Inspiron 13 7000 2-in-1 Service Manual Computer Model: Inspiron 13-7375 Regulatory Model: P69G Regulatory Type: P69G002
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Before working inside your computer........................... 10 Before you begin .....................................................................................10 Safety instructions...................................................................................10 Recommended tools................................................................................. 11 Screw list.................................................................................................
Replacing the solid-state drive..................................... 24 Procedure................................................................................................24 Post-requisites........................................................................................ 25 Removing the memory modules................................... 26 Prerequisites............................................................................................26 Procedure.........................................
Replacing the speakers.................................................41 Procedure................................................................................................ 41 Post-requisites......................................................................................... 41 Removing the fan.........................................................42 Prerequisites............................................................................................42 Procedure...........................
Replacing the power and volume-buttons board.......... 53 Procedure............................................................................................... 53 Post-requisites........................................................................................ 53 Removing the status-light board.................................. 54 Prerequisites........................................................................................... 54 Procedure....................................................
Replacing the display assembly....................................68 Procedure............................................................................................... 68 Post-requisites........................................................................................ 68 Removing the system board.........................................69 Prerequisites........................................................................................... 69 Procedure.........................................
Replacing the display panel..........................................89 Procedure............................................................................................... 89 Post-requisites........................................................................................ 89 Removing the display back-cover and antenna assembly......................................................................90 Prerequisites......................................................................................
Downloading drivers.................................................... 99 Downloading the audio driver.................................................................. 99 Downloading the graphics driver............................................................100 Downloading the USB driver..................................................................100 Downloading the chipset driver.............................................................. 101 Downloading the network driver.....................
Before working inside your computer NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Before you begin 1 Save and close all open files and exit all open applications. 2 Shut down your computer. Click Start → Power → Shut down. NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down instructions. 3 Disconnect your computer and all attached devices from their electrical outlets.
CAUTION: To avoid damaging the components and cards, handle them by their edges, and avoid touching pins and contacts. CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/ regulatory_compliance.
Screw list The following table provides the list of screws that are used for securing different components to the computer. Table 1. Screw list Component Secured to Screw type Quantity Base cover Palm-rest assembly M2.
Component Secured to Screw type Quantity System board bracket System board and palm-rest assembly M2.5x5 2 System board Palm-rest assembly M2x2 Big Head 3 Keyboard shield Palm-rest assembly M2x2 Big Head 14 Keyboard Palm-rest assembly M1.2xL1.4 14 Sensor board Display panel M2.5x2.
After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. 1 Replace all screws and ensure that no stray screws remain inside your computer. 2 Connect any external devices, peripherals, or cables you removed before working on your computer. 3 Replace any media cards, discs, or any other parts that you removed before working on your computer. 4 Connect your computer and all attached devices to their electrical outlets.
Removing the base cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Close the display and turn the computer over.
2 Remove the nine screws (M2.5x7) that secure the base cover to the palm-rest assembly. Figure 1.
3 Using a plastic scribe, release the tabs that secure the base cover to the palmrest assembly and remove the base cover off the palm-rest assembly. Figure 2.
Replacing the base cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Align the base cover with the palm-rest assembly and snap it into place.
Removing the battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Procedure 1 Disconnect the battery cable from the system board.
3 Lift the battery off the palm-rest assembly. Figure 3. Removing the battery 4 20 1 system board 2 battery cable 3 screws (4) 4 palm-rest assembly 5 battery Press and hold the power button for five seconds to ground the system board.
Replacing the battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Align the screw holes on the battery with the screw holes on the palm-rest assembly.
Removing the solid-state drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.
2 Slide and remove the solid-state drive off the system board. Figure 4.
Replacing the solid-state drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.
2 Press the other end of the solid-state drive and replace the screw (M2x3) that secures the solid-state drive to the palm-rest assembly. Figure 5. Replacing solid-state drive 1 screw 2 solid-state drive 3 solid-state drive slot 4 system board 5 palm-rest assembly Post-requisites 1 Replace the battery. 2 Replace the base cover.
Removing the memory modules WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery.
Procedure 1 Lift the Mylar to access the memory module. Figure 6. Removing the Mylar 1 2 memory module 2 Mylar Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops up.
3 Remove the memory module from the memory-module slot. Figure 7.
Replacing the memory modules WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Lift the Mylar to access the memory-module slot.
3 Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. Figure 8.
