Personal Computer User Manual

94 Troubleshooting Tools
the computer. Any programs or files added since you received your
computer—including data files—are permanently deleted from the hard
drive. Data files include documents, spreadsheets, e-mail messages, digital
photos, music files, and so on. If possible, back up all data before using PC
Restore or Factory Image Restore.
Windows XP: Dell PC Restore
Using PC Restore:
1
Turn on the computer.
During the boot process, a blue bar with
www.dell.com appears at the top
of the screen.
2 Immediately upon seeing the blue bar, press <Ctrl><F11>.
If you do not press <Ctrl><F11> in time, let the computer finish
starting, and then restart the computer again.
NOTICE: If you do not want to proceed with PC Restore, click Reboot.
3 Click Restore and click Confirm .
The restore process takes approximately 6 to 10 minutes to complete.
4 When prompted, click Finish to reboot the computer.
NOTE: Do not manually shut down the computer. Click Finish and let the
computer completely reboot.
5 When prompted, click Yes .
The computer restarts. Because the computer is restored to its original
operating state, the screens that appear, such as the End User License
Agreement, are the same ones that appeared the first time the computer
was turned on.
6 Click Next .
The
System Restore screen appears and the computer restarts.
7 After the computer restarts, click OK .
Removing PC Restore:
NOTICE: Removing Dell PC Restore from the hard drive permanently deletes the PC
Restore utility from your computer. After you have removed Dell PC Restore, you will
not be able to use it to restore your computer operating system.