Information in this document is subject to change without notice. © 1999 Dell Computer Corporation. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden.
As you use your computer, observe the following safety guidelines: ! " # " $ " Do not attempt to service the computer yourself. Always follow installation instructions closely.
To help prevent electric shock, plug the AC adapter and peripheral power cables into properly grounded power sources. These cables are equipped with 3-prong plugs to help ensure proper grounding. Do not use adapter plugs or remove the grounding prong from a cable. If you must use an extension cable, use a 3-wire cable with properly grounded plugs.
$ " # When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself. As you pull out the connector, keep it evenly aligned to avoid bending any connector pins. Also, before you connect a cable make sure both connectors are correctly oriented and aligned. Handle components with care.
computer positioned directly in front of user wrists relaxed and flat arms at desk level For comfort and efficiency, observe the following ergonomic guidelines when setting up and using your computer: viii When setting up the computer for work, place it on a level surface. Position your computer directly in front of you as you work.
Static electricity can harm electronic components inside your computer. To prevent static damage, discharge static electricity from your body before you touch any of your computer’s electronic components, such as a memory module. You can do so by touching an unpainted metal surface on the computer’s I/O panel. As you continue to work inside the computer, periodically touch an I/O connector to remove any static charge your body may have accumulated.
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This guide is intended for anyone who uses a Dell portable computer. It can be used by both first-time and experienced computer users who want to learn about the features of the computer. This guide also provides basic troubleshooting procedures and instructions for using the Dell Diagnostics to test your computer and its components.
Dell Computer Corporation (“Dell”) manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. For information about the Dell warranty and return policy, see Appendix E, “Limited Warranty, Return Policy, and Year 2000 Statement of Compliance.
/ " # $ " ) The following list defines (where appropriate) and illustrates typographical conventions used as visual cues for specific elements of text throughout this document: Interface components are window titles, button and icon names, menu names and selections, and other options that appear on the monitor screen or display. They are presented in bold.
Screen text is text that appears on the screen of your display or external monitor. It can be a system message, for example, or it can be text that you are instructed to type as part of a command (referred to as a command line). Screen text is presented in the Courier New font. Example: The following message appears on your screen: Variables are symbols for which you substitute a value. They are presented in italics.
Hardware Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Front View of the Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Back View of the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Bottom View of the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3 Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3 Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4 Cleaning Diskette Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5 Look and Listen . . . . . . . . . . . . . . . .
World Wide Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . AutoTech Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . TechFax Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . TechConnect BBS ............................................ Automated Order-Status System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
MOC Notice (South Korea Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-8 Class A Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-8 Class B Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-8 NOM Information (Mexico Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D-9 Información para NOM (únicamente para México) . . . . .
! Figure B-3. Figure B-4. Figure B-5. Figure B-6. Figure B-7. Figure D-1. Figure D-2. Figure D-3. Figure D-4. I/O Device Configuration Submenu . . . . . . . . . . . . . . . . . . . . . . . . . . B-6 Security Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-8 Power Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-10 Boot Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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This chapter provides information about the major hardware and software features of your computer, as well as available upgrades. & ' Your computer includes the following hardware features: An Intel® mobile microprocessor incorporating the latest processor technology. A minimum of 64 megabytes (MB) of synchronous dynamic random access memory (SDRAM) system memory, with support for a maximum of 128 MB.
An integrated keyboard that includes two special keys that support the Windows operating systems. A Personal System/2 (PS/2)-compatible touch pad that gives your computer full mouse functionality. Universal Serial Bus (USB) capability, which simplifies connecting peripheral devices such as mice, printers, and computer speakers. The USB connector on your computer's back panel provides a single connection point for multiple USB-compliant devices such as keyboards, mice, printers, and computer speakers.
An automatic thermal management system that uses a variable-speed fan and microprocessor speed changes to keep the computer running at the optimum temperature.
7 6 & % $ modem connector NIC connector USB connector speaker jack video connector parallel port connector microphone jack air inlet external media bay cable connector fan intake/ exhaust vents AC adapter connector PS/2 connector external media bay 1-4 Dell Inspiron 2000 System Reference and Troubleshooting Guide
$ 6 & % $ hard-disk drive bay docking connector (not supported) reset switch access hole microphone-in jack battery line-out jack USB connector battery charge gauge battery latch speaker ( & ' Your computer includes the following software features: Microsoft Windows 98 Second Edition or Windows NT operating system installed on your hard-disk drive. Virus-scanning software for computers that ship with Windows 98.
version of these drivers from the following Dell Web site, http://www.dell.com/ support, click File Library, and then select your computer model. Optional software DVD decoder driver on computers that use the Microsoft Windows 98 Second Edition operating system. NOTE: Windows NT does not support the DVD decoder driver. Two power conservation modes—standby mode and save-to-disk suspend mode—that help you conserve battery power.
reduction in electricity usage can reduce emissions of carbon dioxide, the gas primarily responsible for the greenhouse effect, and sulfur dioxide and nitrogen oxides, which are the two primary causes of acid rain. Computer users can also help to reduce electricity usage and its side effects by turning off their computer systems when they are not in use for extended periods of time—particularly at night and on weekends.
