Reference Guide

System Information Guide 13
• Service Tag and Express Service Code
• Microsoft Windows License Label
Service Tag and Microsoft Windows License
These labels are located on your computer.
• Use the Service Tag to identify
your computer when you use
support.dell.com or contact
technical support.
• Enter the Express Service Code
to direct your call when contacting
technical support. The Express
Service Code is not available in all countries.
• Use the number on the Microsoft Windows License Label if you
reinstall your operating system.
• Latest drivers for my computer
• Answers to technical service and
support questions
• Online discussions with other users
and technical support
• Documentation for my computer
Dell Support Website — support.dell.com
The Dell Support website provides several online tools, including:
• Solutions — Troubleshooting hints and tips, articles from
technicians, and online courses
• Community — Online discussion with other Dell customers
• Upgrades — Upgrade information for components, such as memory,
the hard drive, and the operating system
• Customer Care — Contact information, order status, warranty,
and repair information
• Downloads — Drivers, patches, and software updates
• Reference — Computer documentation, product specifications,
and white papers
• Service call status and support history
• Top technical issues for my computer
• Frequently asked questions
• File downloads
• Details on my computer configuration
• Service contract for my computer
Dell Premier Support Website —
premiersupport.dell.com
The Dell Premier Support website is customized for corporate,
government, and education customers. This website may not be
available in all regions.
• How to use Windows XP
• Documentation for my computer
• Documentation for devices
(such as a modem)
Windows Help and Support Center
1 Click the Start button and click Help and Support.
2 Type a word or phrase that describes your problem
and click the arrow icon.
3 Click the topic that describes your problem.
4 Follow the instructions on the screen.
What are you looking for? Find It Here (continued)
J1962bk0.book Page 13 Tuesday, June 17, 2003 4:52 PM