____________________ Information in this document is subject to change without notice. © 1999 Dell Computer Corporation. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden.
As you use your computer, observe the following safety guidelines: ! " # " $ " Do not attempt to service the computer yourself. Always follow installation instructions closely.
To help prevent electric shock, plug the AC adapter and peripheral power cables into properly grounded power sources. These cables are equipped with 3-prong plugs to help ensure proper grounding. Do not use adapter plugs or remove the grounding prong from a cable. If you must use an extension cable, use a 3-wire cable with properly grounded plugs.
When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself. As you pull out the connector, keep it evenly aligned to avoid bending any connector pins. Also, before you connect a cable make sure both connectors are correctly oriented and aligned. Handle components with care. Hold a component such as a memory module by its edges, not its pins.
computer positioned directly in front of user wrists relaxed and flat arms at desk level For comfort and efficiency, observe the following ergonomic guidelines when setting up and using your computer: viii When setting up the computer for work, place it on a level surface. Position your computer directly in front of you as you work.
Before removing or installing memory modules, perform the following steps in the sequence indicated. % $ # % ! ) # ## # $ $ $ 1. Turn off your computer and any attached peripherals. 2.
The following notice may appear throughout this document to remind you of these precautions: % * +, % # # x - #
This guide is intended for anyone who uses a Dell portable computer. It can be used by both first-time and experienced computer users who want to learn about the features of the computer. This guide also provides basic troubleshooting procedures and instructions for using the Dell Diagnostics to test your computer and its components.
! Dell Computer Corporation (“Dell”) manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. For information about the Dell warranty and return policy, see Appendix E, “Warranty, Return Policy, and Year 2000 Statement of Compliance.
The following list defines (where appropriate) and illustrates typographical conventions used as visual cues for specific elements of text throughout this document: Interface components are window titles, button and icon names, menu names and selections, and other options that appear on the monitor screen or display. They are presented in bold. Example: Click OK. Keycaps, the labeling that appears on the keys on a keyboard, are enclosed in angle brackets.
Screen text is text that appears on the screen of your display or external monitor. It can be a system message, for example, or it can be text that you are instructed to type as part of a command (referred to as a command line). Screen text is presented in the Courier New font. Example: The following message appears on your screen: No boot device available Variables are symbols for which you substitute a value. They are presented in italics.
Hardware Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Front View of the Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Back View of the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Software Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4 Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4 Cleaning Diskette Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5 Look and Listen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6 System Setup Program Options . . . . . . . . .
Using the Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Device Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
' ( ) ' Technical Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Help Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . World Wide Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . AutoTech Service. . . . . . . . . . . . . . . . . . . . . . . . . . . .
MOC Notice (South Korea Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-6 Class A Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-7 Class B Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-7 Polish Center for Testing and Certification Notice. . . . . . . . . . . . . . . . . . . . . . . . . . D-8 . . . . . . . .
! xx Figure B-1. Figure B-2. Figure B-3. Figure B-4. Figure C-1. Figure D-1. Figure D-2. Figure D-3. Figure D-4. Page 1 of the System Setup Program . . . . . . . . . . . . . . . . . . . . . . . . B-3 Page 2 of the System Setup Program . . . . . . . . . . . . . . . . . . . . . . . B-10 Page 3 of the System Setup Program . . . . . . . . . . . . . . . . . . . . . . . B-17 Page 4 of the System Setup Program . . . . . . . . . . . . . . . . . . . . . . .
This chapter provides information about the major hardware and software features of your computer, as well as available upgrades. % & Your computer includes the following hardware features: An Intel® mobile microprocessor incorporating the latest processor technology. An internal, Level 1 (L1) cache consisting of 64 kilobytes (KBs) of high-speed memory that resides in the processor core.
Connectors for connecting external speakers, headphones, or an external microphone to the computer. A TV-out S-video connector and composite TV-out adapter cable that allows you to connect a television to your computer. You can obtain the latest video drivers on Dell's World Wide Web site at http://www.dell.com/filelib. Ultra direct memory access (DMA)/33 data transfer protocol for Advanced Technology Attachment (ATA)/integrated drive electronics (IDE) hard-disk drive interface.
A PC Card slot with connectors for two 3.3- or 5-volt (V) cards. Both PC Card connectors support CardBus technology. In addition, the lower PC Card connector (slot 0) supports the use of a zoomed video (ZV) port card. NOTES: The PC Card controller supports the CardBus standard for 32-bit data transfer on the PC Card. Windows NT does not support zoomed video. One high-performance serial port connector.
/ 5 & % $ keyboard status indicators display latch power button display keyboard track stick device access/status indicators touch pad air intake battery bay security cable slot TV-out S-video connector DualPoint buttons audio connectors (3) media bay speaker integrated microphone The following components are visible from the front of the computer, as illustrated in Figure 1-1: 1-4 Touch pad — The PS/2-compatible touch pad give
mode. To shut down the computer, click the Start button in the Windows operating system, and then click Shut Down. NOTE: If your operating system is "locked up"—that is, it does not respond to commands—press and hold down the power button for at least 5 seconds. Keyboard status indicators — The numbers lock indicator is green when you press the key. The capitals lock indicator is green when you press the key.
Media bay — The standard configuration of your computer includes a diskette drive installed in the media bay. You can also install a battery, a CD-ROM drive, a DVD-ROM drive, a SuperDisk LS-120 drive, a second battery, or a second harddisk drive in the media bay. You remove and install all devices in the same way.
The following components are visible from the back of the computer, as illustrated in Figure 1-2: Fan exhaust — Works with the air intake as part of the computer's automatic thermal management system. When operating conditions make it necessary, the small internal fan turns on and helps draw air through the air intake.
On an external keyboard, press with the appropriate keys if the External Hot Key option is enabled in the System Setup program. If no sound comes from the speakers, press and make sure the volume control is not set to Mute by clicking the volume icon in the Microsoft Windows desktop taskbar. Also check the volume control wheel to make sure it is not turned down.
External keyboards and a numeric keypad External monitors External pointing devices External speakers, headphones, and microphones Printers Hard-disk drives Second hard-disk drive for the media bay DVD-ROM drives SuperDisk LS-120 drives AC adapter PC Cards 32-, 64-, 128-, 192-, and 256-MB memory modules Carrying case To order any of these options or upgrades, call Dell. For instructions, see Chapter 5, “Getting Help”, or the “Contacting Dell” section of the system Help.
1-10 Dell Inspiron 3700 System Reference and Troubleshooting Guide
This chapter describes the installation procedures for the options and upgrades available from Dell for your computer. ( The AC adapter converts AC power to the DC power required by the computer. The AC adapter kit includes two cables: the AC adapter cable and an AC power cable (see Figure 2-1). You can connect the AC adapter with your computer either turned on or off. The AC adapter works with electrical outlets worldwide.
AC adapter cable AC adapter connector AC adapter AC power cable To connect the AC adapter, perform the following steps: 1. Connect the AC adapter power cable to the AC adapter (see Figure 2-1). 2. Plug the AC adapter power cable into an electrical outlet. 3. Plug the AC adapter cable into the AC adapter connector on the computer.
