Dell™ Latitude™ D810 User's Guide Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. Abbreviations and Acronyms For a complete list of abbreviations and acronyms, see the "Glossary.
About Your Computer Determining Your Computer's Configuration Front View Left Side View Right Side View Back View Bottom View Based on selections that you made when purchasing your computer, your Dell Latitude D810 came in one of two different configurations. To determine your computer's configuration, you need to know its PPID number. Determining Your Computer's Configuration CAUTION: Before performing these procedures, disconnect the modem from the telephone wall jack. 1.
1 display latch 8 speakers 2 display 9 track stick/touch pad buttons 3 power button 10 track stick 4 device status lights 11 volume control buttons 5 keyboard 12 mute button 6 touch pad 13 keyboard status lights 7 display latch button display latch — Keeps the display closed. display — For more information about your display, see "Using the Display." power button — Press the power button to turn on the computer or to enter or exit a power management mode.
Turns on when you turn on the computer. Turns on when the computer reads or writes data. NOTICE: To avoid loss of data, never turn off the computer while the light is flashing. Turns on steadily or blinks when the computer is in a power management mode. It also blinks to indicate battery charge status. If the computer is connected to an electrical outlet, the ¡ ¡ Solid green: The battery is charging. Flashing green: The battery is completely charged.
. Turns on when the uppercase letter function is enabled. Turns on when a card with Bluetooth® wireless technology is enabled. NOTE: The card with Bluetooth wireless technology is an optional feature, so the light turns on only if you ordered the card with your computer. For more information, see the documentation that came with your card. To turn off only the Bluetooth wireless technology functionality, right-click the icon in the system tray and select Disable Bluetooth Radio.
PC Card slot — Supports one PC Card, such as a modem or network adapter. The computer ships with a plastic blank installed in the slot. For more information, see "Using PC Cards." smart card slot — Supports one smart card. For more information, see "Using Smart Cards." Right Side View 1 module bay 3 USB 2.0 connectors (2) 2 audio connectors 4 air vent module bay — You can install devices such as an optical drive or Dell TravelLite™ module in the module bay.
1 air vent 6 S-video TV-out connector 2 infrared sensor 7 serial connector 3 network connector (RJ-45) 8 video connector 4 modem connector (RJ-11) 9 AC adapter connector 5 USB 2.0 connectors (2) 10 processor fan air vent air vent — Computers use internal fans to create airflow through the vents. This helps prevent overheating. NOTE: The computer turns on the fan(s) when the computer gets hot. Fan noise is normal and does not indicate a problem with the fans or the computer.
serial connector Connects serial devices, such as a mouse or handheld device. video connector Connects an external monitor. For more information, see "Using the Display." AC adapter connector — Connects the AC adapter so that you can run the computer on AC power instead of battery power. The AC adapter converts AC power to the DC power required by the computer. You can connect the AC adapter with your computer turned either on or off. CAUTION: The AC adapter works with electrical outlets worldwide.
1 battery 4 air vent 2 battery-bay latch release 5 docking device slot 3 memory module cover 6 processor fan air vent battery — When a battery is installed, you can use the computer without connecting the computer to an electrical outlet. See "Using a Battery." battery-bay latch release — Releases the battery. See "Using a Battery." memory module cover — Covers the compartment that contains the optional modem, the optional Mini PCI card, and the memory (DIMM) module.
Appendix Macrovision Product Notice FCC Notices (U.S. Only) Macrovision Product Notice This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation.
l Model number: PP15L l Company name: Dell Inc.
Alert Standard Format (ASF) Alert Standard Format (ASF) is a Distributed Management Task Force (DMTF) management standard that specifies "pre-operating system" or "operating system absent" alerting techniques. The standard is designed to generate an alert on potential security and fault conditions when the operating system is in a sleep state or the system is turned off. ASF is designed to supersede previous operating system-absent alerting technologies.
Using a Battery Battery Performance Checking the Battery Charge Charging the Battery Removing a Battery Installing a Battery Storing a Battery Battery Performance CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTE: Batteries for portable computers are covered only during the initial 1-year period of the limited warranty for your computer.
If Dell QuickSet is installed, press to display the QuickSet Battery Meter. The Battery Meter window displays status, charge level, and charge completion time for the battery in your computer. NOTE: You can use your docking device to charge a computer battery. However, a battery in a docking device does not power the docking device or computer.
Charging the Battery NOTE: With Dell™ ExpressCharge™, when the computer is turned off, the AC adapter charges a completely discharged battery to 80 percent in about 1 hour and to 100 percent in approximately 2 hours. Charge time is longer with the computer turned on. You can leave the battery in the computer for as long as you like. The battery’s internal circuitry prevents the battery from overcharging.
Using the Module Bay About the Module Bay About the Device Security Screw Removing and Installing Devices While the Computer Is Turned Off Removing and Installing Devices While the Computer Is Running About the Module Bay CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. You can install devices such as a floppy drive, optical drive, second battery, or second hard drive in the module bay.
