Dell™ Latitude™ E5400 and E5500 Setup and Quick Reference Guide This guide provides a features overview, specifications, and quick setup, software, and troubleshooting information for your computer. For more information about your operating system, devices, and technologies, see the Dell™ Technology Guide at support.dell.com. Models PP32LA and PP32LB w w w. d e l l . c o m | s u p p o r t . d e l l .
Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. If you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows® operating systems are not applicable.
Contents 1 About Your Computer . . . . . . . . . . . . . . . . . 7 Front View . . . . . . . . . . . . . . . . . . . . . . . . . 7 Back View . . . . . . . . . . . . . . . . . . . . . . . . . 9 Battery Removal . . . . . . . . . . . . . . . . . . . . . Wireless Switch . 2 . . . . . . . . . . . . . . . . . . . . Setting Up Your Computer . Quick Setup 10 10 . . . . . . . . . . . 11 . . . . . . . . . . . . . . . . . . . . . . . 11 Connecting to the Internet . . . . . . . . . . . . . . . .
Error Messages . . . . . . . . . . . . . . . . . . . System Messages . . . . . . . . . . . . . . . . . . Troubleshooting Software and Hardware Problems . . . . . . . . . . . . . . . . . 35 Dell Diagnostics . . . . . . . . . . . . . . . . . . . 36 Troubleshooting Tips . . . . . . . . . . . . . . . . . . . 38 Power Problems . . . . . . . . . . . . . . . . . . 38 . . . . . . . . . . . . . . . . . 39 Lockups and Software Problems . . . . . . . . . . 40 . . . . . . . . . . . 42 . . . . . .
AutoTech Service . . . . . . . . . . . . . . . . . . Automated Order-Status Service . . . . . . . . . . 57 . . . . . . . . . . . . . . . 57 . . . . . . . . . . . . . . . . . . . 58 . . . . . 58 Before You Call . . . . . . . . . . . . . . . . . . . . . 59 Contacting Dell . . . . . . . . . . . . . . . . . . . . . 61 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Problems With Your Order .
Contents
About Your Computer NOTE: The graphics in this section apply to both the Dell™ Latitude™ E5400 and E5500.
5 keyboard 6 power button 7 security cable slot 8 AC adapter connector 9 USB connectors (2) 10 audio connectors (2) CAUTION: Adjustment of volume control, as well as the equalizer in the operating system and/or equalizer software, to other settings than the center position may increase the earphones and/or headphones output and cause hearing damage or loss.
Back View 9 1 8 7 6 5 4 3 2 1 PC Card slot 2 S-video (S/PDIF) connector 3 USB connectors (2) 4 RJ-11 modem connector (optional) 5 RJ-45 network connector 6 video connector 7 serial connector (E5500 only) 8 air vents 9 docking alignment mark CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your Dell computer in a low-airflow environment, such as a closed briefcase, while it is running.
Battery Removal CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell. The battery is designed to work with your Dell™ computer. Do not use a battery from other computers with your computer.
Setting Up Your Computer Quick Setup CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage.
3 Connect USB devices, such as a mouse or keyboard (optional). 4 Connect IEEE 1394 devices, such as a media player (optional). 5 Open the computer display and press the power button to turn on the computer.
NOTE: It is recommended that you turn on and shut down your computer at least once before you install any cards or connect the computer to a docking device or other external device, such as a printer. 6 Connect to the Internet (optional). See "Connecting to the Internet" on page 13 for more information.
Setting Up Your Internet Connection To set up an Internet connection with a desktop shortcut provided by your ISP: 1 Save and close any open files, and exit any open programs. 2 Double-click the ISP icon on the Microsoft® Windows® desktop. 3 Follow the instructions on the screen to complete the setup. If you do not have an ISP icon on your desktop or if you want to set up an Internet connection with a different ISP, perform the steps in the appropriate section below.
Microsoft Windows Vista® 1 Save and close any open files, and exit any open programs. 2 Click the Windows Vista Start button →Control Panel 3 Under Network and Internet, click Connect to the Internet. 4 In the Connect to the Internet window, click either Broadband (PPPoE) or Dial-up, depending on how you want to connect: • Choose Broadband if you will use a DSL, satellite modem, cable TV modem, or Bluetooth wireless technology connection. • Chose Dial-up if you will use a dial-up modem or ISDN.
