Users Guide

3. On the Select Components page, select the features and components to delete from Server Features and Storage
Components.
NOTE: Storage disk erase may take a longer time depending on the disk size and speed.
4. Click Next.
A summary of the features and components selected for deletion is displayed.
5. Read the information about the Summary page and click Finish.
6. The host server turns off when the operation is completed, iDRAC will reset.
When the iDRAC is backed up, you must manually turn on the host server. If you select BIOS component for System Erase, a
flag is set to reset the BIOS to default during POST and the server turns off again.
Hardware diagnostics
It is recommended that you run diagnostics using the Hardware Diagnostics utility, as part of a regular maintenance plan to
validate whether or not the system and the attached hardware are functioning properly. As the diagnostics utility has a physical
(as opposed to logical) view of the attached hardware, it can identify hardware problems that the operating system and other
online tools cannot identify. You can use the hardware diagnostics utility to validate the memory, I/O devices, CPU, physical disk
drives, and other peripherals.
Performing hardware diagnostics
To perform hardware diagnostics:
1. Start Lifecycle Controller. For more information, see https://www.dell.com/support
2. In the left pane of Lifecycle Controller, click Hardware Diagnostics.
3. In the right pane, click Run Hardware Diagnostics.
The diagnostics utility is launched.
4. Follow the instructions on the screen.
When the tests are complete, results of the diagnostics tests are displayed on the screen. To resolve the problems reported
in the test results, search dell.com/support.
NOTE:
To close the Hardware Diagnostics page, restart the system, and press <F10> during POST to start Lifecycle
Controller.
SupportAssist Collection
If you have to work with Dell technical support on an issue with a server but the security policies restrict direct Internet
connection, you can provide technical support with necessary data to facilitate successful troubleshooting of the problem
without having to install any software or download tools from Dell and without having access to the Internet from the server
operating system or Lifecycle Controller. You can send the report from an alternate system and make sure that the data
collected from your server is not viewable by unauthorized individuals while sending it to technical support.
You can generate a health report of the server and using Lifecycle Controller, you can export the report to a location on the
management station (local) or to a shared network location such as Common Internet File System (CIFS) or Network File Share
(NFS). You can then share this report directly with technical support.
Lifecycle Controller allows you to collect data from the following options:
● Hardware
● RAID controller logs
● Operating System and Application Data
NOTE:
Operating System and Application Datais enabled only if this data is already collected and cached using the
OS collector tool on iDRAC. Lifecycle Controller displays this option along with the time stamp of data collection. You
can select this option to retrieve the cached data available on the server. For more information on collecting Operating
System and Application Data using the OS collector tool in iDRAC, see the
iDRAC User's Guide available at https://www.dell.com/idracmanuals
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