1. If the device security screw is installed, remove it. 2. Press the device latch release. 3. Pull the device out of the module bay. 4. Push the new device into the bay until it clicks. 5. Press the device latch release. Removing and Installing Devices While the Computer Is Running 1. Before ejecting the device, double-click the Safely Remove Hardware icon on the taskbar, click the device you want to eject, and click Stop. 2. If the device security screw is installed, remove it.
5. Push the new device into the bay until it clicks. The operating system automatically recognizes the device. 6. Press the device latch release. 7. If necessary, enter your password to unlock your computer.
Using CDs, DVDs, and Other Module Bay Devices Playing a CD or DVD Adjusting the Volume Adjusting the Picture Connecting Your Computer to a TV or Audio Device Playing a CD or DVD NOTICE: Do not press down on the CD or DVD tray when you open or close it. Keep the tray closed when you are not using the drive. NOTICE: Do not move the computer when you are playing CDs or DVDs. 1. Press the eject button on the front of the drive. 2. Pull the tray out. 1 spindle 2 eject button 3.
For more information on volume control options, click Help in the Volume Control window. The Volume Meter displays the current volume level, including mute, on your computer. Either right-click the buttons to enable or disable the Volume Meter on the screen. 1 volume icon 2 volume meter 3 mute icon icon in the taskbar or press the volume control When the meter is enabled, adjust the volume with the volume control buttons or by pressing the following keys: l Press to increase volume.
Connecting Your Computer to a TV or Audio Device NOTE: Video and audio cables for connecting your computer to a TV or other audio device are not included with your computer. Cables may be purchased at most consumer electronics stores. The TV/digital audio adapter cable is available for purchase from Dell. Your computer has an S-video TV-out connector that, together with the TV/digital audio adapter cable (available from Dell), enables you to connect the computer to a TV and/or stereo audio device.
1 TV/digital audio adapter cable 2 S-video cable 3 standard audio cable 1. Turn off the computer and the TV and/or audio device that you want to connect. NOTE: You can connect an S-video cable directly to the S-video TV-out connector on the computer (without the TV/digital audio adapter cable) if your TV or audio device supports S-video but not S/PDIF digital audio. 2. Connect the TV/digital audio adapter cable to the S-video TV-out connector on your computer. 3.
1 TV/digital audio adapter cable 2 S-video cable 3 S/PDIF digital audio cable 1. Turn off the computer and the TV and/or audio device that you want to connect. 2. Connect the TV/digital audio adapter cable to the S-video TV-out connector on your computer. 3. Plug one end of the S-video cable in to the S-video input connector on the TV/digital audio adapter cable. 4. Plug the other end of the S-video cable in to the S-video input connector on the TV. 5.
1 TV/digital audio adapter cable 2 composite video cable 3 standard audio cable 1. Turn off the computer and the TV and/or audio device that you want to connect. 2. Connect the TV/digital audio adapter cable to the S-video TV-out connector on the computer. 3. Plug one end of the composite video cable in to the composite video-input connector on the TV/digital audio adapter cable. 4. Plug the other end of the composite video cable in to the composite video-input connector on the TV. 5.
1 TV/digital audio adapter cable 2 composite video cable 3 S/PDIF digital audio cable 1. Turn off the computer and the TV and/or audio device that you want to connect. 2. Connect the TV/digital audio adapter cable to the S-video TV-out connector on the computer. 3. Plug one end of the composite video cable in to the composite video-input connector on the TV/digital audio adapter cable. 4. Plug the other end of the composite video cable in to the composite video-input connector on the TV. 5.
Setting Up the Dolby Headphone NOTE: The Dolby headphone feature is available only if your computer has a DVD drive. 1. Double-click the Intervideo Win DVD icon on the Windows desktop. 2. Click the Properties icon. 3. Click the Dolby Headphone tab. 4. Click Enable Dolby Headphone. NOTE: Icon labels may be visible only when you place the cursor over the icon. 5. Select one of the four options to set the level of surround sound effects.
Cleaning Your Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. Computer, Keyboard, and Display CAUTION: Before you clean your computer, disconnect the computer from the electrical outlet and remove any installed batteries. Clean your computer with a soft cloth dampened with water. Do not use liquid or aerosol cleaners, which may contain flammable substances.
Using the Dell Diagnostics CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. When to Use the Dell Diagnostics If you experience a problem with your computer, perform the checks in "Solving Problems" and run the Dell Diagnostics before you contact Dell for technical assistance. It is recommended that you print these procedures before you begin. NOTICE: The Dell Diagnostics works only on Dell™ computers.
NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in system setup. 3. When the boot device list appears, highlight CD/DVD/CD-RW Drive and press . 4. Select the CD/DVD/CD-RW Drive option from the CD boot menu. 5. Select the Boot from CD-ROM option from the menu that appears. 6. Type 1 to start the ResourceCD menu. 7. Type 2 to start the Dell Diagnostics. 8.
