Dell Latitude 3301 Service Manual 1 Regulatory Model: P114G Regulatory Type: P114G001 June 2020 Rev.
Note, atenţionări şi avertismente NOTIFICARE: O NOTĂ indică informaţii importante care vă ajută să optimizaţi utilizarea produsului. AVERTIZARE: O ATENŢIONARE indică un pericol potenţial de deteriorare a hardware-ului sau de pierdere de date şi vă arată cum să evitaţi problema. AVERTISMENT: Un AVERTISMENT indică un pericol potenţial de deteriorare a bunurilor, de vătămare corporală sau de deces. © 2018 - 2019 Dell Inc. sau filialele sale. Toate drepturile rezervate.
Note, atenţionări şi avertismente NOTIFICARE: O NOTĂ indică informaţii importante care vă ajută să optimizaţi utilizarea produsului. AVERTIZARE: O ATENŢIONARE indică un pericol potenţial de deteriorare a hardware-ului sau de pierdere de date şi vă arată cum să evitaţi problema. AVERTISMENT: Un AVERTISMENT indică un pericol potenţial de deteriorare a bunurilor, de vătămare corporală sau de deces. © 2018 - 2019 Dell Inc. sau filialele sale. Toate drepturile rezervate.
Contents 1 Efectuarea lucrărilor în interiorul computerului................................................................................6 Instrucţiuni de siguranţă........................................................................................................................................................6 Oprirea computerului - Windows 10....................................................................................................................................
Depanare................................................................................................................................... 63 Diagnosticarea prin evaluarea îmbunătățită a sistemului la preîncărcare – diagnosticare ePSA...............................63 Executarea diagnosticării ePSA................................................................................................................................... 63 Indicatoarele luminoase de diagnosticare a sistemului.......................
1 Efectuarea lucrărilor în interiorul computerului Instrucţiuni de siguranţă Utilizaţi următoarele instrucţiuni de siguranţă pentru a vă proteja computerul împotriva eventualelor deteriorări şi a vă asigura siguranţa personală. Doar dacă nu există alte specificaţii, fiecare procedură inclusă în acest document presupune existenţa următoarelor condiţii: • • Aţi citit informaţiile privind siguranţa livrate împreună cu computerul.
NOTIFICARE: Asiguraţi-vă că aţi oprit calculatorul şi toate dispozitivele ataşate. În cazul în care computerul dvs. şi dispozitivele ataşate nu s-au oprit automat atunci când aţi închis sistemul de operare, apăsaţi şi menţineţi apăsat butonul de alimentare pentru aproximativ 6 secunde pentru a le opri. Înainte de a efectua lucrări în interiorul computerului NOTIFICARE: Este posibil ca imaginile din acest document să difere faţă de computer în funcţie de configuraţia comandată.
2 Tehnologie şi componente NOTIFICARE: Instrucţiunile din această secţiune sunt valabile pentru computerele livrate cu sistemul de operare Windows 10. Windows 10 este instalat din fabrică pe acest computer. Subiecte: • • • • LPDDR3 HDMI 1.4- HDMI 2.0 Caracteristici USB Memoria Intel Optane LPDDR3 LPDDR3 (double data rate third generation low voltage) memory is a higher-speed successor to the DDR2 and DDR3 technologies and allows up to 512 GB in capacity, compared to the DDR3's maximum of 128 GB per DIMM.
• • • Suport 4K - permite rezoluţii video superioare standardului 1080p, acceptând afişaje de generaţie următoare care rivalizează cu sistemele Digital Cinema (Cinema digital) utilizate în numeroase cinematografe comerciale Microconector HDMI - un nou conector, mai mic, pentru telefoane şi alte dispozitive portabile, care acceptă rezoluţii video de până la 1080p Sistem de conectare auto - noi cabluri şi conectori pentru sisteme video auto, proiectate pentru satisfacerea cerinţelor unice ale mediului auto l
Speed şi Full-Speed, cunoscute de obicei sub numele de USB 2.0 şi 1.1, modurile mai lente încă funcţionează la viteze de 480 Mb/s şi 12 Mb/s şi sunt păstrate doar pentru compatibilitate cu versiunile anterioare. USB 3.0/USB 3.1 Gen 1 atinge performanţe mult mai ridicate graţie modificărilor tehnice prezentate mai jos: • • • O magistrală fizică suplimentară care este adăugată în paralel cu magistrala USB 2.0 existentă (consultaţi imaginea de mai jos). Anterior, magistrala USB 2.