1-8 Dell Inspiron 2000 System Reference and Troubleshooting Guide
This chapter describes the installation procedures for the options and upgrades available from Dell for your computer. ) The AC adapter converts AC power to the DC power required by the computer. The AC adapter kit includes two cables: the AC adapter cable and an AC power cable (see Figure 2-1). You can connect the AC adapter with your computer either turned on or off. The AC adapter works with electrical outlets worldwide.
AC adapter cable AC adapter connector AC power cable AC adapter &' # #( To connect the AC adapter, perform the following steps: 1. Connect the AC adapter power cable to the AC adapter (see Figure 2-1). 2. Plug the AC adapter power cable into an electrical outlet. 3. Plug the AC adapter cable into the AC adapter connector on the computer. * Your computer comes with a lithium-ion battery installed in the battery bay.
2. Remove the battery from the battery bay: a. Close the computer display and turn the computer over. b. Slide the battery bay latch toward the unlock position (see Figure 2-2). The battery pops up on one side. 3. c. Keep the latch in the unlock position with one hand, and pivot the battery up and out of the bay (see Figure 2-2). d. Release the latch after you remove the battery. Position the new battery as shown in Figure 2-2 and lower the outside edge of the battery into the battery compartment.
battery charge indicators (4) battery test button * NOTE: A charge indicator that blinks rapidly indicates a temporary failure or a potentially recoverable failure such as overheating. Allow the battery to cool for several minutes before checking the charge level again. If the battery has permanently failed or completely discharged, no charge indicators light when you press the battery test button.
+ # * You can use the media bay cable (see Figure 2-4) to connect your computer to a device that is either inside or outside the external media bay. securing clips (2) media bay cable external media bay with device installed securing clips (2) + % , ( * $% To connect the cable as shown, position the larger cable connector with its shiny metal lip down, and connect it firmly to the device through the slot in the back of the media bay.
When you receive your computer, a diskette drive is installed in the external media bay. NOTE: You can also use the media bay cable to connect a device directly to the external media bay connector, without using the external media bay. To install a device in the external media bay, perform the following steps: 1.
% $ $ " $ # 4 $ 4. If your computer is running Softex Bay Manager: Click OK at the Softex Bay Manager screen. Click OK at the Device Removal screen (if it appears), and then click OK at the Device Configured screen. If you turned off the computer in step 1: Press the power button to turn the computer back on.
) , % # + % If the external media bay in your computer is already occupied by another device, you can use the diskette drive module as an external device (see Figure 2-6). % $ $ & parallel connector on back of computer diskette drive module cable diskette drive module .
% & $ $ ! $ & $ " $ " $ # % $ # $ % $ %$ ) " $ & $ # & $ #
4. Remove the new hard-disk drive from its packaging. Save the original packaging to use when storing or shipping the hard-disk drive. % # $ $ " # $ $ % 7 # # " $ $ 5.
0 ) / 7 / / If you need to return your hard-disk drive, you must ship it to Dell in its original foam packaging (see Figure 2-8). Otherwise, the hard-disk drive may be damaged while in transit. hard-disk drive 3 2 ( / ' / ) ! + % You can connect a variety of external devices to your computer. For instructions, refer to the section titled “Connecting External Devices” in the system Help.
2-12 Dell Inspiron 2000 System Reference and Troubleshooting Guide
This chapter guides you through some initial checks and procedures that can solve basic computer problems. It also provides detailed troubleshooting information and procedures to solve more complex problems. Complete the checks in this chapter before you call Dell for technical assistance; even if these checks do not provide an immediate solution, they can help technicians help you diagnose and fix the problem.
NOTE: DellWare products are supported by the item's manufacturer. To receive product support information, refer to the manufacturer’s documentation that accompanied the item. 2. Perform the steps described in the next subsection, “Checking Connections.” 3. Check the items listed in “Environmental Factors” found later in this chapter. 4. For power problems, refer to “Power” found later in this chapter. 5. Check the boot routine indications in Table 3-1.
The following items can adversely affect the performance of a computer: Inadequate ventilation from operating the computer in a confined space, such as a desk enclosure Direct sunlight causing the computer to overheat Line noise or power drops and surges from electrical outlets due to poor wiring Line noises or surges through telephone lines High-voltage electrical appliances on the same circuit or operating in close proximity to the computer Speakers, especially subwoofer, or teleph
NOTE: If your modem can dial and connect to one Internet service provider (ISP) or to a fax machine, your modem is functioning properly. For assistance, contact the ISP to which you cannot connect.
