Personal Computer User Manual

Solving Problems 61
CHECK THE TELEPHONE LINE CONNECTION
CHECK THE TELEPHONE JACK
CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK
USE A DIFFERENT TELEPHONE LINE —
• Verify that the telephone line is connected to the jack on the modem. (The jack
has either a green label or a connector-shaped icon next to it.)
• Ensure that you feel a click when you insert the telephone line connector into the
modem.
• Disconnect the telephone line from the modem and connect it to a telephone.
Listen for a dial tone.
• If you have other telephone devices sharing the line, such as an answering
machine, fax machine, surge protector, or line splitter, then bypass them and use
the telephone to connect the modem directly to the telephone wall jack. If you are
using a line that is 3 m (10 ft) or more in length, try a shorter one.
RUN THE MODEM DIAGNOSTICS TOOL —
Windows XP
1 Click Start → All Programs → Modem Helper .
2 Follow the instructions on the screen to identify and resolve modem problems.
Modem Helper is not available on certain computers.
Windows Vista
1 Click Start → All Programs → Modem Diagnostic Tool .
2 Follow the instructions on the screen to identify and resolve modem problems.
Modem diagnostics are not available on all computers.