cablurile USB 3.0/USB 3.1 Gen 1 sunt prezente cinci noi conexiuni destinate recepţiei sau transmisiei de date în mod independent şi care intră în contact numai când sunt conectate la o conexiune corespunzătoare SuperSpeed USB. Windows 10 va asigura suport nativ pentru controlere USB 3.1 din prima generaţie. Există astfel un contrast faţă de versiunile anterioare de Windows, care continuă să necesite drivere separate pentru controlerele USB 3.0/USB 3.1 Gen 1.
5. Faceți clic pe Reboot (Repornire) pentru a finaliza dezactivarea memoriei Intel Optane și pentru a restarta computerul.
3 Major components of your system 13
Major components of your system 14 Major components of your system
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. Base cover Power-adapter port Solid-state drive WLAN card System board Coin-cell battery Battery Speakers Touchpad Touchpad buttons Display assembly Palmrest assembly I/O board Fan Heatsink NOTIFICARE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.
4 Scoaterea şi instalarea componentelor Instrumente recomandate Procedurile din acest document necesită următoarele instrumente: • • • • • Şurubelniţă cu vârf în cruce nr. 0 Şurubelniţă cu vârf în cruce nr. 1 Şurubelniţă cu vârf în cruce nr.
Tabel 3. Screw list(continuare) Component Secured to Screw type Quantity M.2 2230/2280 Solid State Drive Palm rest and keyboard assembly M2x2.5 1 Heat sink System board Captive screws 7 Hinges Palm rest and keyboard assembly M2.5x3.5 2 Hinge brackets Display back-cover and antenna assembly M2.5x3.5 1 Hinge brackets Display back-cover and antenna assembly M2x2 2 I/O board Palm rest and keyboard assembly M2.5x3.
1. 2. 3. 4. Loosen the three captive screws on the base cover. Remove the four screws (M2x6) that secure the base cover to the palm-rest and keyboard assembly. Pry the base cover starting from the top-left corner of the palm-rest and keyboard assembly. Lift the base cover off the palm-rest and keyboard assembly. Installing the base cover sDacă înlocuiți o componentă, scoateți componenta existentă înainte de a efectua procedura de instalare.
1. 2. 3. 4. Place the computer with the hinges facing towards you. Align the base cover on the palm-rest and keyboard assembly, and snap the base cover into place. Replace the four screws (M2x6) that secure the base cover to the palm-rest and keyboard assembly. Tighten the three captive screws that secure the base cover to the palm-rest and keyboard assembly. 1. Follow the procedure in After working inside your computer.
• Dacă o baterie este prinsă într-un dispozitiv ca rezultat al umflării, nu încercați să o eliberați, deoarece perforarea, îndoirea sau zdrobirea bateriei de litiu-ion poate fi periculoasă. Într-o situație de acest fel, contactați Dell pentru asistență și instrucțiuni suplimentare. • Dacă bateria este prinsă în computer ca rezultat al umflării, nu încercați să o eliberați, deoarece perforarea, îndoirea sau zdrobirea bateriei de litiu-ion poate fi periculoasă.
1. Connect the battery cable to the system board. 2. Replace the four screws (M2x2) that secure the battery to the palm-rest and keyboard assembly. 3. Replace the screw (M1.6x4) that secures the battery to the system board and palm-rest and keyboard assembly. 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Bateria rotundă Removing the coin-cell battery 1. Follow the procedure in Before working inside your computer.
1. Disconnect the coin-cell battery cable from the system board. 2. Remove the coin-cell battery cable from the routing guide. 3. Peel the coin-cell battery off the palm-rest and keyboard assembly. Installing the coin-cell battery sDacă înlocuiți o componentă, scoateți componenta existentă înainte de a efectua procedura de instalare. The following image indicates the location of the coin-cell battery and provides a visual representation of the installation procedure. 1.
Unitate SSD Removing the M.2 2280 solid-state drive 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. The following image indicates the location of the solid-state drive and provides a visual representation of the removal procedure. 1. Remove the screw (M2x2.5) that secures the solid-state drive to the system board. 2. Slide and remove the solid-state drive off the solid-state drive slot on the system board. Installing the M.
