Personal Computer User Manual

Troubleshooting Tools 89
Windows XP
1
Click Start and click Control Panel .
2 Under Pick a Category → Performance and Maintenance → System →
System Properties → Hardware → Device Manager .
3 Right-click the device for which the new driver was installed, then click
Properties .
4 Click Driver and click Roll Back Driver .
Windows Vista
1
Click Start → Computer → System Properties → Device Manager .
NOTE: The User Account Control window may appear. If you are an
administrator on the computer, click Continue; otherwise, contact your
administrator to enter the Device Manager.
2 Right-click the device for which the new driver was installed and click
Properties .
3 Click Drivers and click Roll Back Driver .
If Device Driver Rollback does not resolve the problem, then use System
Restore ("Restoring Your Operating System" on page 91) to return your
computer to the operating state that existed before you installed the new
driver.
Using the Drivers and Utilities media
If using Device Driver Rollback or System Restore ("Restoring Your Operating
System" on page 91) does not resolve the problem, then reinstall the driver
from the Drivers and Utilities media.
1
With the Windows desktop displayed, insert the Drivers and Utilities media.
If this is your first time to use the
Drivers and Utilities media, go to step 2.
If not, go to step 5.
2 When the Drivers and Utilities media installation program starts, follow
the prompts on the screen.
3 When the InstallShield Wizard Complete window appears, remove the
Drivers and Utilities media and click Finish to restart the computer.
4 When you see the Windows desktop, reinsert the Drivers and Utilities media.