NOTE: Because of different conventions currently used in the industry, not all DVD titles work in all DVD-ROM drives. Run the IDE Devices device group as described in “Running the Dell Diagnostics” found later in this chapter. Refer to “Troubleshooting the CD-ROM or DVD-ROM Drive” found later in this chapter for further troubleshooting information.
" $% 1 ( ' The keyboard status indicators Press the key, the key, and the key to toggle their respective status indicator. If the indicators do not light up, run the PC-AT Compatible Keyboards device group in the Dell Diagnostics (for instructions, see “Running the Dell Diagnostics” found later in this chapter).
' ( & ( Because most computers have several application programs installed in addition to the operating system, isolating a software problem can be confusing. Software errors can also appear to be hardware malfunctions at first.
Whenever you start or reboot the computer, the operating system executes commands from its start-up files. These files contain commands that automatically configure the operating system by setting system parameters, starting memory-resident programs, and loading device driver software. If you experience program conflicts or memory error messages, check the commands for memory-resident programs in the start-up files of the operating system.
Some programs may leave portions of their setup information behind, even though you have exited from them. As a result, other programs cannot run. Rebooting the computer can confirm whether or not these programs are the cause of the problem. Other programs use specialized subroutines called drivers that can cause problems in the computer.
" $% 1 4 5 #'' ' IRQ9 SCI in ACPI mode IRQ10 PCI IRQA, B, C, D IRQ11 Available IRQ12 Reserved; generated by the keyboard controller to indicate that the output buffer of the touch pad or the external PS/2 mouse is full IRQ13 Reserved; generated by the math coprocessor IRQ14 Reserved; generated by the hard-disk drive to indicate that the drive requires the attention of the microprocessor IRQ15 Reserved; generated by CD-ROM
You can also use the Windows 98 Hardware Conflict Troubleshooter. Click Help from the Start menu, double-click Troubleshooting on the Contents tab, and then doubleclick If you have a hardware conflict. If you suspect a resource conflict using Windows NT, open the Event Viewer in the Administrative Tools (Common) folder and check for any relevant event log messages. Start the Windows NT Diagnostics from the Administrative Tools (Common) folder and check current resource assignments on the Resources tab.
9. Reinstall the media bay and PC Card that you removed in step 3. 10. Replace the battery that you removed in step 4. 11. Reconnect the computer and peripherals to an electrical outlet and turn them on. 12. If the computer is able to boot, run the Dell Diagnostics to identify computer damage. If the computer is unable to boot, see “Troubleshooting a Power Failure” found later in this section. If you cannot identify the damaged component(s), call Dell for technical assistance.
And if you find a problem you cannot solve by yourself, the diagnostic tests can provide you with important information you will need when talking to Dell's service and support personnel. % The Dell Diagnostics provides a series of menus and options from which you choose particular device groups or subtests.
ATAPI CD-ROM Drive Hard Disk Boot to LAN For instructions on using the system setup program, refer to Appendix B, “Using the System Setup Program.” 4. Save the changes and exit the system setup program. 5. Insert the Dell System Software CD into the CD-ROM drive. If your computer has a diskette drive attached, make sure that the drive does not contain a diskette. 6. Restart the computer. The Dell Diagnostics run automatically.
/ ' ' , / / . # When you select Select Devices to Test from the Diagnostics Menu, the main screen of the diagnostics appears (see Figure 3-2). The main screen lists the diagnostic test device groups, lists the devices of the selected device group, and allows you to select categories from a menu.
/ %% / ' ' , ! % $ # $ % % $ When you boot your computer from your System Software CD, the diagnostics checks your system configuration information and displays it in the Device Groups area on the main screen.
communications device, the computer recognizes the printer by its LPT1 address and identifies it as a parallel port. You can test your printer connection with the Parallel Ports tests. / / Six comprehensive, menu-driven, online Help categories provide instructions on how to use the program and explain each menu item, test group, subtest, and test and error result. To enter the Help menu, perform the following steps: 1. Highlight Select Devices to Test in the Diagnostics Menu. 2.
$ The Test Help category provides a thorough explanation of the test procedure of each presently highlighted test group subtest.
This chapter explains how to reinstall Dell device drivers and utilities on your Dell computer running the Microsoft Windows 98 Second Edition operating system or the Microsoft Windows NT operating system. You may need to use this document under the following conditions: You are reinstalling the version of the Windows operating system that came with your computer, and you need to reinstall the drivers and utilities that Dell provides.