1. Align the notch on the solid-state drive with the tab on the solid-state drive slot and slide the solid-state drive into the solid-state drive slot on the system board. 2. Replace the screw (M2x2.5) that secures the solid-state drive to the system board. 1. Install the battery. 2. Install the base cover. 3. Follow the procedure in After working inside your computer. Removing the M.2 2230 solid-state drive 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3.
1. Remove the screw (M2x2.5) that secures the solid-state drive bracket to the system board. 2. Slide and remove the solid-state drive bracket off the solid-state drive on the system board. 3. Slide and remove the solid-state drive off the solid-state drive slot on the system board. Installing the M.2 2230 solid-state drive sDacă înlocuiți o componentă, scoateți componenta existentă înainte de a efectua procedura de instalare.
1. Install the battery. 2. Install the base cover. 3. Follow the procedure in After working inside your computer. Radiatorul Removing the heat sink 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. The following image indicates the location of the heat sink and provides a visual representation of the removal procedure. 1. Peel the tape that secures the heat sink to the system board. 2.
1. Align and place the screw holes on the heat sink with the screw holes on the system board. 2. In sequential order (as indicated on the heat sink), tighten the seven captive screws that secure the heat sink to the system board. 3. Adhere the tape that secures the heat sink to the system board. 1. Install the battery. 2. Install the base cover. 3. Follow the procedure in After working inside your computer. Ventilatorul Removing the fan 1. Follow the procedure in Before working inside your computer. 2.
1. Disconnect the I/O-board cable from the system board and I/O board. NOTIFICARE: This step is only applicable for computers shipped with a WWAN configuration. 2. Remove the two (M2x3) screws that secure the fan to the system board. 3. Lift the fan slightly off the palm-rest and keyboard assembly. 4. Disconnect the fan cable from the system board and completely lift the fan off the palm-rest and keyboard assembly.
1. 2. 3. 4. Connect the fan cable to the system board. Align the screw holes on the fan with the screw holes on the palm-rest and keyboard assembly. Replace the two (M2x3) screws that secure the fan to the palm-rest and keyboard assembly. Connect the I/O-board cable to the system board and I/O board. NOTIFICARE: This step is only applicable for computers shipped with a WWAN configuration. 1. Install the battery. 2. Install the base cover. 3. Follow the procedure in After working inside your computer.
1. 2. 3. 4. Open the latch and disconnect the touchpad cable from the system board. Disconnect the speaker cable from the system board. Peel the tapes that secure the speaker cable to the palm-rest and keyboard assembly. Note the routing of the speaker cable and remove the speaker cable from the routing guides on the palm-rest and keyboard assembly. NOTIFICARE: Note the position of the rubber grommets before lifting the speakers. 5.
1. 2. 3. 4. 5. Using the alignment posts and rubber grommets, place the speakers in the slots on the palm-rest and keyboard assembly. Route the speaker cable through the routing guides on the palm-rest and keyboard assembly. Adhere the tapes that secure the speaker cable to the palm-rest and keyboard assembly. Connect the speaker cable to the system board. Connect the touchpad cable to the system board and close the latch to secure the cable. 1. Install the battery. 2. Install the base cover. 3.
1. Remove the screw (M2x2.5) that secures the WLAN-card bracket to the WLAN card and lift the WLAN-card bracket off the WLAN card. 2. Disconnect the antenna cables from the WLAN card. 3. Slide and remove the WLAN card from the WLAN-card slot. Installing the WLAN card sDacă înlocuiți o componentă, scoateți componenta existentă înainte de a efectua procedura de instalare. The following image indicates the location of WLAN card and provides a visual representation of the installation procedure. 1.
4. Replace the screw (M2x2.5) to secure the WLAN card bracket to the WLAN card. 1. Install the battery. 2. Install the base cover. 3. Follow the procedure in After working inside your computer. WWAN card Removing the WWAN card NOTIFICARE: This procedure is only applicable for computers shipped with a WWAN configuration. 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery.
1. Align the notch on the WWAN card with the tab on the WWAN-card slot and insert the WWAN card at an angle into the WWAN-card slot. 2. Connect the antenna cables to the WWAN card and align the WWAN-card bracket on the WWAN card. 3. Replace the screw (M2x2.5) that secures the WWAN bracket to the WWAN card. 1. Install the battery. 2. Install the base cover. 3. Follow the procedure in After working inside your computer. Touchpad Removing the touchpad 1.
