Users Guide

SupportAssist Integration in iDRAC
SupportAssist allows you to create SupportAssist collections and utilize other SupportAssist features to monitor your system and
datacenter. iDRAC provides an application interfaces for gathering platform information that enables support services to resolve platform
and system problems. iDRAC helps you to generate a SupportAssist collection of the server and then export the collection to a location on
the management station (local) or to a shared network location such as Common Internet File System (CIFS) or Network File Share
(NFS). The collection is generated in the standard ZIP format. You can send this collection to technical support for troubleshooting or
inventory collection.
Topics:
• SupportAssist Registration
• Installing Service Module
• Server OS Proxy Information
• SupportAssist
• Service Request Portal
• Collection Log
• Generating SupportAssist Collection
• Settings
• Collection Settings
• Set Default for Collections
• Contact Information
SupportAssist Registration
To take advantage of the automated, proactive, and predictive features of SupportAssist, you must register your system with
SupportAssist.
You can generate and save a collection locally or to a network, and also send to Dell EMC without registration.
Contact and shipping information
To complete the registration, you must provide the contact and shipping information.
Primary contact information
Enter First Name*, Last Name*, Phone Number*, Alternate Number, Email Address*, Service Address option (allows you to add physical
address, where the device will be serviced or where replacement parts should be shipped), Company Name*, Address Line 1*, Address
Line 2, City*, State*, Zip (or Postal) Code* and Country*. Check if the details are displayed correctly and make changes if you want to
edit any of the fields.
*indicates that the fields are mandatory.
Secondary contact information
Enter First Name, Last name, Phone Number, Alternate Number, Email Address and check if the details are displayed correctly and make
changes if you want to edit any of the fields.
NOTE:
You can remove the secondary contact information at any point of time.
End user license agreement
After providing all the required information, you need to accept the End User License Agreement (EULA) to complete the registration
process. You have the option to print the EULA for further references. You can cancel and terminate the registration process at any point
of time.
27
286 SupportAssist Integration in iDRAC