Personal Computer User Manual

62 Solving Problems
VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS —
Windows XP
1 Click Start → Control Panel → Printers and Other Hardware → Phone and
Modem Options
→ Modems .
2 Click the COM port for your modem → Properties → Diagnostics → Query
Modem
to verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
Windows Vista
1 Click Start → Control Panel → Hardware and Sound → Phone and Modem
Options
→ Modems .
2 Click the COM port for your modem → Properties → Diagnostics → Query
Modem
to verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
ENSURE THAT YOU ARE CONNECTED TO THE INTERNET — Ensure that you have
subscribed to an Internet provider. With the Outlook Express e-mail program
open, click File. If Work Offline has a checkmark next to it, click the checkmark to
remove it and connect to the Internet. For help, contact your Internet service
provider.