Users Guide

After the data is generated, you can view the data which contains multiple XML files and log files.
Each time the data collection is performed, an event is recorded in the Lifecycle Controller log. The event includes information such as the
user who initiated the report, interface used, and the date and time of export.
On Windows, If WMI is disabled, OS Collector collection stops with an error message.
Check the appropriate privilege levels and make sure there is no firewall or security settings that may prevent from collecting the registry
or software data.
Before generating the health report, make sure:
• Lifecycle Controller is enabled.
• Collect System Inventory On Reboot (CSIOR) is enabled.
• You have Login and Server Control privileges.
Generating SupportAssist Collection manually using iDRAC
web interface
To generate the SupportAssist collection manually:
1. In the iDRAC Web interface, go to Maintenance > SupportAssist.
2. If the server is not registered for SupportAssist, SupportAssist Registration Wizard is displayed. Click Cancel > Cancel Registration.
3. Click Start a Collection.
4. Select the data sets to be included in the Collection.
5. You can opt to filter the collection for PII.
6. Select the destination where Collection needs to be saved.
a. If the server is connected to the internet and the Send Now option is enabled, then selecting this option transmits the Collection
log to Dell EMC SupportAssist.
b. Save locally option allows you to save the generated Collection in the local system.
c. Save to Network option saves the generated Collection to user defined CIFS or NFS share location.
NOTE:
If Save to Network is selected, and no default location is available, the provided network details will be
saved as default location for future collections. If default location already exist, then the collection will use the
details specified once only.
If Save to Network option is selected, the user provided network details is saved as defaults (if no prior network share location have
been saved) for any future collections.
7. Click Collect to proceed with Collection generation.
8. If prompted, accept the End User Level Agreement (EULA) to continue.
OS and Application Data option is grayed out and not selectable if:
• iSM is not installed or running in Host OS, or
• OS Collector has been removed from iDRAC, or
• OS-BMC pass through is disabled in iDRAC, or
• cached OS Application data is not available in iDRAC from a previous collection
Settings
This page allows you to configure the collection log settings, and if registered, you can update the contact details, enable or disable email
notifications, and change the language settings.
Collection Settings
You can save the collections to a preferred network location. Use Set Archive Directory to set the network location. You can save the
collections to a preferred network location. Use Set Archive Directory to set the network location. Enter the type of Protocol (CIFS/NFS)
that you want to opt for, corresponding IP Address, Share Name, Domain Name, User Name and Password before you Test Network
Connection. The Test Network Connection button will confirm a connection to the destination share.
If registered, you can opt to include Identification information while sending the data to Dell in the Collection Settings.
288
SupportAssist Integration in iDRAC