Service manual

Getting Help: Dell Latitude CP
You can use the BBS to do the following:
● Send questions to a Dell technician
● Request a follow-up call or leave a message for a Dell technical support specialist
● Order parts
● Download basic input/output system (BIOS) and video driver upgrades
● Download updates
For the BBS telephone number, see Dell Contact Numbers.
NOTE: The TechConnect BBS is not always available in all locations outside the
continental U.S. Please call your local Dell representative for information on
availability.
Automated Order-Status System
You can call this automated service to check on the status of any Dell products that you have
ordered. A recording prompts you for the information needed to locate and report on your
order. For the telephone number to call, see
Dell Contact Numbers.
NOTE: The Automated Order-Status System is not always available in all locations
outside the continental U.S. Please call your local Dell representative for information
on availability.
Technical Support Service
Dell's industry-leading hardware technical support service is open 24 hours a day, seven days
a week. At any hour of any day, a Dell technical expert is ready with the answers to your
questions about Dell hardware.
Our technical support staff pride themselves on their track record: more than 90 percent of all
problems and questions are taken care of in just one toll-free call, usually in less than ten
minutes. When you call, our experts can refer to records we keep on your specific Dell system
to better understand your particular question. Our technical support staff use computer-based
diagnostics to provide fast, accurate answers to your questions.
To contact Dell's technical support service, first refer to the section titled See Before You Call
and then call the number for your country as listed in
Dell Contact Numbers. (For information
about receiving technical assistance in the U.K., refer to the Placing a Service Call card that
file:///I|/SERVICE%20MANUALS/DELL%20MANUA...20REF%20AND%20TROUBLESHOOTING/GETTING.HTM (7 of 25)6/21/2004 1:38:48 AM