1. 2. 3. 4. 5. 6. Peel the tapes that secure the touchpad to the palm-rest and keyboard assembly. Open the latch and disconnect the touchpad cable from the system board. Remove the three (M1.6x2) screws that secure the touchpad bracket to the palm-rest and keyboard assembly. Lift the touchpad bracket off the palm-rest and keyboard assembly. Remove the two (M1.6x2) screws that secure the touchpad to the palm-rest and keyboard assembly.
1. 2. 3. 4. 5. 6. Align and place the touchpad into the slot on the palm-rest and keyboard assembly. Replace the two (M1.6x2) screws that secure the touchpad to the palm-rest and keyboard assembly. Align and place the touchpad bracket into the slot on the palm-rest and keyboard assembly. Replace the three (M1.6x2) screws that secure the touchpad bracket to the palm-rest and keyboard assembly. Slide the touchpad cable into its connector on the system board and close the latch to secure the cable.
1. 2. 3. 4. 5. 6. Remove the screw (M2.5x3.5) that secures the display-cable bracket to the system board. Remove the screw (M2x4) that secures the right display hinge to the system board. Open the display hinges at an angle of 90 degrees. Disconnect the power-adapter port cable from the system board. Remove the screw (M2x3) that secures the power-adapter port to the palm-rest and keyboard assembly. Lift the power-adapter port, along with its cable, off the palm-rest and keyboard assembly.
1. 2. 3. 4. 5. 6. Connect the power-adapter port cable to the system board. Replace the screw (M2x3) that secures the power-adapter port to the palm-rest and keyboard assembly. Align and place the display-cable bracket on the system board. Replace the screw (M2.5x3.5) that secure the display-cable bracket to the system board. Using the alignment posts, close the display hinges. Replace the screw (M2x4) that secure the right display hinge to the system board. 1. Install the battery. 2.
1. 2. 3. 4. 5. 6. 7. Remove the screw (M2.5x3.5) that secures the display-cable bracket to the system board. Lift the display-cable bracket off the system board. Using the pull tab, disconnect the display cable from the system board. Remove the two screws (M2.5x3.5) that secure the left display hinge to the I/O board and palm-rest and keyboard assembly. Remove the screw (M2x4) that secures the right display hinge to the system board. Open the display hinges at an angle of 90 degrees.
Installing the display assembly sDacă înlocuiți o componentă, scoateți componenta existentă înainte de a efectua procedura de instalare. The following image indicates the location of display assembly and provides a visual representation of the installation procedure.
1. 2. 3. 4. 5. 6. 7. Align and place the palm-rest and keyboard assembly on the display assembly. Using the alignment posts, close the display hinges. Replace the two screws (M2.5x3.5) that secures the left display hinge to the I/O board and palm-rest and keyboard assembly. Replace the screw (M2x4) that secures the right display hinge to the system board. Connect the display cable on to the connector on the system board Align and place the display-cable bracket on the display cable.
The following image indicates the location of I/O board and provides a visual representation of the removal procedure. 1. 2. 3. 4. 5. 6. Remove the two screws (M2.5x3.5) that secure the left display hinge to the I/O board and palm-rest and keyboard assembly. Open the display hinges at an angle of 90 degrees. Peel the tape that secures the I/O-board cable to the I/O board. Open the latch and disconnect the I/O-board cable from the I/O board.
1. 2. 3. 4. 5. 6. Align and place the I/O board on the palm-rest and keyboard assembly. Replace the screw (M2x3) that secures the I/O board to the palm-rest and keyboard assembly. Connect the I/O-board cable to the I/O board and close the latch to secure the cable. Adhere the tape that secures the I/O board to the I/O board. Using the alignment posts, close the display hinges. Replace the two screws (M2.5x3.5) that secure the left display hinge to the I/O board and palm-rest and keyboard assembly. 1. 2.
6. Remove the I/O board. The following image indicates the location of power button and provides a visual representation of the removal procedure. 1. Remove the screw (M1.6x2) that secures the power-button bracket to the palm-rest and keyboard assembly. 2. Remove the screw (M1.6x2) that secures the power-button board to the palm-rest and keyboard assembly and lift the power-button board off the palm-rest and keyboard assembly.