For any operating system that uses a file system other than FAT16 or FAT32, including compressed file systems such as DriveSpace, use the following algorithm to determine the amount of disk space to reserve for an S2D partition: Size of system memory + size of video memory + 1 percent of size of system memory + 2 MB rounded up to the next cylinder Examples: 32 MB + 4 MB + .36 MB + 2 MB = 38.36 MB (approximately 1.25 percent of a 3-GB drive) 256 MB + 6 MB + 2.62 MB + 2 MB = 266.62 MB (approximately 4.
& ./ ! ( You must install Windows 98 on the hard-disk drive, as described in the following steps, before you install any device drivers: 1. Insert the Microsoft Boot Disk Windows 98 Series diskette into the diskette drive. 2. Restart the computer. 3. When the Microsoft Windows 98 Startup menu appears, insert the Microsoft Windows 98 CD into the CD-ROM or DVD-ROM drive. 4. Select Start Windows 98 Setup from CD-ROM and press .
NOTE: If a Version Conflict dialog box appears at any time during this procedure, click OK and continue with the procedure. 1. Insert your System Software CD into the CD-ROM or DVD-ROM drive. 2. Click Start, click Run, and type (where d is your CD-ROM or DVD-ROM drive letter) in the Run dialog box. 3. Click Next at the Welcome screen. 4. Read the Information screen and click Next. The system setup program checks to see if you need an operating system update before installing the drivers.
( - - , ) If you are installing a new hard-disk drive or rebuilding one and you want to be able to use suspend-to-disk (S2D) mode (called hibernate in the Microsoft Windows 98 operating system), you must create an S2D file on the hard-disk drive. This allows all system data to be stored in the S2D file whenever you activate S2D mode. # / 5 % 2 & 89 NOTE: The following procedure assumes that your hard-disk drive is already partitioned and formatted.
11. To check the size of the S2D file, at an MS-DOS prompt type $ and press . 12. If you need to delete the S2D file, at an MS-DOS prompt type $ $ and press . % +1 # 0 " # " # $ To restore the default boot sequence, perform the following steps: 1. Turn on or restart the computer. 2.
7. At the MS-DOS prompt, type , where d is the drive letter for your CD-ROM or DVD-ROM drive, and press . Your MS-DOS prompt changes from % to %, assuming that D is your drive letter. 8. Type and press . 9. Type $ $ and press . NOTE: Include a space before each forward slash.
4-8 Dell Inspiron 2000 System Reference and Troubleshooting Guide
This chapter describes the tools Dell provides to help you when you have a problem with your computer. It also tells you when and how to call Dell for technical or customer assistance. If you need assistance with a technical problem, perform the following steps: 1. Complete the troubleshooting checks in Chapter 3, “Basic Troubleshooting.” 2. Run the Dell Diagnostics as described in “Running the Dell Diagnostics” in Chapter 3. 3.
Dell provides a number of tools to assist you. These tools are described in the following subsections. NOTE: Some of the following tools are not always available in all locations outside the continental U.S. Please call your local Dell representative for information on availability. 2 2 2 ! The Internet is your most powerful tool for obtaining information about your computer and other Dell products.
Electronic Support Service mobile_support@us.dell.com apsupport@dell.com (for Asian/Pacific countries only) support.euro.dell.com (for Europe only) Electronic Quote Service sales@dell.com apmarketing@dell.com (for Asian/Pacific countries only) Electronic Information Service info@dell.com * # Dell’s automated technical support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers.
* $ # # $ You can call this automated service to check on the status of any Dell products that you have ordered. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call, refer to “Dell Contact Numbers” found later in this chapter. # # Dell’s industry-leading hardware technical-support service is available 24 hours a day, seven days a week, to answer your questions about Dell hardware.
Prepare all items being returned, whether for repair or credit, as follows: 1. Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the box. For the telephone number to call, refer to “Dell Contact Numbers” found later in this chapter. 2. Include a copy of the invoice and a letter describing the reason for the return. 3.
Diagnostics Checklist Name: ______________________________________________________________Date: ______________________ Address: ________________________________________________________Phone number: _________________ Service tag (bar code on the back of the computer): _________________________________________________ Express Service Code: ___________________________________________________________________________ Return Material Authorization Number (if provided by Dell support technician): _________________
$ When you need to contact Dell, use the telephone numbers and codes provided in Tables 5-1 and 5-2. Table 5-1 provides the various codes required to make long-distance and international calls. Table 5-2 provides local telephone numbers, area codes, and toll-free numbers, if applicable, for each department or service available in various countries around the world.