% $ To change a device in the media bay, perform the following steps: 1. Verify that the Diskette Reconfig option in the System Setup program is set to Any Time. 2. Save and close any open files, exit any open application programs, and shut down the computer. 3. If the computer is docked, undock it. For instructions, see your Advanced Port Replicator User’s Guide.
device in media bay unlock icon media bay latch ! " 7. Slide the new device firmly into the media bay. You should hear a click when the device is fully seated. NOTE: Softex BayManager and Docking Services do not report a second battery installed in the media bay on the Storage Devices tab. 8. If your computer is running Microsoft Windows NT with Softex Docking Services or Windows 98 with Softex BayManager, click OK.
If you are removing a device from the media bay and installing a battery, refer to “Installing a Second Battery” found later in this chapter. ) Your computer comes with a lithium-ion battery installed in the battery bay. The battery provides power to your computer when AC power is not available.
5. Remove the battery from the battery bay: a. Close the computer display and turn the computer over (see Figure 2-3). b. Slide the battery bay latch toward the Unlock icon. Keep holding the latch with one hand while pulling the battery out of the bay with the other hand (see Figure 2-4). c. Release the latch after you remove the battery. d. Slide the new battery firmly into the battery bay. You should hear a click when the battery is fully seated.
# % $ " To install a battery in the media bay, perform the following steps: 1. Save and close any open files, exit any open application programs, and shut down the computer. 2. If the computer is docked, undock it. For instructions, see your Advanced Port Replicator User’s Guide. 3.
device in media bay unlock icon media bay latch & ! " NOTE: Softex BayManager and Docking Services do not report a second battery installed in the media bay on the Storage Devices tab. 7. If your computer is running Windows NT with Softex Docking Services or Windows 98 with Softex BayManager, click OK. Then click OK to close the Softex window. 8.
3. Turn on the computer. TV-out S-video connector composite TV-out adapter cable ' ( ) *+ + , NOTES: If you ordered a second hard-disk drive from Dell, refer to the documentation that accompanied the drive(s) for instructions on installing it in the media bay. You will need the Microsoft Windows installation CD and the System Software CD to install software on the new hard-disk drive.
1. Save and close any open files, exit any open application programs, and shut down the computer. Wait for the computer’s power indicator to turn off before continuing this procedure. 2. If the computer is docked, undock it. For instructions, see your Advanced Port Replicator User’s Guide. 3. Remove any batteries installed in the battery bay or media bay. 4. If necessary, remove the hard-disk drive currently installed in the hard-disk drive bay. Close the computer display and turn the computer over.
% > # # " $ $ Gently push the hard-disk drive in its drive carrier into the drive bay until the carrier door is flush with the computer case. Replace the screws you removed in step 4. 7. Turn on the computer. 8. Partition and format the drive as described in “Partitioning and Formatting the Hard-Disk Drive” in Chapter 4. 9.
' + , For instructions on installing a second hard-disk drive in the media bay, refer to the documentation that came with the drive. Memory modules for your computer are available in 32-, 64-, 128-, 192-, and 256-MB sizes. NOTE: Your computer has two memory module sockets, labeled “DIMM A” and “DIMM B.
6. If you are replacing a memory module, remove the old one. Carefully spread apart the inner tabs of the memory module socket just far enough for the memory module to disengage from the socket (it should pop up slightly). Then lift the memory module away from the socket (see Figure 2-9). inner tabs (2 per socket) DIMM A socket DIMM B socket 0 ! " ! + 7. Ground yourself, and unpack the memory module from the memory upgrade kit. 8.
9. Replace the memory module cover: a. Set the memory module cover loosely over the opening, making sure that the tabs on the bottom of the cover catch in the slots on either side of the opening. b. Slide the cover into place and press down on it until you hear it click.
If you purchased a port replicator from Dell, see the documentation that came with the port replicator for instructions on its use. " - You can connect a variety of external devices to your computer. For instructions, refer to the section titled “Connecting External Devices” in the system Help. To open the Help, click the Start button, point to Programs—> Dell Documents, and click Dell Inspiron 3700 System Help. support.dell.
2-16 Dell Inspiron 3700 System Reference and Troubleshooting Guide
This chapter guides you through some initial checks and procedures that can solve basic computer problems. It also provides detailed troubleshooting information and procedures to solve more complex problems. Complete the checks in this chapter before you call Dell for technical assistance; even if these checks do not provide an immediate solution, they can help technicians help you diagnose and fix the problem.
If you were trying to install new hardware, double-check configuration settings and available system resources. Refer to the documentation that accompanied the hardware device for more information. Also make sure you changed the appropriate settings in the System Setup program for the system’s new hardware configuration (refer to Appendix B, “Using the System Setup Program”). If you need technical assistance, contact the product manufacturer or the company from whom you purchased the product.
Be sure the following items are properly connected or installed: AC adapter and AC power cable Second battery or any other optional device installed in the media bay Cables that connect external devices through the input/output (I/O) connectors and ports on the computer.
Plug the computer directly into an electrical outlet, bypassing any power protection devices. Plug a device, such as a lamp that you know works, into the electrical outlet to make sure the power source is okay. . $ % " $ 0,>@1 " NOTE: If your modem can dial and connect to one Internet service provider (ISP) or to a fax machine, your modem is functioning properly.
NOTE: Inconsistencies in the manufacturing of CD-ROM media may cause some higher-speed CD-ROM drives to vibrate more than others. Such vibration and associated noise do not indicate a defect in the drive or the CD. Double-click My Computer and check to see if the drive is recognized by the computer. Most of the common boot sector viruses cause the CD-ROM or DVD-ROM drive to “disappear.
. , . Looking at and listening to your computer is important in determining the source of a problem. Look and listen for the indications described in Table 3-1. If the problem is still not resolved, see the next subsection, “System Setup Program Options.” ( *+ # - An error message See Appendix C, “Error Messages and Flash Codes.
hardware configuration doesn’t match the information recorded by the System Setup program options, an error message may appear on the display. To fix this problem, correct the appropriate options in the System Setup program. See Appendix B, “Using the System Setup program,” for detailed information about the System Setup program and its options. If, after checking the setup options, you have not resolved the problem, see “Running the Dell Diagnostics” found later in this chapter.
The software installation routine assists you in transferring the appropriate program files to the computer’s hard-disk drive. Installation instructions may provide details about how to configure the operating system to successfully run the program. Always read the installation instructions before running a program’s installation routine. If you are instructed to modify the start-up files, see the documentation that came with the operating system for instructions.
There are a variety of utilities and supplementary programs that can be loaded either when the computer boots or from an operating system prompt. These programs are designed to stay resident in system memory and thus always be available for use. Because they remain in the computer’s memory, memory conflicts and errors can result when other programs require use of all or part of the memory already occupied by these TSR programs.
