–9, a–f, and A–F.
Table A-1. USC and USC-LCE Error Messages and Resolutions
(continued)
Error Message Resolution
LC1_4.book Page 82 Friday, October 22, 2010 2:45 AM