Using the Display Adjusting Brightness Switching the Video Image Setting Display Resolution Dual Independent Display Mode Large Desktop Display Mode Swapping Primary and Secondary Displays Adjusting Brightness When the Dell™ computer is running on battery power, you can conserve power by setting the brightness to the lowest comfortable setting by pressing and the up- or down-arrow on the keyboard. The Dell QuickSet Brightness Meter shows the current brightness setting for the display.
Before you change any of the default display settings, make a note of the default settings for future reference. NOTE: Use only the Dell-installed video drivers, which are designed to offer the best performance with your Dell-installed operating system. If you choose a resolution or color palette that is higher than the display supports, the settings adjust automatically to the closest possible setting. Microsoft® Windows® XP 1. Click the Start button, point to Settings, and then click Control Panel. 2.
Microsoft Windows 2000 NOTE: This software may not be available in certain countries. The Windows 2000 operating system does not natively support dual independent display (extended desktop) mode on your computer. Large Desktop Display Mode With some operating systems, you can connect an external monitor or projector to your computer to enlarge your work space (large desktop display mode). This mode allows you to view a large document over two displays as if they were one large display.
Reinstalling Software Drivers Resolving Software and Hardware Incompatibilities Using Microsoft® Windows® XP System Restore Reinstalling Microsoft® Windows® XP Reinstalling Windows 2000 Drivers What Is a Driver? A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a driver program. A driver acts like a translator between the device and any other programs that use the device.
1. Click the Start button, point to Settings, and then, click Control Panel. 2. Under Pick a Category, click Performance and Maintenance. 3. Click System. 4. In the System Properties window, click the Hardware tab. 5. Click Device Manager. 6. Right-click the device for which the new driver was installed and click Properties. 7. Click the Drivers tab. 8. Click Roll Back Driver.
If you install a new device driver that causes system instability, you can use the Windows XP Device Driver Rollback to replace the new device driver with the previously installed version of the device driver. If you cannot reinstall your previous driver by using the Device Driver Rollback process, then use System Restore to return your operating system to its previous operating state before you installed the new device driver. To use Device Driver Rollback: 1.
Using Microsoft® Windows® XP System Restore The Microsoft® Windows® XP operating system provides System Restore to allow you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. See the Windows Help and Support Center for information on using System Restore. NOTICE: Make regular backups of your data files.
Reinstalling Microsoft® Windows® XP NOTICE: You must use Windows XP Service Pack 1 (SP1) or later when you reinstall Windows XP. Before You Begin If you are considering reinstalling the Windows XP operating system to correct a problem with a newly installed driver, first try using Windows XP Device Driver Rollback. If Device Driver Rollback does not resolve the problem, then use System Restore to return your operating system to the operating state it was in before you installed the new device driver.
7. Enter your name and organization (optional) in the Personalize Your Software screen, and click Next. 8. At the Computer Name and Administrator Password window, enter a name for your computer (or accept the one provided) and a password, and click Next. 9. If the Modem Dialing Information screen appears, enter the requested information and click Next. 10. Enter the date, time, and time zone in the Date and Time Settings window, and click Next. 11.
7. When the Regional Settings window appears, select your region, and then click Next. 8. Enter your name and organization in the Personalize Your Software window and click Next. 9. Enter the Windows product key, which is printed on the Microsoft label on your computer. Then click Next. 10. When the Computer Name and Administrator Password window appears, enter a name for your computer and a password, if desired. Then click Next. 11.
Finding Information NOTE: Some features may not be available for your computer or in certain countries. NOTE: Additional information may ship with your computer. What Are You Looking For? l l l l l A diagnostic program for my computer Drivers for my computer My computer documentation My device documentation Notebook System Software (NSS) Find It Here Drivers and Utilities CD (also known as ResourceCD) Documentation and drivers are already installed on your computer.
l l l l l l l Community — Online discussion with other Dell customers Upgrades — Upgrade information for components, such as memory, the hard drive, and the operating system Customer Care — Contact information, service call and order status, warranty, and repair information Service and support — Service call status and support history, service contract, online discussions with technical support Reference — Computer documentation, details on my computer configuration, product specifications, and white paper
Getting Help Technical Assistance Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call Contacting Dell Technical Assistance If you need help with a technical problem, Dell is ready to assist you. CAUTION: If you need to remove the computer covers, first disconnect the computer power and modem cables from all electrical outlets. 1. Complete the procedures in "Solving Problems." 2. Run the Dell Diagnostics. 3.
Log in as user: anonymous, and use your e-mail address as your password. l Electronic Support Service mobile_support@us.dell.com support@us.dell.com apsupport@dell.com (Asian/Pacific countries only) support.jp.dell.com (Japan only) support.euro.dell.com (Europe only) l Electronic Quote Service sales@dell.com apmarketing@dell.com (Asian/Pacific countries only) sales_canada@dell.com (Canada only) l Electronic Information Service info@dell.