( *+ # - 1 $ IRQ0 Reserved; generated by the system timer IRQ1 Reserved; generated by the keyboard controller to signal that the keyboard output buffer is full IRQ2 Reserved; generated internally by the interrupt controller to enable IRQ8 through IRQ15 IRQ3 Available for use by a PC Card unless the integrated serial port or infrared port is configured for COM2 or COM4 IRQ4 Available for use by a PC Card unless the integrated serial port or infrared port is
This section provides troubleshooting procedures for integrated components (such as the display) and for external devices that connect to the computer (such as an external monitor). Before performing any of the procedures in this section, see “Checking the Basics” found earlier in this chapter and read the safety instructions at the front of this guide. Then perform the appropriate troubleshooting procedure for the component or equipment that is malfunctioning.
7. Open the display, and place the computer across two books or similar props to let air circulate all around it. Let the computer dry for at least 24 hours. Place the computer in a dry area at room temperature. Do not use artificial means to speed up the drying process. > # # " $ # 8. Ground yourself by touching one of the unpainted metal connectors on the I/O panel. 9. Replace the memory module(s). 10.
6. Remove the memory module cover and the memory module(s). For instructions, refer to “Installing Memory Modules” in Chapter 2. 7. Reinstall the memory modules, making sure to seat them properly. 8. Replace the memory module cover. 9. Reinstall the hard-disk drive. 10. Verify that any installed PC Cards are properly seated in the PC Card connectors. 11. Reinstall the battery or other device(s) removed from the media bay in step 4. Verify that the device(s) is seated properly. 12.
6. Remove any installed batteries and disconnect the AC adapter. Then reinstall the batteries, reconnect the AC adapter, and turn on the computer. Does the power status indicator light up? Yes. Go to step 8. No. Go to step 7. 7. Turn off the computer, wait a few seconds, and then turn on the computer again. Does the power status indicator light up? Yes. Your computer is receiving power. Go to step 8. No. Your computer is not receiving power. Go to step 9. 8. Does the computer boot successfully? Yes.
5. Call Dell for technical assistance. See Chapter 5, “Getting Help,” for instructions. ! " #$ % If an AC adapter is not connected to your computer, the computer’s power source is its battery. If the computer does not turn on when a battery is installed, the battery’s charge may be depleted. To troubleshoot this problem, make a copy of the Diagnostics Checklist found in Chapter 5 and fill it out as you perform the following steps: 1. Turn off the computer and peripherals.
9. Press the power button. Does computer turn on? Yes. Your original battery is defective. Call Dell for technical assistance. (See Chapter 5, “Getting Help,” for instructions.) No. Call Dell for technical assistance. (See Chapter 5, “Getting Help,” for instructions.) & " $ If the power status indicator shows that your computer is receiving power, but the display remains blank, part of your computer is probably not receiving power.
4. Reboot the computer. Does the diskette-drive access indicator blink during the boot routine? Yes. Go to step 6. No. Go to step 5. 5. Remove and reinsert the diskette drive (or disconnect and reconnect the drive if used externally). Reboot the computer. Does the diskette-drive access indicator light up during the boot routine? Yes. Go to step 6. No. Go to step 9. 6. Does the computer display a drive error message? Yes. See Table 3-2 for an explanation of the message, and then go to step 7. No.
4. Reboot the computer. Does the drive access indicator blink during the boot routine? Yes. Go to step 6. No. Go to step 5. 5. Remove and reinsert the drive. Reboot the computer. Does the drive access indicator blink during the boot routine? Yes. Go to step 6. No. Go to step 10. 6. Remove the hard-disk drive and boot the computer from a bootable CD. Does the drive access indicator blink? Yes. Go to step 7. No. Go to step 10. 7. Reinstall the hard-disk drive. Then check the config.
! ) 0 6 0 During POST, the computer checks the hard-disk drive, comparing its characteristics with the system configuration information. (The drive access indicator, located to the right of the display latch, blinks as the computer performs this check.) If a failure occurs with the drive, make a copy of the Diagnostics Checklist found in Chapter 5 and fill it out as you perform the following steps: 1. Shut down the computer. 2. Reboot the computer.
8. Replace your diagnostics diskette with the operating system diskette, and reboot the computer. Does the operating system load now? Yes. The hard-disk drive may contain a corrupted operating system or it may have bad sectors. Reinstall the operating system as described in the documentation that came with it. If reinstalling the operating system does not correct the problem, go to step 9. No. Go to step 9. 9. Call Dell for technical assistance. See Chapter 5, “Getting Help,” for instructions.
7. Does the computer recognize the external keyboard? Use the external keyboard to type some characters. Do they appear on the display? Yes. The problem is resolved. No. Go to step 8. 8. Turn off the computer and disconnect the external keyboard from the computer. 9. Turn on the computer. Does the computer recognize the integrated keyboard? Allow one minute for the computer to initialize its components. Then use the computer’s integrated keyboard to type some characters.
5. Turn the computer over and remove the memory module cover and the memory modules. Refer to “Installing Memory Modules” in Chapter 2. 6. Install the new memory module(s). Refer to “Installing Memory Modules” in Chapter 2. 7. Replace the memory module cover. 8. Reboot the computer, and press when prompted to enter the System Setup program. 9. Call Dell for technical assistance. See Chapter 5, “Getting Help,” for instructions.
6. Turn on the computer. Is the display on? Allow one minute for the computer to initialize its components. Yes. Go to step 7. No. Go to step 9. 7. Press the down-arrow or up-arrow key combination to adjust the brightness. Is the full display readable? Yes. Go to step 8. No. Go to step 9. 8. Has an error message or flash code appeared? Yes. Refer to Appendix C, “Error Messages and Flash Codes,” to find the message or flash code, along with its explanation.
3. Check the monitor cable for bent pins. 4. Turn off the computer, wait a minute, and then turn the computer back on. Adjust the monitor’s brightness and contrast controls. Is the monitor readable? Allow one minute for the computer to initialize its components. Yes. The problem is resolved. No. Go to step 6. 5. Raise your computer’s display into viewing position, if necessary, and press to switch the video image from the external monitor to the display. 6.
Faulty I/O port logic on the system board Conflicting COM port settings Lack of drivers ! ' $ $ % () Make a copy of the Diagnostics Checklist found in Chapter 5, “Getting Help,” and fill it out as you perform the following steps: 1. Check the settings for the Serial Port and Parallel Mode options in the Page Two menu of the System Setup program. For information on the System Setup program, see Appendix B, “Using the System Setup Program.
5. Insert your System Software CD into the CD-ROM drive, reboot the computer, and run the Serial Ports device group and/or the Parallel Ports device group in the Dell Diagnostics. (See “Running the Dell Diagnostics” found later in this chapter.) The Serial Ports device group and the Parallel Ports device group check the basic functions of the system board’s I/O port logic.
6. Attempt another print operation on the parallel printer. Does the print operation complete successfully? Yes. The problem is resolved. No. Call Dell for technical assistance. (See Chapter 5, “Getting Help,” for instructions.) ! ' $ () If the procedure titled “Troubleshooting the Basic I/O Functions” found earlier in this section indicates that the problem is with a device connected to one of the serial ports, perform the following steps: 1.
