Personal Computer User Manual
Table Of Contents
- Contents
- Finding Information
- Setting Up and Using Your Computer
- Front View of the Computer
- Back View of the Computer
- Installing Your Computer in an Enclosure
- Setting Up a Printer
- Playing CDs and DVDs
- Copying CDs and DVDs
- Using a Media Card Reader (Optional)
- Connecting Two Monitors
- Power Management Options in Windows XP
- Power Management Options in Windows Vista
- Enabling SpeedStep™ Technology
- About RAID Configurations
- Transferring Information to a New Computer
- Setting Up a Home and Office Network
- Connecting to the Internet
- Solving Problems
- Troubleshooting Tips
- Battery Problems
- Drive Problems
- E-Mail, Modem, and Internet Problems
- Error Messages
- Keyboard Problems
- Lockups and Software Problems
- Media Card Reader Problems
- Memory Problems
- Mouse Problems
- Network Problems
- Power Problems
- Printer Problems
- Scanner Problems
- Sound and Speaker Problems
- Video and Monitor Problems
- Troubleshooting Tools
- Removing and Installing Parts
- Appendix
- Glossary
- Index
Solving Problems 65
Lockups and Software Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
The computer does not start up
The computer stops responding
NOTICE: You might lose data if you are unable to perform an operating system
shutdown.
A program stops responding
A program crashes repeatedly
NOTE: Software usually includes installation instructions in its documentation or
on a floppy disk or CD.
Ensure that the power cable is firmly connected to the computer and to the
electrical outlet.
TURN THE COMPUTER OFF — If you are unable to get a response by pressing a key
on your keyboard or moving your mouse, press and hold the power button for at
least 8 to 10 seconds until the computer turns off. Then restart your computer.
END THE PROGRAM —
1
Press <Ctrl><Shift><Esc> simultaneously.
2
Click
Applications
.
3
Click the program that is no longer responding.
4
Click
End Task
.
CHECK THE SOFTWARE DOCUMENTATION — If necessary, uninstall and then
reinstall the program.