Returning Items for Warranty Repair or Credit Prepare all items being returned, whether for repair or credit, as follows: 1. Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box. For the telephone number to call, see the contact numbers for your region. 2. Include a copy of the invoice and a letter describing the reason for the return. 3.
l support.dell.com (technical support) l premiersupport.dell.com (technical support for educational, government, healthcare, and medium/large business customers, including Premier, Platinum, and Gold customers) For specific web addresses for your country, find the appropriate country section in the table below. NOTE: Toll-free numbers are for use within the country for which they are listed.
Corporate Sales 02 481 91 00 Fax 02 481 92 99 Switchboard 02 481 91 00 Bermuda General Support 1-800-342-0671 Bolivia General Support toll-free: 800-10-0238 Brazil Website: www.dell.
Country Code: 420 Denmark (Copenhagen) International Access Code: 00 Country Code: 45 Customer Care 22537 2707 Fax 22537 2714 Tech Fax 22537 2728 Switchboard 22537 2711 Website: support.euro.dell.com E-mail: support.euro.dell.
Grenada General Support Guatemala General Support 1-800-999-0136 Guyana General Support toll-free: 1-877-270-4609 Hong Kong Website: support.ap.dell.com International Access Code: 001 Country Code: 852 Technical Support E-mail: apsupport@dell.
Public Sales (government agencies, educational institutions, and medical institutions) 044-556-1469 Global Segment Japan 044-556-3469 Individual User 044-556-1760 Switchboard Korea (Seoul) International Access Code: 001 toll-free: 080-200-3800 Sales toll-free: 080-200-3600 Customer Service (Penang, Malaysia) Country Code: 82 Fax City Code: 2 Switchboard Technical Support (Electronics and Accessories) Latin America 044-556-4300 Technical Support 604 633 4949 2194-6202 2194-6000 toll-free: 08
International Access Code: 00 Country Code: 64 E-mail (Australia): au_tech_support@dell.com Technical Support (for desktop and portable computers) toll-free: 0800 446 255 Technical Support (for servers and workstations) toll-free: 0800 443 563 Home and Small Business 0800 446 255 Government and Business 0800 444 617 Sales 0800 441 567 Fax Nicaragua General Support Norway (Lysaker) Website: support.euro.dell.
Southeast Asian and Pacific Countries Customer Technical Support, Customer Service, and Sales (Penang, Malaysia) Spain (Madrid) Website: support.euro.dell.com International Access Code: 00 604 633 4810 E-mail: support.euro.dell.
Health Customer Care 01344 373 194 Home and Small Business Sales 0870 907 4000 Corporate/Public Sector Sales 01344 860 456 Home and Small Business Fax 0870 907 4006 Uruguay General Support U.S.A.
Glossary A B C D E F G H I K L M N O P R S T U V W X Z Terms in this Glossary are provided for informational purposes only and may or may not describe features included with your particular computer. A AC — alternating current — The form of electricity that powers your computer when you plug the AC adapter power cable in to an electrical outlet.
DDR SDRAM — double-data-rate SDRAM — A type of SDRAM that doubles the data burst cycle, improving system performance. DDR2 SDRAM — double-data-rate 2 SDRAM — A type of DDR SDRAM that uses a 4-bit prefetch and other architectural changes to boost memory speed to over 400 MHz. device — Hardware such as a disk drive, printer, or keyboard that is installed in or connected to your computer. device driver — See driver.
hard drive — A drive that reads and writes data on a hard disk. The terms hard drive and hard disk are often used interchangeably. heat sink — A metal plate on some processors that helps dissipate heat. help file — A file that contains descriptive or instructional information about a product. Some help files are associated with a particular program, such as Help in Microsoft Word. Other help files function as stand-alone reference sources. Help files typically have a filename extension of .hlp or .chm.
network adapter — A chip that provides network capabilities. A computer may include a network adapter on its system board, or it may contain a PC Card with an adapter on it. A network adapter is also referred to as a NIC (network interface controller). NIC — See network adapter. notification area — The section of the Windows taskbar that contains icons for providing quick access to programs and computer functions, such as the clock, volume control, and print status. Also referred to as system tray.
software packages. Setup program differs from system setup. shortcut — An icon that provides quick access to frequently used programs, files, folders, and drives. When you place a shortcut on your Windows desktop and double-click the icon, you can open its corresponding folder or file without having to find it first. Shortcut icons do not change the location of files. If you delete a shortcut, the original file is not affected. Also, you can rename a shortcut icon.
write-protected — Files or media that cannot be changed. Use write-protection when you want to protect data from being changed or destroyed. To writeprotect a 3.5-inch floppy disk, slide its write-protect tab to the open position. WXGA — wide-aspect extended graphics array — A video standard for video cards and controllers that supports resolutions up to 1280 x 800." X XGA — extended graphics array — A video standard for video cards and controllers that supports resolutions up to 1024 x 768.