Running the Files and Settings Transfer Wizard With the Operating System Media NOTE: This procedure requires the Operating System media. This media is optional and may not be included with certain computers. To prepare a new computer for the file transfer: 1 Open the Files and Settings Transfer Wizard: click Start→All Programs→ Accessories→System Tools→Files and Settings Transfer Wizard. 2 When the Files and Settings Transfer Wizard welcome screen appears, click Next.
When all of the settings and files have been applied, the Finished screen appears. 3 Click Finished and restart the new computer. Running the Files and Settings Transfer Wizard Without the Operating System Media To run the Files and Settings Transfer Wizard without the Operating System media, you must create a wizard disk that will allow you to create a backup image file to removable media.
6 On the What do you want to transfer? screen, select the items you want to transfer and click Next. After the information has been copied, the Completing the Collection Phase screen appears. 7 Click Finish. To transfer data to the new computer: 1 On the Now go to your old computer screen on the new computer, click Next. 2 On the Where are the files and settings? screen, select the method you chose for transferring your settings and files and click Next. Follow the instructions on the screen.
Specifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start→Help and Support and select the option to view information about your computer. NOTE: These specifications apply to both the Dell™ Latitude™ E5400 and E5500 unless indicated otherwise.
3-in-1 Memory Card Reader 3-in-1 memory card controller Ricoh R5C847 3-in-1 memory card connector 3-in-1 combo card connector Cards supported Secure Digital (SD), SD I/O, MultiMediaCard (MMC) Memory Memory module connector two DIMM slots Memory module capacities 512 MB, 1-, 2-, 3-, or 4-GB capable Memory type DDR II 667 MHz and 800 MHz SDRAM Minimum memory 512 MB Maximum memory 4 GB NOTE: The available memory displayed does not reflect the complete maximum memory installed because some memor
Communications Modem internal, optional modem Network adapter 10/100/1000 Ethernet LAN on system board Wireless wireless local area network (WLAN), wireless personal area network (WPAN) Mini-Cards Bluetooth® wireless technology Mobile Broadband Mini-Card GPS supported by Mobile Broadband Mini-Card Video Video type: Intel integrated UMA graphics Video controller Intel GE45 Video memory size of shared video memory is up to 256 MB LCD interface LVDS TV support S-video (S/PDIF) connector Aud
Display Type (active-matrix TFT) E5400 • Wide aspect WXGA CCFL or WXGA+ CCFL E5500 • Wide aspect WXGA or WXGA+ (TrueLife and anti-glare) Dimensions: VESA standard on all models Maximum resolutions: WXGA CCFL E5400 and E5500: • 1280 x 800 with anti-glare E5400: • 1440 x 900 with anti-glare E5500: • 1440 x 900 with TrueLife Refresh rate Operating angle 60 Hz 0° (closed) to 160° Viewing angles: E5400: • 40°/40°/15°/30° (WXGA) • 40°/40°/15°/30° (WXGA+) E5500: • 40°/40°/15°/30° (WXGA) • 55°/55°/45°/45° (
Display (continued) WXGA+ E5400: • 0.2109 mm x 0.2109 mm E5500: • 0.2304 mm x 0.2304 mm Keyboard Number of keys 83 (all countries except Denmark, United Kingdom, Brazil, and Japan); 84 (Denmark and United Kingdom); 85 (Brazil); 87 (Japan) Layout QWERTY/AZERTY/Kanji Size full-sized (19 mm key pitch) Touch Pad X/Y position resolution (graphics table mode) Size: Width 65.7 mm Height 38.
Battery (continued) Weight 4- and 6-cell: 326 g (.72 pounds) 9-cell: 487 g (1.07 pounds) Ampere hours 4-, 6-, or 9- cell (2.6 AHr) battery Voltage 4-cell: 14.8 VDC 6- and 9-cell: 11.
AC Adapter (continued) Output power 65 W or 90 W Rated output voltage 19.5 VDC Dimensions of 65 W auto-air: Height 16 mm (0.63 inches) Width 66 mm (2.6 inches) Depth 127 mm (5.0 inches) Weight (with cables) 0.29 kg (0.64 lb) Dimensions of 90 W (E series): Height 16 mm (0.63 inch) Width 70 mm (2.76 inches) Depth 147 mm (5.8 inches) Weight (with cables) 0.345 kg (0.76 lb) Dimensions of 90 W (D series): Height 34.2 mm (1.35 inches) Width 60.87 mm (2.4 inches) Depth 153.45 mm (6.