5-8 Australia (Sydney) 0011 61 2 Austria (Vienna) 900 43 1 Belgium (Brussels) 00 32 2 Brazil 0021 55 51 Brunei — 673 — Canada (North York, Ontario) 011 — Not required Chile (Santiago) — 56 2 China (Xiamen) — 86 592 Czech Republic (Prague) 00 420 2 Denmark (Horsholm) 009 45 Not required Finland (Helsinki) 990 358 9 France (Paris) (Montpellier) 00 33 (1)
Spain (Madrid) 07 34 91 Sweden (Upplands Vasby) 009 46 8 Switzerland (Geneva) 00 41 22 Taiwan 002 886 — Thailand 001 66 — U.K. (Bracknell) 010 44 1344 U.S.A. (Austin, Texas) 011 1 Not required Australia (Sydney) Customer Technical Support. .
Belgium* (Brussels) Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . 02 . . . . . . . . . . . . . . 481 92 88 Customer Care. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 02 . . . . . . . . . . . . . . 481 91 19 Home/Small Business Sales . . . . . . . . . . . . . . . . . . . . . . . . . . .toll free: 0800 16884 Corporate Sales . . . . . . . .
Chile (Santiago) Sales, Customer Support, and Technical Support. . . . . . . . . toll free: 1230-020-4823 NOTE: Customers in Chile call the U.S.A for sales, customer, and technical assistance. China (Xiamen) Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 800 858 2437 Czech Republic (Prague) Technical Support . . . . . . . .
France (Paris/Montpellier) Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . 0803 . . . . . . . . . . . . . . . .387 270 Customer Care (Paris) . . . . . . . . . . . . . . . . . . . . . . . 01 . . . . . . . . . . . . .47 62 68 92 Customer Care (Montpellier) . . . . . . . . . . . . . . . . . . 04 . . . . . . . . . . . . .
Ireland (Bray) Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-850-543-543 NOTE: Customers in Ireland call the U.K. for Home/Small Business customer assistance. Home/Small Business Customer Care (Bracknell, U.K.) . . . . . . . . . . . 0870 906 0010 Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Korea (Seoul) Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 080-200-3800 NOTE: Customers in Korea call Malaysia for customer assistance. Corporate Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 080-200-3900 Latin America Customer Technical Support (Austin, Texas, U.S.A.) . . . . .
Mexico (Colonia Granada) Automated Order-Status System (Austin, Texas, U.S.A.) . . . . . . . . . . . . . . . . . . . . . . 512 . . . . . . . . . . . . . . . 728-0685 NOTE: Customers in Mexico call the U.S.A. for access to the Automated Order-Status System and AutoTech. AutoTech (Automated technical support) (Austin, Texas, U.S.A.) . . . . . . . . . . . . . . . . . . . . .
Poland (Warsaw) Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 . . . . . . . . . . . . . . 60 61 999 Customer Care. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 . . . . . . . . . . . . . . 60 61 999 Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 . . . . . . . . . . . . . . 60 61 999 Fax . . . . . . .
Spain (Madrid) Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 902 100 130 Corporate Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 902 118 546 Home/Small Business Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . 902 118 540 TechConnect BBS . . . . . . . . . . . . . .
U.K. (Bracknell) Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0870-908-0800 Corporate Customer Care . . . . . . . . . . . . . . . . . 01344 . . . . . . . . . . . . . . . . 720206 Home/Small Business Customer Care . . . . . . . . . . . . . . . . . . . . . . . 0870-906-0010 TechConnect BBS . . . . . . . . . . . . . . . . . .
U.S.A. (Austin, Texas) Automated Order-Status System . . . . . . . . . . . . . . . . . . . . . toll free: 1-800-433-9014 AutoTech (Automated technical support) . . . . . . . . . . . . . . .toll free: 1-800-247-9362 Dell Home and Small Business Group: Customer Technical Support (Return Material Authorization Numbers) . . . . . . . . . . . . . .
5-20 Dell Inspiron 2000 System Reference and Troubleshooting Guide
The most complete specifications for your computer are available on Dell’s World Wide Web support site at http://support.dell.com. Enter your service tag sequence (or, if you have one, your Express Service Code) and click Submit. The service tag and Express Service Code are shown on the bottom of the computer.
" $% # " % ! ' " PCI controller. . . . . . . . . . . . . . . Texas Instruments PCI 1211 CardBus controller PC Card connectors . . . . . . . . . one (supports Type I and Type II cards, including zoomed video cards on computers using the Microsoft Windows 98 operating system) Cards supported . . . . . . . . . . . . 3.3 V and 5 V PC Card connector size . . . . . . . 68 pins Data width (maximum) PCMCIA . . . . . . . . . . . . . . . 16 bits CardBus . . . . . . . . . . .