Using the Keyboard and Touch Pad Numeric Keypad Key Combinations Touch Pad Changing the Track Stick Cap Numeric Keypad The numeric keypad functions like the numeric keypad on an external keyboard. Each key on the keypad has multiple functions. The keypad numbers and symbols are marked in blue on the right of the keypad keys. To type a number or symbol, hold down and press the desired key. l To enable the keypad, press . The l To disable the keypad, press again.
Switches the video image to the next display option. The options include the integrated display, an external monitor, and both displays simultaneously. and up-arrow key Increases brightness on the integrated display only (not on an external monitor). and down-arrow key Decreases brightness on the integrated display only (not on an external monitor).
1 touch pad 2 track stick 3 track stick buttons 4 touch pad buttons l To move the cursor, lightly slide your finger over the touch pad. l To select an object, lightly tap once on the surface of the touch pad or use your thumb to press the left touch-pad button. l To select and move (or drag) an object, position the cursor on the object and tap down-up-down on the touch pad.
Passwords About Passwords Using a Primary/System Password Using an Administrator Password Using a Hard Drive Password Assigning an Asset Tag Enabling Trusted Platform Module (TPM) About Passwords NOTE: Passwords are disabled when you receive your computer. A primary password, an administrator password, and a hard drive password all prevent unauthorized access to your computer in different ways. The following table identifies types and features of passwords available on your computer.
The administrator password is designed to give system administrators or service technicians access to computers for repair or reconfiguration. The administrators or technicians can assign identical administrator passwords to groups of computers, allowing you to assign the primary password. To set or change administrator passwords, access User Accounts from the Control Panel. When you set an administrator password, the Configure Setup option becomes available in system setup.
Download the Dell Portables Asset Tag utility from the support.dell.com website to create bootable media (such as a bootable CD, floppy disk, or USB key), and then use the bootable media to assign an asset tag. NOTE: The Dell Portables Asset Tag utility may not be available as a download in certain countries. 1. Save and close any open files and exit any open programs. 2. Ensure that you have a drive for the bootable media (such as a floppy drive or a CD drive). 3. Access the support.dell.com website.
To use one of the asset tag options (see the following table): 1. Boot the computer using the bootable media you created in "Assigning an Asset Tag." 2. Type asset and a space followed by the option, and then press .
Using PC Cards PC Card Types PC Card Blanks Extended PC Cards Installing a PC Card Removing a PC Card or Blank PC Card Types See "Specifications" for information on supported PC Cards. NOTE: A PC Card is not a bootable device. The PC Card slot has one connector that supports a single Type I or Type II card. The PC Card slot supports CardBus technology and extended PC Cards. "Type" of card refers to its thickness, not its functionality.
2. Slide the card into the slot until the card is completely seated in its connector. If you encounter too much resistance, do not force the card. Check the card orientation and try again. The computer recognizes most PC Cards and automatically loads the appropriate device driver. If the configuration program tells you to load the manufacturer's drivers, use the floppy disk or CD that came with the PC Card.
Power Management Power Management Tips Power Management Wizard Power Management Modes Power Options Properties Power Management Tips NOTE: See "Using a Battery" for more information on conserving battery power. l Connect the computer to an electrical outlet when possible because battery life is largely determined by the number of times the battery is charged. l Place the computer in standby mode or hibernate mode when you leave the computer unattended for long periods of time.
¡ l Prompt a user for an action (Ask me what to do). Select how the computer will respond when you press : ¡ Choose no action. ¡ Enter standby mode. ¡ Enter hibernate mode. ¡ Shut down Microsoft Windows and turn off the computer. ¡ Prompt a user for an action (Ask me what to do). Selecting a Power Scheme NOTE: When your computer is running on battery power, the Network Disabled power scheme disables your internal network and wireless activity.
Standby Mode Standby mode conserves power by turning off the display and the hard drive after a predetermined period of inactivity (a time-out). When the computer exits standby mode, it returns to the same operating state it was in before entering standby mode. NOTICE: If your computer loses AC and battery power while in standby mode, it may lose data. To enter standby mode: l Click the Start button, click Turn off computer, and then click Stand by.
The Power schemes drop-down menu displays the selected preset power scheme. Keep the default Portable/Laptop power scheme to maximize battery power. Windows XP controls the performance level of the processor depending on the power scheme you select. You do not need to make any further adjustments to set the performance level. For information on setting processor performance for other operating systems, see "Intel SpeedStep® Technology Tab.
1. 2. Click Advanced and then click one of the following options: l Disable Intel SpeedStep technology control l Remove flag icon (from the notification area) l Disable audio notification when performance changes Click OK to accept any changes, and then click OK to close the Intel SpeedStep® technology window. You can also change the Intel SpeedStep settings by right-clicking the flag icon in the notification area.