! ' $ $ This section provides a procedure for troubleshooting the computer’s infrared (IR) port. Make a copy of the Diagnostics Checklist found in Chapter 5, “Getting Help,” and fill it out as you perform the following steps: 1. Check the setting for the Infrared Port option in the Page Two menu of the System Setup program. For information on the System Setup program, see Appendix B, “Using the System Setup Program.
2. Do the tests complete successfully? Yes. The controller is functioning properly. If the problem persists, call Dell for technical assistance. (See Chapter 5, “Getting Help,” for instructions.) No. Call Dell for technical assistance. (See Chapter 5, “Getting Help,” for instructions.) ! * / Make a copy of the Diagnostics Checklist found in Chapter 5, “Getting Help,” and fill it out as you perform the following steps: 1.
A menu category called Devices that briefly describes each test and its parameters A menu category called Config that describes the configuration of the devices in the selected device group Status messages that inform you whether device groups or subtests were completed successfully Error messages that appear if any problems are detected Whenever a major component or device in your computer does not function properly, you may have a component failure.
When you start the diagnostics, the Dell logo screen appears, followed by a message telling you that the diagnostics is loading. After the diagnostics loads, the Diagnostics Menu appears (see Figure 3-1). The menu allows you to run all or specific diagnostic tests or to exit to the MS-DOS prompt. For a quick check of your computer, select the Quickly Test All Devices option. This option runs only the subtests that do not require user interaction and that do not take a long time to run.
Two lines at the bottom of the screen make up the menu area. The first line lists the categories you can select; press the left- or right-arrow key to highlight a menu category. The second line gives information about the category currently highlighted. NOTE: The options displayed on your screen should reflect the hardware configuration of your computer.
Identification tests of the microprocessor, the video controller, the keyboard controller, and other key components Basic input/output system (BIOS) configuration information temporarily saved in RAM Do not be concerned if the Device Groups area does not list the names of all the components or devices you know are part of your computer. For example, you may not see a printer listed, although you know one is attached to your computer. Instead, the printer is listed as a parallel port.
The Device Help category is the educational section of online Help. It describes the function and purpose of the highlighted device in the Device Groups. For example, the following information appears when you select the Device Help category for Diskette in the Device Groups list: Diskette drive A: The diskette disk drive device reads and writes data to and from diskettes. Diskettes are flexible recording media, sometimes contained in hard shells.
This chapter explains how to reinstall Dell device drivers and utilities on your Dell computer running the Microsoft Windows 98 Second Edition operating system or the Microsoft Windows NT operating system. You may need to use this document under the following conditions: You are reinstalling the version of the Windows operating system that came with your computer, and you need to reinstall the drivers and utilities that Dell provides.
For any operating system that uses a file system other than FAT16 or FAT32, including compressed file systems such as DriveSpace, use the following algorithm to determine the amount of disk space to reserve for an S2D partition: Size of system memory + size of video memory + 1 percent of size of system memory + 2 MB rounded up to the next cylinder Examples: 32 MB + 4 MB + .36 MB + 2 MB = 38.36 MB (approximately 1.25 percent of a 3-GB drive) 256 MB + 6 MB + 2.62 MB + 2 MB = 266.62 MB (approximately 4.
3. When the Microsoft Windows 98 Startup menu appears, insert the Microsoft Windows 98 CD into the CD-ROM or DVD-ROM drive. 4. Select Start Windows 98 Setup from CD-ROM and press . The Setup program runs ScanDisk to check your hard-disk drive. 5. When the hard-disk drive check is completed, type x to exit ScanDisk. 6. Follow the prompts on your screen to continue with the installation. 7.
The following subsections describe the installation instructions for the drivers and utilities that are provided on the System Software CD for use with a system running the Windows 98 Second Edition operating system. 5 0 The video driver controls features such as video resolution and the color palette. NOTE: If you need to use extended video modes, check the documentation that came with the application program to determine if the drivers are provided.
* 0 The audio driver allows you to customize the sound features of your computer. To install the audio driver, perform the following steps: 1. Save your work in all open application programs, because you will need to restart your computer at the end of this procedure to complete the installation. 2. Insert the System Software CD into the CD-ROM drive. 3. Click the Start button, and then click Run. 4. The Run dialog box appears. 5.
11. Click Close. 12. Restart your computer to activate the drivers. - ! . % % # You must enable Microsoft infrared support for Windows 98 before you can install the infrared drivers. To enable Microsoft infrared support, perform the following steps: 1. Click the Start button, point to Settings, and then click Control Panel. 2. Double-click the Add New Hardware icon. The Add New Hardware Wizard appears. 3. Click Next to continue.
0 6 0 8 9 To install the advanced port replicator (APR), perform the following steps: 1. If the computer has never been turned on, turn it on now while it is undocked and complete the operating system setup. Then go to step 2. If you have completed the operating system setup, turn on the computer, and then go to step 2. For setup instructions, see the Dell Inspiron Systems Setup Guide that came with the computer. 2. Dock the computer.
# $ ) The Dell Inspiron system Help is available on the System Software CD. You can also access it from Dell’s support Web site (http://support.dell.com). - $ To install the system Help from the System Software CD, perform the following steps: 1. Insert the CD into the CD-ROM or DVD-ROM drive. 2. Double-click the My Computer icon, and then double-click the CD-ROM or DVD-ROM drive icon. 3. Double-click the Guide folder. 4. Right-click the popup.
2. Type your computer’s service tag sequence, if available, click Submit, and go to step 5. If the service tag is not available, go to step 3. 3. Click Inspiron Notebooks. 4. Click 3700. 5. Click Dell Documents (Technical Information). Follow the instructions on the page to save the file to your hard-disk drive. 6. Click System Help. When prompted, you can save the Help file to your hard-disk drive.
3. Click the Start button, point to Settings, and then click Control Panel. The Control Panel window appears. 4. Double-click the Display icon. The Display Properties window appears. 5. Click the Settings tab. 6. Click the Display Type button. The Display Type window appears. 7. In the Adapter Type box, click the Change button. 8. The Change Display window appears. 9. Click the Have Disk button. 10.
4. Type x:\drivers\winnt4\powermgt (where x is the drive letter of your CD-ROM drive), and then click OK. Follow the instructions on the display. 5. When prompted, restart your computer to activate the utility. , Dell provides a PC Card utility that allows you to view and configure settings for your PC Card(s). To install the PC Card utility, perform the following steps: 1.
For information about installing Softex Docking Services, see the Softex Docking Services user’s guides at http://www.dell.com/products/notebook/inspiron/ NT40.htm and see your Dell-Installed Microsoft Windows NT Workstation Setup Guide. * 0 Dell provides audio drivers so that you can customize the sound features of your computer. To install the audio drivers, perform the following steps: 1.