Post-requisites 1 Replace the battery. 2 Replace the base cover.
Removing the coin-cell battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default.
2 Peel the coin-cell battery off the palm-rest assembly. Figure 9.
Replacing the coin-cell battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Adhere the coin-cell battery to the palm-rest assembly.
Removing the wireless card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery.
3 Slide and remove the wireless card from the wireless-card slot. Figure 10.
Replacing the wireless card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure CAUTION: To avoid damage to the wireless card, do not place any cables under it.
5 Replace the screw (M2x3) that secures the wireless card bracket to the wireless card. Figure 11. Replacing the wireless card 1 tab 2 notch 3 wireless-card slot 4 wireless card 5 antenna cables (2) 6 wireless card bracket 7 screw Post-requisites 1 Replace the battery. 2 Replace the base cover.
Removing the speakers WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery.
5 Remove the speakers from the alignment posts and lift the speakers off the palm-rest assembly. Figure 12.
Replacing the speakers WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure NOTE: The rubber grommets may get pushed out while replacing the speaker.
Removing the fan WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery.
3 Move the antenna cables out of the way and lift the fan off the palm-rest assembly. Figure 13.
Replacing the fan WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure CAUTION: To avoid damage to the fan, do not place any cables under it.
Removing the heat sink WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: The heat sink may become hot during normal operation.
2 Lift the heat sink off the system board. Figure 14.
Replacing the heat sink WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.
Removing the power-adapter port WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery.
3 Lift the power-adapter port off the palm-rest assembly. Figure 15.
Replacing the power-adapter port WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Place the power-adapter port into the slot on the palm-rest assembly.
Removing the power and volumebuttons board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery.
5 Lift the power and volume-buttons board off the palm-rest assembly. Figure 16.
Replacing the power and volumebuttons board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Removing the status-light board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery.
3 Lift the status-light board off the palm-rest assembly. Figure 17.
Replacing the status-light board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Align and place the status-light board in the slot on the palm-rest assembly.
Removing the touchpad WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery. 3 Remove the status-light board.
2 Peel off the pieces of tape that secure the touch-pad to the palm-rest assembly. Figure 18. Disconnecting touch-pad cable 3 58 1 latch 3 tape (2) 2 touch-pad cable Remove the screws that secure the touchpad to the palm-rest assembly.
4 Slide and lift the touchpad off the palm-rest assembly. Figure 19.
Replacing the touchpad WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Place the touchpad on the palm-rest assembly.
Removing the I/O board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery. 3 Remove the wireless card.
7 Lift the I/O board off the palm-rest assembly. Figure 20.
Replacing the I/O board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Place the I/O board on the palm-rest assembly.
Removing the display assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery. 3 Remove the wireless card.
2 Open the latches to disconnect the display cable and the touch-screen boardcable from the system board. Figure 21. Disconnecting the cables 3 1 antenna cables (2) 2 display cable 3 touch-screen board-cable 4 latch 5 tape (2) Turn the computer over and open the display as far as possible. CAUTION: Place the computer on a soft and clean surface to avoid scratching the display. 4 Place the computer face down on a flat surface.
5 Remove the four screws (M2.5x2.5 Big Head) that secure the display assembly to the palm-rest assembly. Figure 22.
6 Lift the display assembly off the palm-rest assembly. Figure 23.
Replacing the display assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure CAUTION: Place the computer on a soft and clean surface to avoid scratching the display.
Removing the system board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board.
2 Peel off the tape that secures the I/O-board cable to the system board. Figure 24. Disconnecting the cables 3 1 I/O-board cable 2 display cable 3 tape (3) 4 touch-screen cable 5 system board Open the latches to disconnect the display cable and the touch-screen boardcable from the system board. 4 Open the latch to disconnect the I/O-board cable from the system board. 5 Disconnect the power-adapter cable and the speaker cable from the system board.
6 Open the latch and disconnect the status-light board cable, keyboard cable, keyboard backlit cable, and touch-pad cable from the system board. Figure 25. Disconnecting system board cables 7 1 display cable 2 touch-screen cable 3 tape (2) 4 power-adapter port-cable 5 speaker cable 6 latch 7 status-light board cable 8 keyboard cable 9 keyboard backlit cable 10 touch-pad cable 11 I/O-board cable 12 tape Remove the two screws (M2.