2. Replace the screw (M1.6x2) that secures the power-button board to the palm-rest and keyboard assembly. 3. Align the screw hole on the power-button bracket with the screw hole on the palm-rest and keyboard assembly. 4. Replace the screw (M1.6x2) that secures the power-button bracket to the palm-rest and keyboard assembly. 1. 2. 3. 4. 5. 6. Install the I/O board. Install the fan. Install the WLAN card. Install the battery. Install the base cover. Follow the procedure in After working inside your computer.
sDacă înlocuiți o componentă, scoateți componenta existentă înainte de a efectua procedura de instalare. The following image indicates the location of power button with fingerprint reader and provides a visual representation of the installation procedure. 1. 2. 3. 4. 5. Align and place the power button with fingerprint reader on the palm-rest and keyboard assembly. Replace the screw (M1.6x2) that secure the power button with fingerprint reader to the palm-rest and keyboard assembly.
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. Remove the screw (M2x4) screw that secures the right display hinge to the system board. Remove the screw (M2x4) that secures the display-cable bracket to the system board. Remove the screw (M2.5x3.5) screw that secures the USB Type-C port bracket to the system board. Peel the tape that secures the I/O-board cable to the system board. Open the latch and disconnect the I/O-board cable from the system board. Disconnect the speaker cable from the system board.
1. Slide the ports on the system board into the slots on the palm-rest and keyboard assembly and align the screw holes on the system board with the screw holes on the palm-rest and keyboard assembly. 2. Connect the display cable on to the connector on the system board6 3. Connect the power-adapter port cable to the system board. 4. Connect the coin-cell battery cable to the system board. 5. Connect the keyboard backlit cable to the system board and close the latch to secure the cable. 6.
7. Install the battery. 8. Install the base cover. 9. Follow the procedure in After working inside your computer. Cadrul afişajului Removing the display bezel NOTIFICARE: This procedure is not applicable to computers shipped with a WWAN configuration. 1. 2. 3. 4. 5. Follow the procedure in Before working inside your computer. Remove the base cover. Remove the battery. Remove the WLAN card. Remove the display assembly.
Align the display bezel with the display back-cover and antenna assembly, and gently snap the display bezel into place. 1. 2. 3. 4. 5. Install the display assembly. Install the WLAN card. Install the battery. Install the base cover. Follow the procedure in After working inside your computer. Panoul afișajului Removing the display panel NOTIFICARE: This procedure is not applicable to computers shipped with a WWAN configuration. 1. 2. 3. 4. 5. 6. Follow the procedure in Before working inside your computer.
Scoaterea şi instalarea componentelor 51
1. Using a plastic scribe, slide out the pull tab of the SR tape from both sides of the display panel. 2. Pull out a small section of the SR tape. 3. Roll the SR tape around the plastic scribe. NOTIFICARE: To avoid severing/breaking the SR tape, pull out only a small section of the SR tape and then roll the SR tape around the scribe. 4. Lift the display panel off the display back-cover. 5. Peel the tape that secures the display cable to the display back-cover. 6.
Scoaterea şi instalarea componentelor 53
1. 2. 3. 4. 5. 6. 7. 8. 9. Peel off the transparent protective films from the SR tapes. Align and adhere both the SR tapes to the plastic edge of the display back-cover. Peel off the blue protective films from the SR tapes. Starting from the top, align and place the display panel on the display back-cover. Remove the release paper from the pressure film. Adhere the pressure film on the display panel.
The following image indicates the location of display hinges and provides a visual representation of the removal procedure. 1. Remove the four (M2.5x2.5) screws that secure the display hinges to the display back-cover. 2. Remove the two (M2x2) screws that secure the display hinges to the display back-cover. 3. Lift the display hinges off the display back-cover. Installing the display hinges NOTIFICARE: This procedure is not applicable to computers shipped with a WWAN configuration.
1. Align the screw holes on the hinges with the screw holes on the display back-cover. 2. Replace the two (M2x2) screws that secure the display hinges to the display back-cover. 3. Replace the four (M2.5x2.5) screws to secure the display hinges to the display back-cover. 1. 2. 3. 4. 5. 6. Install the display bezel. Install the display assembly. Install the WLAN card. Install the battery. Install the base cover. Follow the procedure in After working inside your computer.
sDacă înlocuiți o componentă, scoateți componenta existentă înainte de a efectua procedura de instalare. The following image indicates the location of camera and provides a visual representation of the installation procedure. 1. Adhere the camera to the display cable (tape) and connect the camera cable to the camera and turn it over. 2. Using the alignment post, turn the camera over and adhere to the display back-cover. 3. Adhere the tape that secures the camera to the display back-cover. 1. 2. 3. 4. 5. 6.
