Users Guide

SupportAssist Integration in iDRAC
SupportAssist allows you to create SupportAssist collections and utilize other SupportAssist features to monitor your system
and datacenter. iDRAC provides an application interfaces for gathering platform information that enables support services to
resolve platform and system problems. iDRAC helps you to generate a SupportAssist collection of the server and then export
the collection to a location on the management station (local) or to a shared network location such as Common Internet File
System (CIFS) or Network File Share (NFS). The collection is generated in the standard ZIP format. You can send this collection
to technical support for troubleshooting or inventory collection.
Topics:
• SupportAssist Registration
• Installing Service Module
• Server OS Proxy Information
• SupportAssist
• Service Request Portal
• Collection Log
• Generating SupportAssist Collection
• Settings
• Collection Settings
• Set Default for Collections
• Contact Information
SupportAssist Registration
To take advantage of the automated, proactive, and predictive features of SupportAssist, you must register your system with
SupportAssist.
You can generate and save a collection locally or to a network, and also send to Dell EMC without registration.
Contact and shipping information
To complete the registration, you must provide the contact and shipping information.
Primary contact information
Enter First Name*, Last Name*, Phone Number*, Alternate Number, Email Address*, Service Address option (allows you to add
physical address, where the device will be serviced or where replacement parts should be shipped), Company Name*, Address
Line 1*, Address Line 2, City*, State*, Zip (or Postal) Code* and Country*. Check if the details are displayed correctly and
make changes if you want to edit any of the fields.
*indicates that the fields are mandatory.
Secondary contact information
Enter First Name, Last name, Phone Number, Alternate Number, Email Address and check if the details are displayed correctly
and make changes if you want to edit any of the fields.
NOTE: You can remove the secondary contact information at any point of time.
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