Users Guide

You can enable and schedule Automatic Collection options to avoid any manual intervention and keep a periodical check of the system.
By default, when an event is triggered and support case is opened, SupportAssist is configured to automatically collect the system logs
from the device that generated the alert and upload it to Dell. You can enable or disable Automatic Collection based on events. You can
schedule the Automatic collections based on your suitable requirements. The available options are, weekly, monthly, quarterly or never.
You can also configure the date and time for the scheduled periodic events. You have the option to enable or disable
ProSupport Plus
Recommendation Report while configuring the Automatic Collections.
Set Default for Collections
You can set a default network location to save all future collections. In case, you have not selected a default network location, in future
you will not be able to view your collections. Enter the type of Protocol (CIFS/NFS) that you want to opt for, corresponding IP Address,
Share Name, Domain Name, User Name and Password before you Test Network Connection.
Contact Information
This page shows the contact information details that were added during the registration of SupportAssist, and allows you to update them.
SupportAssist Integration in iDRAC 289