After performing all the prerequisites, we are left with the display back-cover. NOTIFICARE: Antenna cables are a part of the palm-rest and keyboard assembly for computers shipping with WLAN configurations. Installing the display back-cover NOTIFICARE: This procedure is not applicable to computers shipped with a WWAN configuration. sDacă înlocuiți o componentă, scoateți componenta existentă înainte de a efectua procedura de instalare.
10. Follow the procedure in After working inside your computer. Cablul afișajului Removing the display cable NOTIFICARE: This procedure is not applicable to computers shipped with a WWAN configuration. 1. 2. 3. 4. 5. 6. Follow the procedure in Before working inside your computer. Remove the base cover. Remove the battery. Remove the display assembly. Remove the display panel. Remove the display bezel.
1. Adhere the tape securing the display cable to the back-cover. 2. Adhere the display cable to the display back-cover. 1. 2. 3. 4. 5. 6. Install the display bezel. Install the display panel. Install the display assembly. Install the battery. Install the base cover. Follow the procedure in After working inside your computer. Ansamblul zonei de sprijin pentru mâini şi al tastaturii Removing the palm-rest and keyboard assembly 1. 2. 3. 4. 5. 6. 7. 8. 9. 10.
After performing the steps in the pre-requisites, we are left with the palm-rest and keyboard assembly. NOTIFICARE: Antenna cables are a part of the display back-cover for computers shipping with WWAN configuration. NOTIFICARE: System board can be removed with heatsink attached. Installing the palm-rest and keyboard assembly sDacă înlocuiți o componentă, scoateți componenta existentă înainte de a efectua procedura de instalare.
4. 5. 6. 7. 8. 9. 10. 62 Install the display assembly. Install the system board. Install the speakers. Install the WLAN card. Install the battery. Install the base cover. Follow the procedure in After working inside your computer.
5 Depanare Diagnosticarea prin evaluarea îmbunătățită a sistemului la preîncărcare – diagnosticare ePSA Diagnosticarea ePSA (denumiă și diagnosticare de sistem) efectuează o verificare completă a hardware-ului. Diagnosticarea ePSA este inregrată în BIOS și este lansată intern de către acesta. Diagnosticarea de sistem integrată oferă un set de opțiuni pentru anumite dispozitive sau grupuri de dispozitive care vă permit să: • • • • • • Executați teste automat sau într-un mod interactiv. Repetați teste.
Indicatorul luminos de alimentare și de încărcare a bateriei iluminează intermitent galben cu coduri de clipire care indică defecțiuni. De exemplu, indicatorul luminos de alimentare și de încărcare a bateriei iluminează intermitent galben de două ori, urmate de o pauză, apoi iluminează intermitent alb de trei ori, urmate de o pauză. Acest model 2,3 continuă până când computerul se oprește, ceea ce indică că nu se detectează memoria sau RAM.
Pentru a actualiza sistemul BIOS, urmaţi aceşti paşi: 1. Porniţi computerul. 2. Accesaţi www.dell.com/support. 3. Faceţi clic pe Product Support (Asistenţă produs), introduceţi eticheta de service aferentă computerului şi faceţi clic pe Submit (Remitere). NOTIFICARE: Dacă nu aveţi eticheta de service, utilizaţi caracteristica de detectare automată sau răsfoiţi manual după modelul computerului. 4. 5. 6. 7. 8. 9. Faceţi clic pe Drivers & downloads (Drivere şi descărcări) > Find it myself (Îl găsesc singur).
6 Solicitarea de asistenţă Subiecte: • Cum se poate contacta Dell Cum se poate contacta Dell NOTIFICARE: Dacă nu dispuneţi de o conexiune Internet activă, puteţi găsi informaţii de contact pe factura de achiziţie, bonul de livrare, foaia de expediţie sau catalogul de produse Dell. Dell oferă mai multe opţiuni de service şi asistenţă online şi prin telefon. Disponibilitatea variază în funcţie de ţară şi produs şi este posibil ca anumite servicii să nu fie disponibile în zona dvs.
