Service manual

Getting Help: Dell Latitude CP
Corporation. Collect on delivery (C.O.D.) packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at our receiving
dock and returned to you.
Before You Call
Keep a record of your diagnostic and troubleshooting activities by photocopying the
Diagnostics Checklist in Figure 5-1 and filling it out whenever you experience a problem with
the computer.
NOTE: Be sure to save the checklist in Figure 5-1 as a master, so you can use it to
make copies as needed. The checklist can also be accessed in "Diagnostics
Checklist" in the online System User's Guide.
If you need to call Dell Computer Corporation for assistance, you will be able to inform the
support technician of the actions you have taken to resolve the problem. If you must return a
piece of hardware to Dell, a technician will assign a Return Material Authorization Number.
Record the number on the checklist, and include the completed checklist in the shipping box.
Dell's technical support staff uses computer-based diagnostics to provide fast, accurate
answers to your questions. When you call, the technical support staff refers to records
regarding your specific Dell computer to better understand your particular question.
NOTE: Have your express service code ready when you call. The code helps Dell's
automated support telephone system direct your call more efficiently.
If possible, turn your system on before you call Dell for technical assistance and call from a
telephone at or near the computer. You may be asked to type some commands at the
keyboard, relay detailed information during operations, or try other troubleshooting steps
possible only at the computer itself.
Make sure the computer's user documentation is available. You should also have a flat-blade
screwdriver or a quarter-inch nut driver available.
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