Personal Computer User Manual

74 Solving Problems
Scanner Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
NOTE: If you need technical assistance for your scanner, contact the scanner’s
manufacturer.
VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS —
Windows XP
1 Click Start → Control Panel → Printers and Other Hardware → View installed
printers or fax printers
.
2 If the printer is listed, right-click the printer icon.
3 Click Properties → Ports . For a parallel printer, ensure that the Print to the
following port(s):
setting is LPT1 (Printer Port) . For a USB printer, ensure that
the
Print to the following port(s): setting is USB .
Windows Vista
1 Click Start → Control Panel → Hardware and Sound → Printer .
2 If the printer is listed, right-click the printer icon.
3 Click Properties and click Ports .
4 Adjust the settings, as needed.
REINSTALL THE PRINTER DRIVER — See the printer documentation for
instructions.
CHECK THE SCANNER DOCUMENTATION — See the scanner documentation for
setup and troubleshooting information.
UNLOCK THE SCANNER — Ensure that your scanner is unlocked if it has a locking
tab or button.
RESTART THE COMPUTER AND TRY THE SCANNER AGAIN