Service manual

Getting Help: Dell Latitude CP
To decide which document has the answers you need, consult the Preface.
3. Run the diagnostics for your Dell computer.
See
Running the Dell Diagnostics for instructions on using the Dell Diagnostics program.
4. Make a copy of the Diagnostics Checklist (found later in this chapter), and fill it out.
NOTE: Save the Diagnostics Checklist in this chapter as a master so you can use it to
make copies as needed.
On your copy of the Diagnostics Checklist, document any error messages or beep
codes as they occur so you can inform the Dell technician of them. Describe what you
were doing when the error occurred. Note the steps you have taken to solve the problem.
5. Use the AutoTech service for help with installation and troubleshooting procedures.
For instructions on using the AutoTech service, see
AutoTech Service.
6. If the preceding steps have not resolved the problem and you need to talk to a Dell
technician, you can call Dell's customer technical support service.
Before you call Dell, convert your service tag number into an express service code.
When prompted by Dell's automated telephone system, enter the express service code
to route your call directly to the proper support personnel.
If you did not convert your service tag number to an express service code the first time
you turned on the computer, do it before you call Dell for technical assistance. Find the
Express Service Code icon in the Dell Accessories folder or program group. Double-
click the icon and follow the directions.
NOTE: Dell's Express Service may not be available in all countries.
For instructions on using the technical support service, see Technical Support Service
and
Before You Call.
Help Tools
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