2. Click the Start button, point to Settings, and then click Control Panel. 3. Double-click Mouse. The Mouse Properties window appears. 4. Click the General tab, and then click the Change button. The Select Device window appears. 5. Click on Have Disk. The Install From Disk window appears. 6. Insert the System Software CD into the CD-ROM drive. Then click OK. The Select Device window appears. 7.
# $ ) The Dell Inspiron system Help is available on the System Software CD. You can also access it from Dell’s support Web site (http://support.dell.com). NOTE: You must install Microsoft Internet Explorer 4.01 from the Microsoft Windows NT 4.0 Service Pack 5 CD prior to installing the system Help. - $ To install the system Help from the System Software CD, perform the following steps: 1. Insert the CD into the CD-ROM drive. 2.
' + + , ' ( The save-to-disk suspend (S2D) utility allows you to manage the S2D partition in your file system as your computing needs change. For instance, you can remove the S2D partition if you need the space on the hard-disk drive for other purposes, or you can use the S2D utility to create the partition if you have removed it.
NOTE: After you remove the S2D partition, the computer cannot activate save-to-disk suspend mode until you recreate the partition. If you try to activate save-to-disk suspend mode and receive the message No Suspend-To-Disk partition available, you must create an S2D partition. # 0 6 # , The mks2d.exe file creates the S2D partition the computer uses to store the system data that is saved when you put the computer in save-to-disk suspend mode. Use the mks2d.
10. At the MS-DOS prompt, type cd x:\drivers\winx\s2d (where x is the drive letter of your CD-ROM drive and winx is your operating system), and press to change to the directory on the System Software CD that contains the S2D utility files. 11. Type mks2d and press . As the utility builds the partition, status messages appear on the display. If an error message appears, it provides information about which steps to take to continue building the partition.
4-18 Dell Inspiron 3700 System Reference and Troubleshooting Guide
This chapter describes the tools Dell provides to help you when you have a problem with your computer. It also tells you when and how to call Dell for technical or customer assistance. If you need assistance with a technical problem, perform the following steps: 1. Complete the troubleshooting checks in Chapter 3, “Basic Troubleshooting.” 2. Run the Dell Diagnostics as described in “Running the Dell Diagnostics” in Chapter 3. 3.
Dell provides a number of tools to assist you. These tools are described in the following subsections. NOTE: Some of the following tools are not always available in all locations outside the continental U.S. Please call your local Dell representative for information on availability. 2 2 2 ! The Internet is your most powerful tool for obtaining information about your computer and other Dell products.
Anonymous file transfer protocol (FTP) ftp.dell.com/ Log in as user: anonymous, and use your e-mail address as your password. Electronic Support Service mobile_support@us.dell.com apsupport@dell.com (for Asian/Pacific countries only) support.euro.dell.com (for Europe only) Electronic Quote Service sales@dell.com apmarketing@dell.com (for Asian/Pacific countries only) Electronic Information Service info@dell.
* $ # # $ You can call this automated service to check on the status of any Dell products that you have ordered. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call, refer to “Dell Contact Numbers” found later in this chapter. # # Dell’s industry-leading hardware technical-support service is available 24 hours a day, seven days a week, to answer your questions about Dell hardware.
! Dell’s technical support staff will work with you to solve any problem you may have with your computer. Sometimes, though, a part needs to be returned to Dell for repair or credit. Use the following procedure to prepare all items being returned: 1. Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the box. For the telephone number to call, refer to “Dell Contact Numbers” found later in this chapter. 2.
Diagnostics Checklist Name: ______________________________________________________________Date: ______________________ Address: ________________________________________________________Phone number: _________________ Service tag (bar code on the back of the computer): _________________________________________________ Express Service Code: ___________________________________________________________________________ Return Material Authorization Number (if provided by Dell support technician): _________________
$ When you need to contact Dell, use the telephone numbers and codes provided in Tables 5-1 and 5-2. Table 5-1 provides the various codes required to make long-distance and international calls. Table 5-2 provides local telephone numbers, area codes, and toll-free numbers, if applicable, for each department or service available in various countries around the world.
5-8 Australia (Sydney) 0011 61 2 Austria (Vienna) 900 43 1 Belgium (Brussels) 00 32 2 Brunei — 673 — Canada (North York, Ontario) 011 — Not required Chile (Santiago) — 56 2 China (Xiamen) — 86 592 Czech Republic (Prague) 00 420 2 Denmark (Horsholm) 009 45 Not required Finland (Helsinki) 990 358 9 France (Paris) (Montpellier) 00 33 (1) (4) Germany (Langen) 00 49
Sweden (Upplands Vasby) 009 46 8 Switzerland (Geneva) 00 41 22 Taiwan 002 886 — Thailand 001 66 — U.K. (Bracknell) 010 44 1344 U.S.A. (Austin, Texas) 011 1 Not required Australia (Sydney) Customer Technical Support. . . . . . . . . . . . . . . . . . . . . . .
Belgium* (Brussels) Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . 02 . . . . . . . . . . . . . . 481 92 88 Customer Care. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 02 . . . . . . . . . . . . . . 481 91 19 Home/Small Business Sales . . . . . . . . . . . . . . . . . . . . . . . . . . .toll free: 0800 16884 Corporate Sales . . . . . . . . . . . .
China (Xiamen) Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 800 858 2437 Czech Republic (Prague) Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . 02. . . . . . . . . . . . . 22 83 27 27 Sales. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
France (Paris/Montpellier) Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . 0803 . . . . . . . . . . . . . . . .387 270 Customer Care (Paris) . . . . . . . . . . . . . . . . . . . . . . . 01 . . . . . . . . . . . . .47 62 68 92 Customer Care (Montpellier) . . . . . . . . . . . . . . . . . . 04 . . . . . . . . . . . . .67 06 61 96 TechConnect BBS (Montpellier) . .
Ireland (Bray) Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-850-543-543 NOTE: Customers in Ireland call the U.K. for Home/Small Business customer assistance. Home/Small Business Customer Care (Bracknell, U.K.). . . . . . . . . . . 0870 906 0010 Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 01. . . .
Korea (Seoul) Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 080-200-3800 NOTE: Customers in Korea call Malaysia for customer assistance. Corporate Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 080-200-3900 Latin America Customer Technical Support (Austin, Texas, U.S.A.) . . . . . . . . .
Mexico (Colonia Granada) Automated Order-Status System (Austin, Texas, U.S.A.) . . . . . . . . . . . . . . . . . . . . . . 512. . . . . . . . . . . . . . . 728-0685 NOTE: Customers in Mexico call the U.S.A. for access to the Automated Order-Status System and AutoTech. AutoTech (Automated technical support) (Austin, Texas, U.S.A.) . . . . . . . . . . . . . . . . . . . . . . 512. .
Poland (Warsaw) Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 . . . . . . . . . . . . . . 60 61 999 Customer Care. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 . . . . . . . . . . . . . . 60 61 999 Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 . . . . . . . . . . . . . . 60 61 999 Fax . . . . . . . . . . .