Physical (continued) E5500 Height 355 mm (13.99 inch) Width 260 mm (10.24 inch) Depth 37.5 mm (1.48 inch) Weight 2.91 kg (6.4 lb) with UMA graphics, 6-cell battery, and DVD Environmental Temperature range: Operating 0° to 35°C (32° to 95°F) Storage –40° to 65°C (–40° to 149°F) Relative humidity (maximum): Operating 10% to 90% (noncondensing) Storage 5% to 95% (noncondensing) Maximum vibration (using a random-vibration spectrum that simulates user environment): Operating 0.
Troubleshooting CAUTION: To guard against the likelihood of electric shock, laceration by moving fan blades, or other expected injuries, always unplug your computer from the electrical outlet before opening the cover. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.
Code Description (repetitive short beeps) Suggested Remedy 1 BIOS checksum Contact Dell. failure. Possible motherboard failure. 2 No memory modules are detected 1 If you have two or more memory modules installed, remove the modules, reinstall one module (see your Service Manual on the Dell Support website at support.dell.com), and then restart the computer. If the computer starts normally, reinstall an additional module.
Code Description (repetitive short beeps) Suggested Remedy 6 Video BIOS Test Failure Contact Dell. 7 CPU cache test failure Contact Dell. Error Messages CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared.
E R R O R R E A D I N G P C M C I A C A R D — The computer cannot identify the ExpressCard. Reinsert the card or try another card. See your Service Manual at support.dell.com for more information. E X T E N D E D M E M O R Y S I Z E H A S C H A N G E D — The amount of memory recorded in nonvolatile memory (NVRAM) does not match the memory installed in the computer. Restart the computer. If the error appears again, contact Dell (see "Contacting Dell" on page 61).
H A R D - D I S K D R I V E R E A D F A I L U R E — The hard drive may be defective. Shut down the computer, remove the hard drive (see your Service Manual at support.dell.com), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 36).
M E M O R Y A L L O C A T I O N E R R O R — The software you are attempting to run is conflicting with the operating system, another program, or a utility. Shut down the computer, wait 30 seconds, and then restart it. Try to run the program again. If the error message still appears, see the software documentation. MEMORY DATA LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE — A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them.
O P T I O N A L R O M B A D C H E C K S U M — The optional ROM has failed. Contact Dell (see "Contacting Dell" on page 61). A R E Q U I R E D . D L L F I L E W A S N O T F O U N D — The program that you are trying to open is missing an essential file. Remove and then reinstall the program. Windows XP: 1 Click Start→Control Panel→Add or Remove Programs→Programs and Features. 2 Select the program you want to remove. 3 Click Uninstall. 4 See the program documentation for installation instructions.
T I M E - O F - D A Y C L O C K S T O P P E D — The reserve battery that supports the system configuration settings may require recharging. Connect your computer to an electrical outlet to charge the battery. If the problem persists, contact Dell (see "Contacting Dell" on page 61). T I M E - O F - D A Y N O T S E T - P L E A S E R U N T H E S YS T E M S E T U P P R O G R A M — The time or date stored in the system setup program does not match the system clock.
H A R D - D I S K D R I V E F A I L U R E — Possible hard drive failure during hard drive POST. Check cables, swap hard disks, or see "Contacting Dell" on page 61 for assistance. H A R D - D I S K D R I V E R E A D F A I L U R E — Possible hard drive failure during harddrive start test (see "Contacting Dell" on page 61 for assistance). K E Y B O A R D F A I L U R E — Keyboard failure or keyboard cable loose.
Windows XP: 1 Click Start→Help and Support. 2 Type hardware troubleshooter in the search field and press to start the search. 3 In the Fix a Problem section, click Hardware Troubleshooter. 4 In the Hardware Troubleshooter list, select the option that best describes the problem and click Next to follow the remaining troubleshooting steps. Dell Diagnostics CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.
3 When the DELL™ logo appears, press immediately. Select Diagnostics from the start menu and press . NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop, and then shut down your computer and try again. NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities media.