" $% # " % ! ' Network interface controller RJ-11 connector Docking . . . . . . . . . . . . . . . . . . . 240-pin connector (not supported) Audio type . . . . . . . . . . . . . . . . . Sound Blaster (software emulation-capable) Audio controller . . . . . . . . . . . . . NeoMagic NMG5 + AC97 CODEC Stereo Conversion . . . . . . . . . . . 16 bit (analog-to-digital and digital-to-analog) Interfaces: Internal . . . . . . . . . . . . . . . .
" $% # " % ! ' Controls. . . . . . . . . . . . . . . . . . . brightness can be controlled through a key combination $ Key travel. . . . . . . . . . . . . . . . . . 3.0 mm + 0.5 mm/–0.2 mm (0.12 inch + 0.02 inch/– 0.0008 inch) Key spacing . . . . . . . . . . . . . . . . 19.05 mm ± 0.3 mm (0.75 inch ± 0.012 inch) ! Type. . . . . . . . . . . . . . . . . . . . . . lithium ion Dimensions: Height . . . . . . . . . . . . . . . . 12.7 mm (0.
" $% # " % ! ' Dimensions: Height. . . . . . . . . . . . . . . . . 29 mm (1.14 inches) Width . . . . . . . . . . . . . . . . . 46.3 mm (1.82 inches) Depth . . . . . . . . . . . . . . . . . 108 mm (4.25 inches) Weight (with cables) . . . . . . . . . 355 g (0.78 lb) Temperature range: Operating . . . . . . . . . . . . . . 0° to 40°C (32° to 104°F) Storage . . . . . . . . . . . . . . . . –20° to 60°C (–4° to 140°F) " Dimensions: Height. . . . .
" $% # " % ! ' % Maximum shock:1 Operating . . . . . . . . . . . . . . 152.4 cm/sec (60.0 inches/sec) (equal to a half-sine pulse width of 2 ms) Storage. . . . . . . . . . . . . . . . 203.2 cm/sec (80 inches/sec) (equal to a half-sine pulse width of 2 ms) Altitude (maximum): Operating . . . . . . . . . . . . . . –18 to 3048 m (–59 to 10,000 ft) Storage. . . . . . . . . . . . . . . .
This appendix describes the system setup program, which you can use to configure your computer as well as enable and disable your system’s password features. Your computer retains system configuration information in the nonvolatile randomaccess memory (NVRAM) maintained by your computer’s reserve battery. Each time you turn on your computer, the system compares the installed hardware with the system configuration information stored in NVRAM.
( ( % $ " # To access the system setup program, turn on the computer and press as soon as you see the Dell logo screen and before the Windows logo screen appears. The computer reboots automatically when you exit the system setup program. The Main menu of the system setup program shows how the computer is configured.
" $% , , 6 ' & System Time Resets the time on the computer’s internal clock. System Date Resets the date on the computer’s internal calendar. Diskette Drive A, Diskette Drive B Identifies the type of diskette drive being used by the computer. Diskette Drive B identifies a second diskette drive, if installed. IDE Adapter 0 Master Displays the capacity of the computer's internal hard-disk drive. This option does not have any user-selectable settings.
* . See Figure B-2 and Table B-2 for an explanation of the options and settings on the Advanced menu.
" $% #() ( , 6 ' & Plug & Play O/S Options are Yes (the default) and No. Set this option to Yes unless your computer is running a non-Microsoft operating system such as Linux. Large Disk Access Mode Options are DOS (the default) and Other. Set this option to DOS unless your computer is running a non-Microsoft operating system such as Linux.
&' ( See Figure B-3 and Table B-3 for an explanation of the options and settings on the I/O Device Configuration submenu.
" $% 176 / ) ! $ 6 ' & Parallel port When the option is Enabled, the Mode is Bi-directional, the Base I/O address is 378h IRQ 7. When the option is set to Disabled, the port is disabled and you can use its assigned LPT resources for another device. If you change the parallel port address or DMA channel, be careful not to create a conflict with the address or DMA channel of the infrared port.
# . See Figure B-4 and Table B-4 for an explanation of the options and settings for the Security menu.
" $% ! * , 6 ' & Set User Password Press to set up a new user password, and then follow the instructions on your screen. This password restricts access to the computer. Set Supervisor Password Press to set up a new supervisor password, and then follow the instructions on your screen. This password can replace the user password.
, & . See Figure B-5 and Table B-5 for an explanation of the options and settings for the Power menu. NOTE: The power management settings of the Windows 98 operating system take precedence over the settings described here. For more information, see “Using Windows 98 to Conserve Battery Power” in the system Help.
" $% - 8 , 6 ' & Power Switch Mode Specifies whether the power button operates in On/Off or Suspend/Resume mode. When the option is set to On/Off, the power button turns the computer on and off. When the option is set to Suspend/Resume, the power button suspends or resumes the computer. PM Control Enables or disables all power management features for the battery only or for both the battery and the AC power adapter.