Spain (Madrid) Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 902 100 130 Corporate Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 902 118 546 Home/Small Business Customer Care. . . . . . . . . . . . . . . . . . . . . . . . . . 902 118 540 TechConnect BBS. . . . . . . . . . . . . . . . . . .
U.K. (Bracknell) Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0870-908-0800 Corporate Customer Care . . . . . . . . . . . . . . . . . 01344 . . . . . . . . . . . . . . . . 720206 Home/Small Business Customer Care . . . . . . . . . . . . . . . . . . . . . . . 0870-906-0010 TechConnect BBS . . . . . . . . . . . . . . . . . . . . . .
U.S.A. (Austin, Texas) Automated Order-Status System . . . . . . . . . . . . . . . . . . . . . toll free: 1-800-433-9014 AutoTech (Automated technical support) . . . . . . . . . . . . . . .toll free: 1-800-247-9362 Dell Home and Small Business Group: Customer Technical Support (Return Material Authorization Numbers) . . . . . . . . . . . . . .
5-20 Dell Inspiron 3700 System Reference and Troubleshooting Guide
The most complete specifications for your computer are available on Dell’s World Wide Web support site at http://support.dell.com. Enter your service tag sequence (or, if you have one, your Express Service Code) and click Submit. The service tag and Express Service Code are shown on the bottom of the computer.
( *+ ( + 2 " PCI controller. . . . . . . . . . . . . . . Texas Instruments PCI 1225 CardBus controller PC Card connectors . . . . . . . . . two (supports Type I and Type II cards in any combination; Type III cards can be used only in the lower connector; the lower connector supports zoomed video cards on computers using the Microsoft Windows 98 operating system) Cards supported . . . . . . . . . . . . 3.3 V and 5 V PC Card connector size . . . . . . .
( *+ ( + 2 Audio . . . . . . . . . . . . . . . . . . . . . one microphone-in connector; one line-in/audio-in connector; one headphones/speakers connector USB . . . . . . . . . . . . . . . . . . . . . . 4-pin connector Docking . . . . . . . . . . . . . . . . . . . 240-pin connector TV-out S-video . . . . . . . . . . . . . . 7-pin mini-DIN connector (an S-video to composite video adapter is also included with the computer) Audio type . . . .
( *+ ( + 2 Power consumption Panel (typical) . . . . . . . . . . . .7 W Backlight. . . . . . . . . . . . . . . 1.6 W Controls. . . . . . . . . . . . . . . . . . . brightness can be controlled through a key combination $ Number of keys. . . . . . . . . . . . . 87 (U.S., Canada, Korea, Thailand, and locations that use traditional Chinese); 88 (Europe); 90 (Japan) Key travel. . . . . . . . . . . . . . . . . . 3.0 mm + 0.5 mm/–0.2 mm (0.
( *+ ( + 2 Input voltage . . . . . . . . . . . . . . . 90 to 135 VAC and 164 to 264 VAC Input current (maximum) . . . . . . 1.5 A Input frequency . . . . . . . . . . . . . 47 to 63 Hz Output current . . . . . . . . . . . . . . 4.5 A (maximum at 4-second pulse); 3.51 A (continuous) Rated output voltage . . . . . . . . . 20.0 VDC Dimensions: Height. . . . . . . . . . . . . . . . . 27.94 mm (1.1 inches) Width . . . . . . . . . . . . . . . . . 58.42 mm (2.
( *+ ( + 2 % Maximum vibration: Operating . . . . . . . . . . . . . . 0.9 GRMS using a random-vibration spectrum that simulates user environment Storage. . . . . . . . . . . . . . . . 1.3 GRMS using a random-vibration spectrum that simulates air/truck shipment Maximum shock:1 Operating . . . . . . . . . . . . . . 152.4 cm/sec (60.0 inches/sec) (equal to a half-sine pulse width of 2 ms) Storage. . . . . . . . . . . . . . . . 203.
( *+ ( + 2 & & Interface . . . . . . . . . . . . . . . . . . PS/2-compatible X/Y position resolution. . . . . . . . 250 counts/sec.@100gf Size . . . . . . . . . . . . . . . . . . . . . . Protrudes .5 mm higher than surrounding keycaps Power: Supply voltage . . . . . . . . . . 5 V ± .5 VDC Supply current . . . . . . . . . . 25 mA (maximum operating for track stick and touch pad combined) ESD . . . . . . . . . . . . . . . . . . . . . .
A-8 Dell Inspiron 3700 System Reference and Troubleshooting Guide
This appendix describes the System Setup program, which you can use to configure your computer as well as enable and disable your computer’s password features. Your computer retains system configuration information in the nonvolatile random-access memory (NVRAM) maintained by your computer’s reserve battery. Each time you turn on your computer, it compares the installed hardware with the system configuration information stored in NVRAM.
' ' Enter and use the System Setup program as follows: Press at any time on the keyboard (or on an external keyboard if the External Hot Key option is enabled). If you press (or on an external keyboard if the External Hot Key option is enabled), the System Setup program opens directly to the Battery Status screen.
, See Figure B-1 and Table B-1 for an explanation of the options and settings on Page 1 of the System Setup program. 3 2" 2 3 ( *+ 3 ) ' Time Resets the time on the computer's internal clock. Time is kept in a 24-hour format (hours:minutes:seconds). NOTE: If a network server controls the time reflected by the Time option, changing this option has no effect.
( *+ 3 ) ' Date Resets the date on the computer's internal calendar. Your computer automatically displays the day of the week corresponding to the settings in the three fields that follow (month, day-of-the-month, and year). A change to the Date option takes effect immediately (rebooting is not required). However, you must reboot to make the change apparent to the operating system.
( *+ 3 ) ' Diskette Reconfig Allows application programs that access the diskette drive to run at their optimum speed. Settings are At Reboot Only and Any Time. When Diskette Reconfig is set to Any Time (the default), you do not have to reboot after you install a diskette drive in the media bay or attach a diskette drive to the parallel connector on the back of the computer.
( *+ 3 ) ' Universal Connect Functions with the advanced port replicator (APR) if the computer uses Windows 98. Set this option to Enabled (the default) if you often use more than one APR and want to minimize the initialization time when you connect the replicator to the computer. When this option is set to Disabled, the APR is reinitialized each time it is connected to the computer.
( *+ 3 ) ' Boot First device Determines which disk device your computer uses to find the software needed to start the operating system. The term boot refers to the computer's start-up procedure. When you turn on the computer, it "bootstraps" itself into an operational state by loading into memory a small program, which in turn loads the necessary operating system. Boot First device tells the computer where to look first for the files that it needs to load.
( *+ 3 ) ' Boot Second device If the computer cannot find the software it needs to start the operating system on the drive identified in Boot First device, it will search the device named in Boot Second device.
( *+ 3 ) ' Boot Third device If the computer cannot find the software it needs to start the operating system on the drive identified in Boot Second device, it will search the device named in Boot Third device.
3 2" 2 3 ( *+ 3 ) ' Serial Port Allows you to map the address of the serial port or to disable the serial port.