Troubleshooting Tips Follow these tips when troubleshooting your computer: • If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed (see your Service Manual at support.dell.com). • If a device does not work, ensure that the device is properly connected. • If an error message appears on the screen, write down the exact message. This message may help support personnel to diagnose and fix the problem(s).
I F T H E P O W E R L I G H T I S B L I N K I N G B L U E — The computer is in standby mode. Press a key on the keyboard, move the mouse, or press the power button to resume normal operation. I F T H E P O W E R L I G H T I S B L I N K I N G A M B E R — The computer is receiving electrical power, a device might be malfunctioning or incorrectly installed. • Remove and then reinstall all memory modules (see your Service Manual at support.dell.com).
IF YOU EXPERIENCE OTHER MEMORY PROBLEMS — • Reseat the memory modules (see your Service Manual at support.dell.com) to ensure that your computer is successfully communicating with the memory. • Ensure that you are following the memory installation guidelines (see your Service Manual at support.dell.com). • Ensure that the memory you are using is supported by your computer. For more information about the type of memory supported by your computer, see "Memory" on page 20.
A program crashes repeatedly NOTE: Most software includes installation instructions in its documentation or on a floppy disk, CD, or DVD. C H E C K T H E S O F T W A R E D O C U M E N T A T I O N — If necessary, uninstall and then reinstall the program.
• Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information. • Ensure that the program is installed and configured properly. • Verify that the device drivers do not conflict with the program. • If necessary, uninstall and then reinstall the program.
The Dell Support Utility is customized for your computing environment. The icon in the taskbar functions differently when you click, doubleclick, or right-click the icon. Clicking the Dell Support Icon Click or right-click the icon to perform the following tasks: • Check your computing environment. • View the Dell Support Utility settings. • Access the help file for the Dell Support Utility. • View frequently asked questions. • Learn more about the Dell Support Utility.
Troubleshooting
Reinstalling Software Drivers Identifying Drivers If you experience a problem with any device, identify whether the driver is the source of your problem and, if necessary, update the driver. Microsoft® Windows Vista®: 1 Click the Windows Vista Start button™ , and right-click Computer. 2 Click Properties→Device Manager. NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue.
Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly. Returning to a Previous Device Driver Version Windows Vista: 1 Click the Windows Vista Start button , and right-click Computer. 2 Click Properties→Device Manager. NOTE: The User Account Control window may appear.
2 When the Drivers and Utilities media installation program starts, follow the prompts on the screen. NOTE: In most cases, the Drivers and Utilities program starts running automatically. If it does not, start Windows Explorer, click your media drive directory to display the media contents, and then double-click the autorcd.exe file. 3 When the InstallShield Wizard Complete window appears, remove the Drivers and Utilities media and click Finish to restart the computer.
3 Double-click the type of device for which you are installing the driver (for example, Audio or Video). 4 Double-click the name of the device for which you are installing the driver. 5 Click the Driver tab→Update Driver→Browse my computer for driver software. 6 Click Browse and browse to the location to which you previously copied the driver files. 7 When the name of the appropriate driver appears, click the name of the driver→OK→Next. 8 Click Finish and restart your computer.
NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover them. NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell™ computer to the Windows Classic view. NOTE: Set your Dell™ computer to the Windows Classic view. Starting System Restore Windows Vista: 1 Click Start . 2 In the Start Search box, type System Restore and press . NOTE: The User Account Control window may appear.
3 Click Undo my last restoration and click Next. Windows XP: 1 Click Start→All Programs→Accessories→System Tools→System Restore. 2 Click Undo my last restoration and click Next. Enabling System Restore NOTE: Windows Vista does not disable System Restore; regardless of low disk space. Therefore, the steps below apply only to Windows XP. If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled.
The System Recovery Options window appears. 3 Select a keyboard layout and click Next. 4 To access the recovery options, log on as a local user. To access the command prompt, type administrator in the User name field, then click OK. 5 Click Dell Factory Image Restore. NOTE: Depending upon your configuration, you may need to select Dell Factory Tools, then Dell Factory Image Restore. 6 On the Dell Factory Image Restore welcome screen, click Next. The Confirm Data Deletion screen appears.
NOTE: The Drivers and Utilities media contains drivers that were installed during the assembly of the computer. Use the Dell Drivers and Utilities media to load any required drivers. Depending on the region from which you ordered your computer, or whether you requested the media, the Dell Drivers and Utilities media and Operating System media may not ship with your computer. Reinstalling Windows The reinstallation process can take 1 to 2 hours to complete.