Solving Problems Drive Problems PC Card Problems E-Mail, Modem, and Internet Problems Power Problems Error Messages Printer Problems Keyboard Problems Scanner Problems Lockups and Software Problems Sound and Speaker Problems Memory Problems Touch Pad or Mouse Problems Network Problems Video and Display Problems Drive Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
Change the write speed to a slower rate — See the help files for your CD or DVD creation software. If you cannot eject the optical drive tray 1. 2. 3. Ensure that the computer is shut down. Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly until the tray is partially ejected. Gently pull out the tray until it stops. If you hear an unfamiliar scraping or grinding sound l l Ensure that the sound is not caused by the program that is running.
Run the Modem Helper diagnostics — Click the Start button, point to All Programs (Programs in Windows 2000), and then click Modem Helper. Follow the instructions on the screen to identify and resolve modem problems. (Modem Helper is not available on all computers.) Verify that the modem is communicating with Windows — Windows XP 1. 2. 3. 4. 5. 6. Click the Start button, point to Settings, and then, click Control Panel. Click Printers and Other Hardware. Click Phone and Modem Options. Click the Modems tab.
Error reading PCMCIA card — The computer cannot identify the PC Card. Reinsert the card or try another PC Card. Extended memory size has changed — The amount of memory recorded in NVRAM does not match the memory installed in the computer. Restart the computer. If the error appears again, contact Dell. Gate A20 failure — A memory module may be loose. Reinstall the memory modules and, if necessary, replace them. General failure — The operating system is unable to carry out the command.
No boot device available — The computer cannot find the hard drive. If the hard drive is your boot device, ensure that the drive is installed, properly seated, and partitioned as a boot device. No boot sector on hard drive — The operating system may be corrupted. Contact Dell. No timer tick interrupt — A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics. Operating system not found — Reinstall the hard drive. If the problem persists, contact Dell.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. Fill out the Diagnostics Checklist as you perform the various checks. NOTE: Use the integrated keyboard when working in MS-DOS® mode or when running the Dell Diagnostics or the system setup program. When you attach an external keyboard, the integrated keyboard remains fully functional. External Keyboard Problems Check the keyboard cable — Shut down the computer.
A program stops responding End the program — 1. 2. 3. 4. Press simultaneously. Click Applications. Click the program that is no longer responding. Click End Task. A program crashes repeatedly NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD. Check the software documentation — If necessary, uninstall and then reinstall the program.
Run the Dell Diagnostics — If all tests run successfully, the error condition is related to a software problem. Memory Problems Fill out the Diagnostics Checklist as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. If you receive an insufficient memory message — l l l l Save and close any open files and exit any open programs you are not using to see if that resolves the problem.
Power Problems Fill out the Diagnostics Checklist as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. Check the power light — When the power light is lit or blinking, the computer has power. If the power light is blinking, the computer is in standby mode—press the power button to exit standby mode. If the light is off, press the power button to turn on the computer.
If a computer is connected to the Dell D/Dock or Dell D/Port while the computer is running, presence of the docking device is ignored until the AC adapter is connected to the computer. AC Power Loss While the Computer Is Docked If a computer loses AC power while docked to the Dell D/Dock or Dell D/Port, the computer immediately goes into low-performance mode. Printer Problems Fill out the Diagnostics Checklist as you complete these checks.
Check the scanner documentation — See the scanner documentation for setup and troubleshooting information. Unlock the scanner — Ensure that your scanner is unlocked if it has a locking tab or button. Restart the computer and try the scanner again Check the cable connections — l l See the scanner documentation for cable connection information. Ensure that the scanner cables are securely connected to the scanner and the computer. Verify that the scanner is recognized by Microsoft Windows — 1. 2.
Disconnect headphones from the headphone connector — Sound from the speakers is automatically disabled when headphones are connected to the computer's front-panel headphone connector. Test the electrical outlet — Ensure that the electrical outlet is working by testing it with another device, such as a lamp. Eliminate possible interference — Turn off nearby fans, fluorescent lights, or halogen lamps to check for interference.
Fill out the Diagnostics Checklist as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. If the display is blank NOTE: If you are using a program that requires a higher resolution than your computer supports, it is recommended that you attach an external monitor to your computer. Check the battery — If you are using a battery to power your computer, the battery charge may be depleted.
Connect an external monitor — 1. 2. Shut down your computer and connect an external monitor to the computer. Turn on the computer and the monitor and adjust the monitor brightness and contrast controls. If the external monitor works, the computer display or video controller may be defective. Contact Dell.
Dell™ QuickSet Features Clicking the QuickSet Icon Double-Clicking the QuickSet Icon Right-Clicking the QuickSet Icon Dell QuickSet runs from the icon located in the taskbar and functions differently when you click, double-click, or right-click the icon. Clicking the QuickSet Icon Click the icon to perform the following tasks: l Adjust power management settings using the Power Management Wizard. l Adjust the size of icons and toolbars.