" $% - 8 , 6 ' & Auto Suspend Timeout Lets you determine how long the computer remains idle (no I/O activity) before activating suspend-to-disk mode. Settings are Off, 30 Minutes, 20 Minutes, 10 Minutes, 5 Minutes, 2 Minutes, 1 Minute. To increase battery operating time, set this option to a lower number of minutes.To use this option, you must set Power Management to Customized.
" $% - 8 , 6 ' & Resume Time Resume Time appears on the screen only when Resume On Time is set to On. Lets you specify a time when the computer resumes from standby mode to normal operation. To use this option, you must set Suspend Mode to Save to RAM. Auto Dim Extends battery life by setting the computer to automatically decrease the brightness of the display when running on battery power. Options are Enabled (the default) and Disabled.
" $% . , 6 ' & Removable Devices The computer attempts to boot first from a bootable diskette or SuperDisk. If it does not detect one of these removable media disks, the computer tries to boot from the hard-disk drive. If a disk is in its drive, but the disk does not have the required boot files, an error message appears. Hard Disk The computer boots only from the hard-disk drive.
-+ . To exit the system setup program from the Exit menu, press the up- or down-arrow key to highlight a menu option, and then press . See Figure B-7 and Table B-7 for an explanation of the options and setting for the Exit menu.
" $% 0 + , 6 ' & Load Setup Defaults Discards any changes you have made and reverts all options to their defaults, but does not exit the system setup program. Load Last Saved Values Discards the settings you have made and restores the settings you previously saved. Press when prompted to continue. Save Changes Saves settings without exiting the system setup program.
Your application programs, operating system, and the computer itself can identify problems and alert you to them. When this occurs, a message may appear on the computer's display or on an external monitor (if one is attached). This appendix documents the system messages generated by the system basic input/output system (BIOS). For other messages, refer to the documentation for your application program or operating system.
" $% !*' , '' ' ' &'+& A connector may be loose or the diskette may be faulty. If the diskette-drive access indicator lights up when you access a file on the diskette, but you still get this error message, try a different diskette. If the message reappears, shut down the computer, remove the drive from the external media bay, and then reinsert it. Turn the computer back on, and check for the error message.
" $% !*' , '' ' ' &'4& 5 ! ! The computer has attempted to boot three times unsuccessfully and will now attempt to boot using the default BIOS settings. If the computer completes the boot routine, enter the system setup program and reset any default settings you had previously customized for your computer.
C-4 Dell Inspiron 2000 System Reference and Troubleshooting Guide
! " Electromagnetic Interference (EMI) is any signal or emission, radiated in free space or conducted along power or signal leads, that endangers the functioning of a radio navigation or other safety service or seriously degrades, obstructs, or repeatedly interrupts a licensed radio communications service.
Information Technology Equipment (ITE), including peripherals, expansion cards, printers, input/output (I/O) devices, monitors, and so on, that are integrated into or connected to the system should match the electromagnetic environment classification of the computer system.
* This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instruction manual, may cause harmful interference with radio communications.
ringing in response to an incoming call. In most areas, the sum of all the RENs on your telephone line should be less than five to ensure proper service from the telephone company. To be certain of the number of devices that you may connect to a line, as determined by the total RENs, contact your local telephone company. The registration jack Universal Service Order Code (USOC) used by this equipment is RJ-11C. An FCC compliant telephone cord and modular plug is provided with this equipment.
located on one of these labels. Note that Industry Canada regulations provide that changes or modifications not expressly approved by Dell Computer Corporation could void your authority to operate this equipment. This Class B (or Class A, if so indicated on the registration label) digital apparatus meets the requirements of the Canadian Interference-Causing Equipment Regulations.
The following information is provided in compliance with IC regulations: Dell Computer Corporation Warranty and Repair Service Center One Dell Way Round Rock, TX 78682 USA 512-338-4400 $ 0 ) 2 Marking by the symbol indicates compliance of this Dell system to the EMC Directive and the Low Voltage Directive of the European Union.
ITE, including peripherals, expansion cards, printers, input/output (I/O) devices, monitors, and so on, integrated into or connected to the system, should match the electromagnetic environment classification (Class A or B) of the computer system. To determine which classification applies to your computer system, examine the regulatory labels/markings (see Figures D-1 and D-2) located on the bottom or back panel of your computer.
#! $ 0( 5 ! 2 To determine which classification (Class A or B) applies to your computer system (or other Dell digital device), examine the South Korean Ministry of Communications (MOC) registration labels located on your computer (or other Dell digital device). The MOC label may be located separately from the other regulatory marking applied to your product.
