Users Guide

virtual media device, do not attach or detach one or more virtual media or vFlash devices. It is recommended that you connect all the
required USB devices first before using them.
What does the USB Reset do?
It resets the remote and local USB devices connected to the server.
How to maximize Virtual Media performance?
To maximize Virtual Media performance, launch the Virtual Media with the Virtual Console disabled or do one of the following:
• Change the performance slider to Maximum Speed.
• Disable encryption for both Virtual Media and Virtual Console.
NOTE: In this case, the data transfer between managed server and iDRAC for Virtual Media and Virtual Console will
not be secured.
• If you are using any Windows server operating systems, stop the Windows service named Windows Event Collector. To do this, go to
Start > Administrative Tools > Services. Right-click Windows Event Collector and click Stop.
While viewing the contents of a floppy drive or USB key, a connection failure message is displayed if the same drive is
attached through the virtual media?
Simultaneous access to virtual floppy drives is not allowed. Close the application used to view the drive contents before attempting to
virtualize the drive.
What file system types are supported on the Virtual Floppy Drive?
The virtual floppy drive supports FAT16 or FAT32 file systems.
Why is an error message displayed when trying to connect a DVD/USB through virtual media even though the virtual media
is currently not in use?
The error message is displayed if Remote File Share (RFS) feature is also in use. At a time, you can use RFS or Virtual Media and not both.
Launching virtual media with HTML5 fails when browser is set to use only TLS 1.0.
Ensure that the browser is set to use TLS 1.1 or higher.
Virtual Media inaccessible even though iDRAC shows Virtual Media Connection Status as Connected .
If you try to access Virtual Media using ActiveX or Java plug-in while Attach Mode is set to Detach in iDRAC, then the connection status
may show as
Connected. Change the Attach Mode to either Auto-attach or Attach to access the Virtual Media.
vFlash SD card
When is the vFlash SD card locked?
The vFlash SD card is locked when an operation is in-progress. For example, during an initialize operation.
SNMP authentication
Why is the message 'Remote Access: SNMP Authentication Failure' displayed?
As part of discovery, IT Assistant attempts to verify the get and set community names of the device. In IT Assistant, you have the get
community name = public and the set community name = private. By default, the SNMP agent community name for iDRAC agent is public.
When IT Assistant sends out a set request, the iDRAC agent generates the SNMP authentication error because it accepts requests only
from community = public.
To prevent SNMP authentication errors from being generated, you must enter community names that are accepted by the agent. Since
the iDRAC only allows one community name, you must use the same get and set community name for IT Assistant discovery setup.
Storage devices
Information for all the storage devices connected to the system are not displayed and OpenManage Storage Management
displays more storage devices that iDRAC. Why?
iDRAC displays information for only the Comprehensive Embedded Management (CEM) supported devices.
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Frequently asked questions