Adding and Replacing Parts Before You Begin Memory Modem Mini PCI Card Hard Drive Internal Card With Bluetooth® Wireless Technology Coin-Cell Battery Before You Begin This chapter provides procedures for removing and installing the components in your computer. Unless otherwise noted, each procedure assumes that the following conditions exist: l You have performed the steps in "Turning Off Your Computer" and "Before Working Inside Your Computer.
aligned. NOTICE: To avoid damaging the computer, perform the following steps before you begin working inside the computer. 1. Ensure that the work surface is flat and clean to prevent the computer cover from being scratched. 2. Turn off your computer. 3. If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions.
NOTICE: To prevent damage to the memory module connector, do not use tools to spread the memory-module securing clips. 3. If you are replacing a memory module, remove the existing module: a. Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops up. b. Remove the module from the connector. 1 securing clips (2 per connector) 2 memory module 4.
7. Turn on the computer. As the computer boots, it detects the additional memory and automatically updates the system configuration information. To confirm the amount of memory installed in the computer, click the Start button, click Help and Support, and then click Computer Information. Memory Module DIMM A CAUTION: Before working inside your Dell™ computer, read the safety instructions in your Product Information Guide.
6. Replace the keyboard. a. Reconnect the keyboard connector to the system board. b. Slide the tabs at the bottom of the keyboard back into their slots. c. Reinsert and tighten the two screws across the top of the keyboard. 7. Replace the central control cover. Starting at the left side of the computer, press down on the control cover until you feel it click into place. 8. Insert the battery into the battery bay, or connect the AC adapter to your computer and an electrical outlet. 9.
1 modem cable 2 modem 3 screw 4. Connect the modem cable to the modem. NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the connectors and realign the card. 5. Align the modem with the screw hole and press the modem into the connector on the system board. 6. Install the screw to secure the modem to the system board. 7. Replace the memory module cover. Mini PCI Card If you ordered a Mini PCI card with your computer, the card is already installed.
b. Release the Mini PCI card by spreading the metal securing tabs until the card pops up slightly. c. Lift the Mini PCI card out of its connector. NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the connectors and realign the card. 4. Align the Mini PCI card with the connector at a 45-degree angle, and press the Mini PCI card into the connector until you hear a click.
6. Replace the cover. Hard Drive CAUTION: If you remove the hard drive from the computer when the drive is hot, do not touch the metal housing of the hard drive. CAUTION: Before working inside your computer, follow the safety instructions located in the Product Information Guide. NOTICE: To prevent data loss, turn off your computer before removing the hard drive. Do not remove the hard drive while the computer is on, in standby mode, or in hibernate mode.
NOTE: The Operating System CD and the Drivers and Utilities CD are optional and may not ship with all computers. 7. Install the operating system for your computer. For instructions, see Reinstalling Microsoft® Windows® XP. 8. Install the drivers and utilities for your computer. For instructions, see Reinstalling Drivers and Utilities. Internal Card With Bluetooth® Wireless Technology If you ordered an Internal Card with Bluetooth Wireless Technology with your computer, the card is already installed.
1 screw 2 internal card with Bluetooth wireless technology 3 system board connector 3. Remove the screw. 4. Pull the card out of the system board connector. 5. Remove the card from the computer and set it aside. 6. Attach the new card to the system board connector. NOTE: The card and system board connector can only connect in one configuration. If you encounter resistance, check the configuration and try again. 7. Replace and tighten the screw. 8.
Using the System Setup Program Overview Viewing the System Setup Screens System Setup Screen Commonly Used Options Overview NOTE: Your operating system may automatically configure most of the options available in system setup, thus overriding options that you set through system setup. (An exception is the External Hot Key option, which you can disable or enable only through system setup.
Commonly Used Options Certain options require that you reboot the computer for new settings to take effect. Changing the Boot Sequence The boot sequence, or boot order, tells the computer where to look to find the software needed to start the operating system. You can control the boot sequence and enable/disable devices using the Boot Sequence page of system setup. NOTE: To change the boot sequence on a one-time-only basis, see "Performing a One-Time Boot.
Enabling the Infrared Sensor 1. Under the Onboard Devices category, press to select the Fast IR setting, and press the right-arrow or left arrow key to change the setting to a COM port. NOTE: The default setting is Off. 2. Press and then to save the changes and exit the system setup program. After you enable the infrared sensor, you can use it to establish a link to an infrared device.
Using Smart Cards About Smart Cards Installing a Smart Card About Smart Cards Smart cards are portable credit-card shaped devices with internal integrated circuits. The top surface of the smart card usually contains an embedded processor located under the gold contact pad. The combination of the small size and integrated circuits make smart cards valuable tools for security, data storage, and special programs.