( *+ 3 ) ' Infrared Data Port Allows you to avoid resource conflicts by remapping the address of the infrared ports or disabling the port. The COM1, COM2, COM3, and COM4 settings allow you to take advantage of the computer's Fast IR support.
( *+ 3 ) ' Parallel Mode Controls whether the computer's integrated parallel port acts as a Personal System/2 (PS/2)compatible (Bidirectional) port, Advanced Technology (AT)-compatible (Normal) port, or Extended Capabilities Port (ECP)-compatible port. The default for Parallel Mode is ECP. Windows 98 uses ECP protocol automatically if it detects an ECP-compatible device. Set this option according to the type of peripheral device connected to the parallel port.
( *+ 3 ) ' Keyboard Click Lets you choose whether the integrated keyboard makes audible clicking sounds. The Click Volume option must be enabled for this option to function. The volume of the simulated key clicks is controlled by the setting in the Click Volume option. Settings for this option are Disabled (the default) and Enabled. A change to the Keyboard Click option takes effect immediately (rebooting is not required).
( *+ 3 ) ' System Security Primary Password Displays the current status of the primary password and allows you to assign or change this password.
( *+ 3 ) ' Admin Password Displays the current status of your administrator password and allows you to assign or change this password. Settings for this option are: Disabled (the default) — Indicates that no administrator password is assigned. Enabled — Indicates that an administrator password is currently assigned. To enable a password, set the Admin Password option to Enabled, then enter a password when prompted.
( *+ 3 ) ' Hard-disk drive password(s) System Primary System Modular Bay Displays the current status of the primary hard-disk drive password and allows you to assign or change this password. You can set a primary password for the system.
, See Figure B-3 and Table B-3 for an explanation of the options and settings on Page 3 of the System Setup program. # 3 # 2" 2 3 ( *+ # 3 # ) ' Battery Status Left Battery Right Battery Displays the charge status of the installed batteries. NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. support.dell.
, " See Figure B-4 and Table B-4 for an explanation of the options and settings on Page 4 of the System Setup program. % 3 % 2" 2 3 ( *+ % 3 % ) ' Brightness Allows you to specify the brightness of the display when the computer is operating on battery power. Use the left- and right-arrow keys to change the brightness of the display. When the computer is powered by a battery, the default is Minimum.
( *+ % 3 % ) ' Power Management Allows you to enable or disable power conservation features when the computer is being powered by a battery or AC power. If you want to use any of the time-out options while using battery power, set the Battery option to Enabled. If you want to use the time-out options while using AC power, set the AC option to Enabled. A change to the Power Management option takes effect immediately (rebooting is not required).
( *+ % 3 % ) ' S2D Time-Out When the Power Management option is set to Enabled, you may set the S2D Time-Out option. This option determines how long the computer is inactive before it copies all system information to a file on the hard-disk drive. This setting has no effect when the computer is docked. Settings for this option are Disabled, 30 minutes, 1 hour, 2 hours, 3 hours, 4 hours, 6 hours, 8 hours, or 12 hours. A change in this option takes effect immediately.
( *+ % 3 % ) ' Ring/Event Resume Lets you determine if the computer exits standby mode when an installed modem card receives an incoming call. This feature must be supported by your modem PC Card and your operating system.
( *+ % 3 % ) ' Alarm Resume Directs the computer to resume normal operation when it is in suspend mode and detects an alarm from the RTC. Such alarms can be set through various application programs. In order for the alarms in these programs to work, the Alarm Resume option must be set to Enabled. Settings for this option are: Enabled (the default) — Resumes normal operation when the computer detects an alarm.
! " Your application programs, operating system, and the computer itself can identify problems and alert you to them. When this occurs, a message may appear on the computer's display or on an external monitor (if one is attached), or a flash code may be emitted. This appendix documents the diagnostic codes, flash codes, and system messages generated by the system basic input/output system (BIOS).
( *+ 2" 4 ! ( Cache disabled due to failure The primary cache internal to the microprocessor has failed. Call Dell for technical assistance. For instructions, see Chapter 5, “Getting Help.” CD-ROM drive controller failure 1 The CD-ROM drive does not respond to commands from the computer. Turn off the computer, remove the drive, and boot the computer from a bootable diskette.
( *+ 2" 4 ! ( Error reading PCMCIA card The computer cannot identify the PC Card. Reseat the card or try another PC Card that you know works. Extended memory size has changed The amount of memory recorded in NVRAM does not match the memory installed in the computer. Reboot the computer. If the error appears on the display again, call Dell for technical assistance. For instructions, see Chapter 5, “Getting Help.
( *+ 2" 4 ! ( Hard-disk drive read failure The hard-disk drive may be faulty. Turn off the computer, remove the drive, and boot the computer from a bootable diskette. Then turn off the computer again, reinstall the drive, and reboot the computer. (For instructions, see “Installing an Internal Hard-Disk Drive” in Chapter 2.) If the problem persists, try another drive. Then run the IDE Devices tests in the Dell Diagnostics.
( *+ 2" 4 ! ( Memory allocation error The software you are attempting to run is conflicting with the operating system, another application program, or a utility. Turn off the computer, wait 30 seconds, and then restart it. Try to run the program again. If the problem persists, contact the software company. Memory data line failure at address, read value expecting value An installed memory module may be faulty or improperly seated.
( *+ 2" 4 ! ( Non-system disk or disk error The diskette in drive A or your hard-disk drive does not have a bootable operating system installed on it. If you are trying to boot from the diskette, replace it with one that has a bootable operating system. Not a boot diskette There is no operating system on the diskette. Boot the computer with a diskette that contains an operating system. Optional ROM bad checksum The optional ROM apparently failed.
( *+ 2" 4 ! ( Unexpected interrupt in protected mode The keyboard controller may be malfunctioning, or an installed memory module may be loose. Run the System Memory tests and the PC-AT Compatible Keyboards test in the Dell Diagnostics. For instructions, see “Running the Dell Diagnostics” in Chapter 3. Warning: Battery is critically low. The battery is running out of charge. Replace the battery, or connect the computer to an electrical outlet.
cause. (See “Running the Dell Diagnostics” in Chapter 3 for instructions.) If you are unable to resolve the problem, call Dell for technical assistance. (See Chapter 5, “Getting Help,” for instructions.) . ( *+ + ( 1-1-3 NVRAM write/read failure. Run the System Board Devices tests in the Dell Diagnostics. For instructions, see “Running the Dell Diagnostics” in Chapter 3. If the program does not load, call Dell for technical assistance.
( *+ + ( 3-1-2 Master DMA register failure. Run the System Board Devices tests in the Dell Diagnostics. For instructions, see “Running the Dell Diagnostics” in Chapter 3. If the program does not load, call Dell for technical assistance. For instructions, see Chapter 5, “Getting Help”. 3-1-3 Master interrupt mask register failure. Call Dell for technical assistance. For instructions, see Chapter 5, “Getting Help”.
