Reference Guide

2EWHQWLRQ GDLGH 
'(// &21),'(17,$/ 3UHOLPLQDU\ 
),/( /2&$7,21
.?$UFKLYHV?,17(517/?)5(1&+?0RMDYH?5()?&)0
45'HOO
/HV
45 'HOO
XQ ILFKLHU GDLGH HQ OLJQH VXU :LQGRZV
DYHF OHV UpSRQVHV DX[ TXHVWLRQV OHV SOXV IUpTXHQWHV GHV
XWLOLVDWHXUV GHV RUGLQDWHXUV 'HOO VRQW OLYUpHV DYHF FHU
WDLQV V\VWqPHV 'HOO DFKHWpV DYHF :LQGRZV LQVWDOOp SDU
'HOO
3RXU DIILFKHU OHV
45 'HOO
RXYUH] OH GRVVLHU GHV $FFHV
VRLUHV 'HOO HW FOLTXH] GHX[ IRLV VXU OLF{QH 45 'HOO 6L
YRXV YRXOH] SOXV GLQVWUXFWLRQV VXU OXWLOLVDWLRQ GHV
45
'HOO
FOLTXH] VXU $LGH GDQV OD EDUUH GH ERXWRQV GHV
45
'HOO
*XLGHGXWLOLVDWLRQGXV\VWqPH
/H
*XLGH GXWLOLVDWLRQ GX V\VWqPH
HQ OLJQH EDVp VXU :LQ
GRZV LQFOXW GHV LQIRUPDWLRQV VXU OHV YR\DJHV DYHF YRWUH
RUGLQDWHXU SRUWDEOH OLQVWDOODWLRQ HW OXWLOLVDWLRQ GHV EDWWH
ULHV OpFRQRPLH GH OpQHUJLH GH OD EDWWHULH HW OD FRQQH[LRQ
GHV SpULSKpULTXHV H[WHUQHV j ORUGLQDWHXU &H GRFXPHQW
HVW LQVWDOOp VXU YRWUH XQLWp GH GLVTXH GXU DILQ GH YRXV
VHUYLU GH UpIpUHQFH DLVpH R TXH YRXV VR\H] DYHF
ORUGLQDWHXU
*XLGHGHUpIpUHQFHHWGHGpSDQQDJH
/H
*XLGH GH UpIpUHQFH HW GH GpSDQQDJH
FRPSUHQG GHV
LQIRUPDWLRQV VXU OHV IRQFWLRQV GX V\VWqPH VXU OD SHUVRQ
QDOLVDWLRQ GX IRQFWLRQQHPHQW GH ORUGLQDWHXU HW VXU OH GLD
JQRVWLF HW OD UpVROXWLRQ GHV SUREOqPHV LQIRUPDWLTXHV
:RUOG:LGH:HEVXUO,QWHUQHW
2Q SHXW DFFpGHU pOHFWURQLTXHPHQW j 'HOO VXU O,QWHUQHW
SDU XQ VLWH :RUOG :LGH :HE XQ VLWH GH WUDQVIHUW GH ILFKHU
)73 HW OH FRXUULHU pOHFWURQLTXH HPDLO DX[ DGUHVVHV
VXLYDQWHV
:RUOG :LGH :HE
KWWSZZZGHOOFRP
KWWSZZZGHOOFRPLQWODSFF
SRXU OHV SD\V
G$VLH HW GX 3DFLILTXH XQLTXHPHQW
KWWSZZZGHOOFRPHXUR
SRXU O(XURSH XQLTXH
PHQW
)73 DQRQ\PH
IWSGHOOFRP
&RQQHFWH]YRXV HQ WDQW TXXWLOLVDWHXU DQRQ\PH HW
XWLOLVH] YRWUH DGUHVVH HPDLO SRXU OH PRW GH SDVVH
6HUYLFH GH VXSSRUW pOHFWURQLTXH
VXSSRUW#GHOOFRP
DSVXSSRUW#GHOOFRP
SRXU OHV SD\V G$VLH HW GX
3DFLILTXH XQLTXHPHQW
6HUYLFH GH GHYLV pOHFWURQLTXH
VDOHV#GHOOFRP
DSPDUNHWLQJ#GHOOFRP
SRXU OHV SD\V G$VLH HW GX
3DFLILTXH XQLTXHPHQW
6HUYLFH GLQIRUPDWLRQ pOHFWURQLTXH
LQIR#GHOOFRP
6HUYLFHVFRPPHUFLDX[HQOLJQH
9RXV SRXYH] DFFpGHU j 'HOO pOHFWURQLTXHPHQW SDU &RP
SX6HUYH
HQ WDSDQW
*2 '(//
3URJUDPPHVGHGLDJQRVWLFVGH'HOO
&KDTXH RUGLQDWHXU 'HOO HVW OLYUp DYHF OHV GLDJQRVWLFV
'HOO ,O VDJLW GXQ SURJUDPPH TXL YRXV DLGH j GpWHUPLQHU
OD QDWXUH GHV SUREOqPHV UHQFRQWUpV DYHF ORUGLQDWHXU
TXDQG LO QH IRQFWLRQQH SDV FRUUHFWHPHQW &H SURJUDPPH
IRXUQLW GHV LQIRUPDWLRQV LPSRUWDQWHV SRXU YRXV HW SRXU
OHV WHFKQLFLHQV GH 'HOO VL YRXV GHYH] OHV DSSHOHU
9RLU OH FKDSLWUH ¦([pFXWLRQ GHV GLDJQRVWLFV 'HOO§ SRXU
GHV LQVWUXFWLRQV VXU OHV GLDJQRVWLFV 'HOO 9RXV SRXYH] XWL
OLVHU FH SURJUDPPH GH GLDJQRVWLF SRXU WHVWHU OHV FRPSR
VDQWV HW GLVSRVLWLIV PDMHXUV GH ORUGLQDWHXU VL FHOXLFL SHXW
GpPDUUHU
6HUYLFH$XWR7HFK
/H VHUYLFH GH VXSSRUW WHFKQLTXH DXWRPDWLTXH GH 'HOO
$XWR7HFK IRXUQLW GHV UpSRQVHV HQUHJLVWUpHV DX[ TXHV
WLRQV OHV SOXV IUpTXHQWHV GHV FOLHQWV GH 'HOO
4XDQG YRXV DSSHOH] $XWR7HFK YRXV XWLOLVH] YRWUH WpOp
SKRQH j WRXFKHV SRXU FKRLVLU OHV VXMHWV TXL FRUUHVSRQGHQW
j YRV TXHVWLRQV 9RXV SRXYH] PrPH LQWHUURPSUH YRWUH