Specifications Processor Display System Information Keyboard PC Card Touch Pad Smart Card Track Stick Memory Battery Ports and Connectors AC Adapter Communications Physical Video Environmental Audio NOTE: The Latitude D810 comes in two different configurations. To determine the configuration of your computer, see "About Your Computer.
and IrDA Standard 1.0 (Slow IR) S-video TV-out 7-pin mini-DIN connector for S-video composite video, and S/PDIF (TV/digital audio-adapter cable supports composite video and S/PDIF) Mini PCI Type IIIA Mini PCI card slot Modem RJ-11 support Network adapter RJ-45 port Communications Modem: Type v.
WSXGA+ 5.5 W (max) WUXGA 6.0 W (max) Controls brightness can be controlled through keyboard shortcuts Keyboard Number of keys 87 (U.S. and Canada); 88 (Europe); 91 (Japan) Key travel 2.7 mm ± 0.3 mm (0.11 inch ± 0.016 inch) Key spacing 19.05 mm ± 0.3 mm (0.75 inch ± 0.012 inch) Layout QWERTY/AZERTY/Kanji Touch Pad X/Y position resolution (graphics table mode) 240 cpi Size: Width 64.88 mm (2.55-inch) sensor-active area Height 48.88-mm (1.
Physical Height 41.8 mm (1.6 inches) Width 361.2 mm (14.2 inches) Depth 260.4 mm (10.3 inches) NOTE: The Latitude D810 comes in two different configurations. To determine the configuration of your computer, see "About Your Computer." Weight: ATI Mobility Radeon X600 with travel module and 80 WHr battery 2.946 kg (6.50 lbs) typical ATI Mobility Radeon X600 with CD drive and 80 WHr battery 3.141 kg (6.92 lbs) typical ATI Mobility Radeon X300 with travel module and 53 WHr battery 2.839 kg (6.
Traveling With Your Computer Identifying Your Computer Packing the Computer Travel Tips Identifying Your Computer l Attach a name tag or business card to the computer. l Write down your Service Tag and store it in a safe place away from the computer or carrying case. Use the Service Tag if you need to report a loss or theft to law enforcement officials and to Dell. l Create a file on the Microsoft® Windows® desktop called if_found.
l If you are traveling internationally, carry proof of ownership—or of your right to use the computer if it is company-owned—to speed your passage through customs. Investigate the customs regulations of the countries you plan to visit, and consider acquiring an international carnet (also known as a merchandise passport) from your government. l Ensure that you know which electrical outlets are used in the countries you will visit, and have appropriate power adapters.
Connecting to a Wireless Local Area Network NOTE: These networking instructions do not apply to internal cards with Bluetooth® wireless technology or cellular products. NOTE: To configure a wireless computer running the Microsoft® Windows® 2000 operating system, see the user's guide that came with your wireless network adapter. Determining Your Network Type NOTE: Most wireless networks are of the infrastructure type. Wireless networks fall into two categories—infrastructure networks and ad-hoc networks.
2. Click to select the network you want to configure, and then click Connect or double-click the network name in the list. If you select a secure network (identified by a icon), you must enter a WEP or WPA password when prompted. NOTE: Network security settings are unique to your network. Dell cannot provide this information. NOTE: Your computer can take up to 1 minute to connect to the network.
Using Microsoft® Windows® XP Help and Support Center User Accounts and Fast User Switching Microsoft® Windows® Classic View Setting Up a Home and Office Network Desktop Cleanup Wizard Internet Connection Firewall Transferring Information to a New Computer Data Execution Prevention (DEP) Technology Help and Support Center NOTE: The Microsoft® Windows® XP Home Edition and Windows XP Professional operating systems have different features and appearances.
Your computer is set up to use the Desktop Cleanup Wizard to move programs that are not frequently used to a designated folder 7 days after you first start your computer and every 60 days after that. The appearance of the Start menu changes as programs are moved. To turn off the Desktop Cleanup Wizard, perform the following steps. NOTE: You can run the Desktop Cleanup Wizard any time by clicking Clean Desktop Now under Run Desktop Cleanup Wizard every 60 days. 1.
To copy data from the old computer: 1. On the old computer, insert the Windows XP Operating System CD. 2. On the Welcome to Microsoft Windows XP screen, click Perform additional tasks. 3. Under What do you want to do?, click Transfer files and settings. 4. On the Files and Settings Transfer Wizard welcome screen, click Next. 5. On the Which computer is this? screen, click Old Computer and click Next. 6. On the Select a transfer method screen, click the transfer method you prefer. 7.
2. On the Where are the files and settings? screen, select the method you chose for transferring your settings and files and click Next. Follow the instructions on the screen. The wizard reads the collected files and settings and applies them to your new computer. When all of the settings and files have been applied, the Finished screen appears. 3. Click Finished and restart the new computer. NOTE: For more information about this procedure, search dell.support.
Internet Connection Firewall The Internet Connection Firewall provides basic protection from unauthorized access to the computer while the computer is connected to the Internet. The firewall is automatically enabled when you run the Network Setup Wizard. When the firewall is enabled for a network connection, the firewall icon appears with a red background in the Network Connections section of the Control Panel.
