Service manual

Getting Help: Dell Latitude CP
came with your computer.)
NOTE: Technical support services may vary outside the continental U.S. Contact
your local Dell representative for more information.
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing,
contact Dell Computer Corporation for customer assistance. Have your invoice or packing slip
handy when you call. For the telephone number to call, see
Dell Contact Numbers.
Product Information
If you need information about additional products available from Dell Computer Corporation, or
if you would like to place an order, a sales specialist will be glad to help. For the telephone
number to call, see Dell Contact Numbers.
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1. Call Dell to obtain an authorization number, and write it clearly and prominently on the
outside of the box.
For the telephone number to call, see
Dell Contact Numbers.
2. Include a copy of the invoice and a letter describing the reason for the return.
3. Include a copy of the Diagnostics Checklist indicating the tests you have run and any
error messages reported by the Dell Diagnostics.
4. Include any accessories that belong with the item(s) being returned (power cables,
software diskettes, guides, and so on) if the return is for credit.
5. Pack the equipment to be returned in the original (or equivalent) packing materials.
You are responsible for paying shipping expenses. You are also responsible for insuring
any product returned, and you assume the risk of loss during shipment to Dell Computer
file:///I|/SERVICE%20MANUALS/DELL%20MANUA...20REF%20AND%20TROUBLESHOOTING/GETTING.HTM (8 of 25)6/21/2004 1:38:48 AM