Finding Information NOTE: Some features or media may be optional and may not ship with your computer. Some features or media may not be available in certain countries. Additional information may ship with your computer. Document/Media/Label Contents Service Tag/Express Service Code • Use the Service Tag to identify your computer when you use support.dell.com or contact support. The Service Tag/Express Service Code is located on your computer.
Document/Media/Label Contents Safety, Regulatory, Warranty, and Support Documentation • Warranty information This type of information may have shipped with your computer. For additional regulatory information, see the Regulatory Compliance Homepage on www.dell.com at the following location: www.dell.com/regulatory_compliance • Safety instructions Service Manual • How to remove and replace parts The Service Manual for your computer can be found at support.dell.com.
Getting Help Obtaining Assistance CAUTION: If you need to remove the computer cover, first disconnect the computer power and modem cables from all electrical outlets. Follow the safety instructions that shipped with your computer. If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem: 1 See "Troubleshooting Tips" on page 38 for information and procedures that pertain to the problem your computer is experiencing.
For instructions on using the Dell Support, see "Technical Support and Customer Service" on page 56. NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability. Technical Support and Customer Service Dell's support service is available to answer your questions about Dell™ hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers.
• Dell Support e-mail addresses mobile_support@us.dell.com support@us.dell.com la-techsupport@dell.com (Latin America and Caribbean countries only) apsupport@dell.com (Asian/Pacific countries only) • Dell Marketing and Sales e-mail addresses apmarketing@dell.com (Asian/Pacific countries only) sales_canada@dell.com (Canada only) • Anonymous file transfer protocol (FTP) ftp.dell.com Log in as user: anonymous, and use your e-mail address as your password.
Product Information If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call for your region or to speak to a sales specialist, see "Contacting Dell" on page 61.
Before You Call NOTE: Have your Express Service Code ready when you call. The code helps Dell’s automated-support telephone system direct your call more efficiently. You may also be asked for your Service Tag (located on the back or bottom of your computer). Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 60). If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer.
Diagnostics Checklist Name: Date: Address: Phone number: Service Tag (bar code on the back or bottom of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you connected to a network? Yes No Network, version, and network adapter: Programs and versions: See your operating system documentation to determine the contents of the system’s start-up files.
Contacting Dell For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1 Visit support.
Getting Help
Index B Dell Factory Image Restore, 51 battery removal, 10 Dell Technology Guide, 54 beep codes, 27 diagnostics beep codes, 27 Dell, 36 C DellConnect, 56 computer beep codes, 27 documentation, 53 Dell Technology Guide, 54 Service Manual, 54 connecting AC adapter, 11 IEEE 1394 devices, 12 network cable, 11 USB devices, 12 drivers Drivers and Utilities media, 53 identifying, 45 reinstalling, 46 returning to a previous version, 46 contacting Dell, 61 Drivers and Utilities media, 46, 53 Dell Diagno
F O Factory Image Restore, 50 operating system media, 51, 53 product key, 54 reinstalling, 53 System Restore, 48 Files and Settings Transfer Wizard, 15 finding information, 53 H hardware beep codes, 27 I Internet connecting, 13 setting up, 14 wireless switch Network Locator, 10 P phone numbers, 61 power button, 12 power light conditions, 38 troubleshooting, 38 problems beep codes, 27 restore to previous state, 48 R M regulatory information, 54 media Drivers and Utilities, 53 operating system, 53
setup computer, 11 Internet connection, 14 quick setup, 11 software problems, 41 troubleshooting, 40-41 updates, 42 specifications AC adapter, 24 audio, 21 battery, 23 communications, 21 display, 22 environmental, 26 keyboard, 23 memory, 20 physical, 25 ports and connectors, 20 processor, 19 system information, 19 touch pad, 23 video, 21 support contacting Dell, 61 information, 54 System Restore, 48 enabling, 50 T telephone numbers, 61 transferring information to a new computer, 15 troubleshooting, 54 blu
Windows XP (continued) reinstalling, 53 returning to a previous device driver version, 46 System Restore, 48 wireless switch, 10 wizards Files and Settings Transfer Wizard, 15 Program Compatibility wizard, 41 66 Index