8 Lift the system-board bracket off the palm-rest assembly. Figure 26. Removing the system-board bracket 9 72 1 screws (2) 2 system-board bracket 3 system board 4 palm-rest assembly Remove the three screws (M2x2 Big Head) that secure the system board to the palm-rest assembly.
10 Lift the system board off the palm-rest assembly. Figure 27.
Replacing the system board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board.
10 Adhere the pieces of tapes that secure the display cable and touch-screen board-cable to the system board. Post-requisites 1 Replace the solid-state drive. 2 Replace the heat sink 3 Replace the fan. 4 Replace the memory modules. 5 Replace the battery. 6 Replace the base cover. Entering the Service Tag in the BIOS setup program 1 Turn on or restart your computer. 2 Press F2 when the Dell logo is displayed to enter the BIOS setup program.
Removing the keyboard WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery. 3 Remove the memory modules.
Procedure 1 Lift the speaker off the palm-rest assembly. Figure 28. Lift the speaker cable 1 speaker cable 2 speaker 2 Remove the 14 screws (M2x2 Big Head) that secure the keyboard shield to the palm-rest assembly. 3 Peel the tape that secures the keyboard shield to the palm-rest assembly.
4 Lift the keyboard shield off the keyboard. Figure 29. Removing the keyboard shield 1 5 78 keyboard shield 2 screws (14) Remove the 14 screws (M1.2xL1.4) that secure the keyboard to the palm-rest assembly.
6 Lift the keyboard, along with the cables, off the palm-rest assembly. Figure 30.
Replacing the keyboard WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Place the keyboard on the palm-rest assembly.
11 Replace the base cover.
Removing the palm-rest assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery. 3 Remove the memory modules.
Procedure After performing the steps in prerequisites we are left with the palm rest. Figure 31.
Replacing the palm-rest assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the palm-rest and keyboard assembly on a flat surface with the keyboard facing down.
17 Replace the base cover.
Removing the display panel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery. 3 Remove the display assembly.
2 Using a plastic scribe, pry the display-panel assembly off the display back-cover and antenna assembly. Figure 32. Removing the display panel 3 1 plastic scribe 2 display back-cover 3 routing guides 4 display cable 5 hinge covers 6 display-panel assembly Turn over the display-panel assembly.
4 Remove the camera. After performing the above steps, we are left with the display panel. Figure 33.
Replacing the display panel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Place the display panel on a flat surface. 2 Replace the camera.
Removing the display back-cover and antenna assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery.
Figure 34.
Replacing the display back-cover and antenna assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the display back-cover and antenna assembly on a flat surface.
Removing the camera WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery. 3 Remove the display assembly.
2 Turn the camera over and peel off the tape to disconnect the camera cable from the camera module. Figure 35.
Replacing the camera WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Connect the camera cable to the camera module.
Removing the display cable WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery. 3 Remove the display assembly.
5 Lift the display cable off the display panel. Figure 36.
Replacing the display cable WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Route the display cable through the routing guides on the display panel.
Downloading drivers Downloading the audio driver 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your computer model. 4 Click Drivers & downloads. 5 Click the Detect Drivers button. 6 Review and agree to the Terms and Conditions to use SupportAssist, then click Continue.
Downloading the graphics driver 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your computer model. 4 Click Drivers & downloads. 5 Click the Detect Drivers button. 6 Review and agree to the Terms and Conditions to use SupportAssist, then click Continue. 7 If necessary, your computer starts to download and install SupportAssist.
3 Enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your computer model. 4 Click Drivers & downloads. 5 Click the Detect Drivers button. 6 Review and agree to the Terms and Conditions to use SupportAssist, then click Continue. 7 If necessary, your computer starts to download and install SupportAssist. NOTE: Review on-screen instructions for browser-specific instructions.
5 Click the Detect Drivers button. 6 Review and agree to the Terms and Conditions to use SupportAssist, then click Continue. 7 If necessary, your computer starts to download and install SupportAssist. NOTE: Review on-screen instructions for browser-specific instructions. 8 Click View Drivers for My System. 9 Click Download and Install to download and install all driver updates detected for your computer. 10 Select a location to save the files.
7 If necessary, your computer starts to download and install SupportAssist. NOTE: Review on-screen instructions for browser-specific instructions. 8 Click View Drivers for My System. 9 Click Download and Install to download and install all driver updates detected for your computer. 10 Select a location to save the files. 11 If prompted, approve requests from User Account Control to make changes on the system. 12 The application installs all drivers and updates identified.
