Personal Computer User Manual
Table Of Contents
- Contents
- Finding Information
- Setting Up and Using Your Computer
- Front View of the Computer
- Back View of the Computer
- Installing Your Computer in an Enclosure
- Setting Up a Printer
- Playing CDs and DVDs
- Copying CDs and DVDs
- Using a Media Card Reader (Optional)
- Connecting Two Monitors
- Power Management Options in Windows XP
- Power Management Options in Windows Vista
- Enabling SpeedStep™ Technology
- About RAID Configurations
- Transferring Information to a New Computer
- Setting Up a Home and Office Network
- Connecting to the Internet
- Solving Problems
- Troubleshooting Tips
- Battery Problems
- Drive Problems
- E-Mail, Modem, and Internet Problems
- Error Messages
- Keyboard Problems
- Lockups and Software Problems
- Media Card Reader Problems
- Memory Problems
- Mouse Problems
- Network Problems
- Power Problems
- Printer Problems
- Scanner Problems
- Sound and Speaker Problems
- Video and Monitor Problems
- Troubleshooting Tools
- Removing and Installing Parts
- Appendix
- Glossary
- Index
64 Solving Problems
Keyboard Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
OPERATING SYSTEM NOT FOUND — Contact Dell (see "Contacting Dell" on
page 183).
CHECK THE KEYBOARD CABLE —
• Ensure that the keyboard cable is firmly connected to the computer.
• Shut down the computer (see "Turning Off Your Computer" on page 100),
reconnect the keyboard cable as shown on the setup diagram for your computer,
and then restart the computer.
• Check the cable connector for bent or broken pins and for damaged or frayed
cables. Straighten bent pins.
• Remove keyboard extension cables and connect the keyboard directly to the
computer.
TEST THE KEYBOARD — Connect a properly working keyboard to the computer,
and try using the keyboard.
ENSURE THAT THE USB PORTS ARE ENABLED IN THE SYSTEM SETUP
PROGRAM — See "System Setup" on page 170)
RUN THE HARDWARE TROUBLESHOOTER — See "Restoring Your Operating
System" on page 91.