Users Guide

• Ensure they are within
Bluetooth range.
Touchscreen
Problems Possible causes Possible solutions
Touchscreen responds
slowly or improperly
• The screen is dirty.
• A protective cover may
prevent the tablet
from recognizing your
inputs.
Moisten a soft, lint‑free
cloth with either water or
a display cleaner, and
wipe the surface of the
tablet until it is clean. Do
not allow water from the
cloth to seep down to the
tablet ports or buttons.
Tablet
Problems
Possible causes Possible solutions
Tablet does not turn on
The battery is completely
discharged.
• Charge the tablet for
at least 4 hours.
• Press and hold the
power button for 2
seconds and wait for 8
seconds to see whether
the Dell logo is
displayed.
• Press and hold the
power button for 15
seconds to hard reset
the tablet.
Tablet does not turn off Press and hold the power
button for 15 seconds to
forcefully turn off the
tablet.
Tablet locks up Press and hold the power
button for 25 seconds to
unlock the tablet. Press
the power button for 2
seconds and wait for 1
Troubleshooting 43