( *+ + ( 4-4-1 Serial port failure. Run the Serial Ports tests in the Dell Diagnostics. For instructions, see “Running the Dell Diagnostics” in Chapter 3. 5-1-2 No usable memory. Run the System Memory tests in the Dell Diagnostics. For instructions, see “Running the Dell Diagnostics” in Chapter 3. NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help.
# $ Electromagnetic Interference (EMI) is any signal or emission, radiated in free space or conducted along power or signal leads, that endangers the functioning of a radio navigation or other safety service or seriously degrades, obstructs, or repeatedly interrupts a licensed radio communications service.
Information Technology Equipment (ITE), including peripherals, expansion cards, printers, input/output (I/O) devices, monitors, and so on, that are integrated into or connected to the system should match the electromagnetic environment classification of the computer system.
* This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instruction manual, may cause harmful interference with radio communications.
$ 1 " 3 Most Dell computer systems (and other Dell digital apparatus) are classified by the Industry Canada (IC) Interference-Causing Equipment Standard #3 (ICES-003) as Class B digital devices. To determine which classification (Class A or B) applies to your computer system (or other Dell digital apparatus), examine all registration labels located on the bottom or the back panel of your computer (or other digital apparatus).
Do not dispose of the battery(s) along with household waste. Contact your local waste disposal agency for the address of the nearest battery deposit site. $ 44566 1 7 " 3 This device belongs to Class B devices as described in EN 55022, unless it is specifically stated that it is a Class A device on the specification label. The following applies to devices in Class A of EN 55022 (radius of protection up to 30 meters).
VCCI-A - + -(4 + " ! - This is a Class B product based on the standard of the Voluntary Control Council for Interference (VCCI) for information technology equipment. If this equipment is used near a radio or television receiver in a domestic environment, it may cause radio interference. Install and use the equipment according to the instruction manual.
* 0 Please note that this device has been approved for business purposes with regard to electromagnetic interference. If you find that this device is not suitable for your use, you may exchange it for a nonbusiness device. EMI ( A ) # !) + + " ! 0 Please note that this device has been approved for nonbusiness purposes and may be used in any environment, including residential areas. EMI ( B ) support.dell.
! ! $ The equipment should draw power from a socket with an attached protection circuit (a three-prong socket). All equipment that works together (computer, monitor, printer, and so on) should have the same power supply source. The phasing conductor of the room’s electrical installation should have a reserve short-circuit protection device in the form of a fuse with a nominal value no larger than 16 amperes (A).
G 5 9 6 7 6 - # ; 5 6 /- ) ; 5 7 / 6 ; : 6 - $" ! 1 - " 3 The following information is provided on the device(s) described in this document in compliance with the requirements of the official Mexican standards (NOM): support.dell.
! : $" 1; <- 3 La información siguiente se proporciona en el dispositivo o en los dispositivos descritos en este documento, en cumplimiento con los requisitos de la Norma Oficial Mexicana (NOM): Exportador: Dell Computer Corporation One Dell Way Round Rock, TX 78682 Importador: Dell Computer de México, S.A. de C.V. Rio Lerma No. 302 - 4° Piso Col. Cuauhtemoc 16500 México, D.F. Embarcar a: Dell Computer de México, S.A. de C.V. al Cuidado de Kuehne & Nagel de México S. de R.
% & # & ' ())) " . +# 1(2'2 " 3 Dell Computer Corporation (“Dell”) manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industrystandard practices. Dell warrants that the hardware products it manufactures will be free from defects in materials and workmanship. The warranty term is three years beginning on the date of invoice, as described in the following text.
risk of loss or damage during shipment. Dell will ship the repaired or replacement products to you freight prepaid if you use an address in the continental U.S., where applicable. Shipments to other locations will be made freight collect. NOTE: Before you ship the product(s) to Dell, back up the data on the hard-disk drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as diskettes, CDs, or PC Cards. Dell does not accept liability for lost data or software.
SOME STATES (OR JURISDICTIONS) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE PRECEDING LIMITATION MAY NOT APPLY TO YOU. DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE.
those sold through the DellWare program) are not covered. Batteries for portable computers are covered only during the initial one-year period of this warranty. 0 3 During the one-year period beginning on the invoice date, Dell will repair or replace products covered under this limited warranty that are returned to Dell’s facility. To request warranty service, you must call Dell’s Customer Technical Support within the warranty period.
( , DELL MAKES NO EXPRESS WARRANTIES OR CONDITIONS BEYOND THOSE STATED IN THIS WARRANTY STATEMENT. DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR CONDITIONS, SO THIS LIMITATION MAY NOT APPLY TO YOU.
To return products, you must call Dell Customer Service to receive a Credit Return Authorization Number. Refer to Chapter 5, “Getting Help,” or the section titled “Contacting Dell” in your system Help to find the appropriate telephone number for obtaining customer assistance. To expedite the processing of your refund or credit, Dell expects you to return the products to Dell in their original packaging within five days of the date that Dell issues the Credit Return Authorization Number.
Despite a system's ability to pass the YMARK2000 test, actual rollover results in specific operating environments may vary depending on other factors including, but not limited to, other hardware, operating systems, and applications software. , , For Dell-branded hardware products shipped prior to January 1, 1997, that have an upgradable basic input/output system (BIOS), Dell makes available a BIOS upgrade.
E-8 Dell Inspiron 3700 System Reference and Troubleshooting Guide
* assistance technical, 5-1 telephone numbers, 5-7 warranty repair or credit, 5-5 Diagnostics Checklist, 5-6 AutoTech service, 5-3 ) battery, 1-4, 2-5 boot routine, 3-2 indications, 3-6 diagnostics.
& flash codes about, C-7 See also error messages media bay, 1-4 memory, 2-12 messages error messages, 3-8 flash codes, C-7 microphone, 1-4 grounding procedure, vii notational conventions, x hard-disk drives installing, 2-9 troubleshooting, 3-4 notes, x hardware features, 1-1 " help tools AutoTech service, 5-3 Internet, 5-2 TechConnect BBS, 5-3 TechFax service, 5-3 I/O troubleshooting functions, 3-27 options, 1-8 parallel port troubleshooting, 3-24 parallel printer troubleshooting, 3-26
regulatory notices, D-2 TechConnect BBS, 5-3 return policy, E-5 TechFax service, 5-3 returns, 5-5 technical assistance obtaining, 5-1 warranty repair or credit, 5-5 ' safety instructions ESD prevention, vii working inside your computer, vii save-to-disk suspend utility, 4-15 serial devices troubleshooting, 3-27 serial port troubleshooting, 3-24 software drivers, 3-9 error messages, 3-8 problems, 3-7 program conflicts, 3-9 virus scans, 3-7 software features, 1-8 speakers location, 1-4 specificati
( upgrade options, 1-8 warnings, x user’s documentation, x warranty information, x, E-1, E-3 warranty repair or credit, 5-5 water damage, 3-11 World Wide Web help tools, 5-2 4 Dell Inspiron 3700 System Reference and Troubleshooting Guide
