User's Manual

Troubleshooting 75
Blocked Active Directory Enabled Disable the active directory.
Blocked IPv6 Enabled Disable IPv6.
Blocked No IP on NIC Enable the NIC.
No Provisioning Server Found Check the value of psinfo in the BIOS.
If the psinfo is not configured in the BIOS, check
if the DHCP option is enabled and/or DNS server
configuration is valid.
Blocked Provisioning Server
Unreachable/Invalid address
Check the value of psinfo in the BIOS.
No Service Tag Boot the server. If the problem persists, contact
technical support.
SSL connection failed no service
at IP/port
Check the value of psinfo in the BIOS, or vendor
option on the DHCP server.
SSL Connection refused Check the value of psinfo in the BIOS, or vendor
option on the DHCP server.
SSL connection failed (server
authentication)
The server certificate is invalid or not signed by
the trusted server CA certificate installed on
iDRAC. Either replace the provisioning server
certificate or upload a new server certificated on
the iDRAC.
SSL connection failed (client
authentication)
iDRAC client certificate was not signed by a CA
trusted by the provisioning server. Either add the
iDRAC CA to the trusted list or generate a new
certificate on the iDRAC.
SSL connection failed other Enable a root account through the BIOS to
retrieve the iDRAC tracelog. If the problem
persists, contact technical support.
SOAP failure The provisioning server does not support the
getCredentials() SOAP call. Verify that the
provisioning server supports auto-discovery and
the provisioning server information is set
correctly in the DHCP vendor option, DNS SRV
record, or BIOS.
Table 5-3. Auto-Discovery Messages
Message 2 Resolutions
RemoteServices1_4.book Page 75 Thursday, October 21, 2010 5:05 PM