System setup NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. Boot Sequence Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive).
Keys Navigation Up arrow Moves to the previous field. Down arrow Moves to the next field. Enter Selects a value in the selected field (if applicable) or follow the link in the field. Spacebar Expands or collapses a drop‐down list, if applicable. Tab Moves to the next focus area. NOTE: For the standard graphics browser only. Esc Moves to the previous page until you view the main screen.
Table 3. System setup options—Main menu Main System Time Displays the current time in hh:mm:ss format. System Date Displays the current date in mm/dd/ yyyy format. BIOS Version Displays the BIOS version. Product Name Displays the model number of your computer. Service Tag Displays the service tag of your computer. Asset Tag Displays the asset tag of your computer. CPU Type Displays the processor type. CPU Speed Displays the processor speed.
Table 4. System setup options—Advanced menu Advanced PowerNow! Enable Enables or disables the SpeedStep(tm) mode of the processor. Default: Enabled Virtualization Allows you to enable or disable the Virtualization technology. Default: Enabled USB Emulation Allows you to enable or disable the USB emulation feature. This feature defines how the BIOS, in the absence of a USBaware operating system, handles USB devices. USB emulation is always enabled during POST.
Advanced you use AC adapters that are not supported by your computer. Default: Enabled Function Key Behavior Allows you to set function key or multimedia key as the default function key behavior. Default: Multimedia key Keyboard Illumination Allows you to set the keyboard illumination. Keyboard Backlight with AC Allows you to set the time for keyboard backlight. Battery Health Displays the battery health.
Advanced Console and for the Dell OS Recovery tool. Default: 2 SupportAssist OS Recovery Enable or disable the boot flow for the SupportAssist OS Recovery tool in the even of certain system errors. Default: Disabled Table 5. System setup options—Security menu Security Admin Password Displays if the administrator password is clear or set. Default: Not set System Password Displays if the system password is clear or set. Default: Not set HDD1 Password Displays if the HDD1 password is clear or set.
Security Computrace Enable or disable the BIOS module interface of the optional Computrace Service from Absolute Software. Firmware TPM Enable or disable the firmware TPM. Default: Enabled. PPI Bypass for Clear Command Enable or disable PPI Bypass. Default: Disabled UEFI Firmware Capsule Updates Enable or disable BIOS updates through UEFI capsule update packages. Default: Enabled. Table 6. System setup options—Boot menu Boot Fast Boot Enable or disable the fast boot option. Default: Enabled.
Exit Exit Discarding Changes Allows you to exit without saving changes. Load Optimal Defaults Allows you to load default values. Discard Changes Allows you to discard the changes.
Troubleshooting Flashing the BIOS You may need to flash (update) the BIOS when an update is available or when you replace the system board. Follow these steps to flash the BIOS: 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click Drivers & downloads → Find it myself.
• Run thorough tests to introduce additional test options to provide extra information about the failed device(s) • View status messages that inform you if tests are completed successfully • View error messages that inform you of problems encountered during testing NOTE: Some tests for specific devices require user interaction. Always ensure that you are present at the computer terminal when the diagnostic tests are performed. For more information, see Dell EPSA Diagnostic 3.0.
Off • Power adapter is connected and the battery is fully charged. • Computer is running on battery and the battery has more than 5 percent charge. • Computer is in sleep state, hibernation, or turned off. The power and battery-status light blinks amber along with beep codes indicating failures. For example, the power and battery-status light blinks amber two times followed by a pause, and then blinks white three times followed by a pause.
Caps Lock status light: Indicates whether Caps Lock is enabled or disabled. • Solid white – Caps Lock enabled. • Off – Caps Lock disabled. Flea power release Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has been removed. The following procedure list the steps to conduct a flea power release for the computer. 1 Shut down the computer. 2 Remove the base cover. 3 Follow step 1 in “Removing the battery”.
Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 9. Self-help resources Information about Dell products and services www.dell.com Dell Help & Support app Tips Contact Support In Windows search, type Contact Support, and press Enter. Online help for operating system www.dell.com/support/windows www.dell.
• • • • • Setting up and using your product Data backup Troubleshooting and diagnostics Factory and system restore BIOS information To locate the Me and My Dell relevant to your product, identify your product through one of the following: • • • Select Detect Product. Locate your product through the drop-down menu under View Products. Enter the Service Tag number or Product ID in the search bar. Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.