/ ,6 % '' % * , $!# 0# + ! 2 The following information is provided on the device(s) described in this document in compliance with the requirements of the official Mexican standards (NOM): Exporter: Dell Computer Corporation One Dell Way Round Rock, TX 78682 Importer: Dell Computer de México, S.A. de C.V. Rio Lerma No. 302 - 4° Piso Col. Cuauhtemoc 16500 México, D.F. Ship to: Dell Computer de México, S.A. de C.V.
6 $!# 07 #8+ 2 La información siguiente se proporciona en el dispositivo o en los dispositivos descritos en este documento, en cumplimiento con los requisitos de la Norma Oficial Mexicana (NOM): Exportador: Dell Computer Corporation One Dell Way Round Rock, TX 78682 Importador: Dell Computer de México, S.A. de C.V. Rio Lerma No. 302 - 4° Piso Col. Cuauhtemoc 16500 México, D.F. Embarcar a: Dell Computer de México, S.A. de C.V. al Cuidado de Kuehne & Nagel de México S.
# $ % ! % & '((( ) * -" 0)1(1 ! 2 Dell Computer Corporation (“Dell”) manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industrystandard practices. Dell warrants that the hardware products it manufactures will be free from defects in materials and workmanship.
Authorization Number. You must ship the products back to Dell in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. Dell will ship the repaired or replacement products to you freight prepaid if you use an address in the continental U.S., where applicable. Shipments to other locations will be made freight collect.
SOME STATES (OR JURISDICTIONS) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE PRECEDING LIMITATION MAY NOT APPLY TO YOU. DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE.
portable computers are covered only during the initial one-year period of this limited warranty. / 3 During the one-year period beginning on the invoice date, Dell will repair or replace products covered under this limited warranty that are returned to Dell’s facility. To request warranty service, you must call Dell’s Customer Technical Support within the warranty period.
( , DELL MAKES NO EXPRESS WARRANTIES OR CONDITIONS BEYOND THOSE STATED IN THIS LIMITED WARRANTY STATEMENT. DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR CONDITIONS, SO THIS LIMITATION MAY NOT APPLY TO YOU.
To return products, you must call Dell Customer Service to receive a Credit Return Authorization Number. Refer to the chapter titled “Getting Help” in your system's troubleshooting documentation or, for some systems, the section titled “Contacting Dell” in your system's online guide to find the appropriate telephone number for obtaining customer assistance.
, , For Dell-branded hardware products shipped prior to January 1, 1997, that have an upgradable basic input/output system (BIOS), Dell makes available a BIOS upgrade. Although these products may not have been tested under the YMARK2000 test, Dell believes that the hardware would pass the YMARK2000 test, provided the appropriate BIOS upgrade is properly loaded.
E-8 Dell Inspiron 2000 System Reference and Troubleshooting Guide
+ AC adapter connector, 1-4 using, 2-1 assistance technical, 5-1 telephone numbers, 5-7 warranty repair or credit, 5-5 connectors AC adapter, 1-4 external media bay, 1-4 modem, 1-4 NIC, 1-4 parallel port, 1-4 PS/2, 1-4 USB, 1-4 video, 1-4 AutoTech service, 5-3 * battery, 1-3, 2-2 charge guage, 2-3 battery charge guage, 1-5 boot routine, 3-2 indications, 3-5 calling Dell, 5-7 cautions, x CD-ROM drive installing in the external media bay, 2-5 troubleshooting, 3-4 computer technical specifications
drives troubleshooting, 3-4 dropped or damaged computer, 3-12 if your computer gets wet, 3-11 DVD-ROM drive installing in the external media bay, 2-5 troubleshooting, 3-4 indicator light, 1-3 Internet help tools, 5-2 IRQ Conflicts, 3-10 IRQ line assignment, 3-9 electrostatic discharge.
parallel port connector, 1-4 power button, 1-3 problems diagnosing, 3-1 with your order, 5-4 product information, 5-4 regulatory notices, D-2 return policy, E-5 returns, 5-5 system features back view, 1-4 bottom view, 1-5 front view, 1-3 hardware, 1-1 options and upgrades, 1-7 software, 1-5 system setup messages, B-1 system setup program about, B-1 accessing, B-2 Advanced menu, B-4 Boot menu, B-13 Exit menu, B-15 Main menu, B-2 Power menu, B-10 Security menu, B-8 System Software CD installing drivers
TSR programs about, 3-7 typographical conventions, xi warnings, x warranty information, x, E-1, E-3 ) upgrade options, 1-7 user’s documentation, x warranty repair or credit, 5-5 water damage, 3-11 Windows 98 resolving software and hardware incompatibilities, 3-10 World Wide Web help tools, 5-2 4 Dell Inspiron 2000 System Reference and Troubleshooting Guide
