Users Guide

Troubleshooting managed system using iDRAC
You can diagnose and troubleshoot a remote managed system using:
• Diagnostic console
• Post code
• Boot and crash capture videos
• Last system crash screen
• System event logs
• Lifecycle logs
• Front panel status
• Trouble indicators
• System health
Topics:
• Using diagnostic console
• Viewing post codes
• Viewing boot and crash capture videos
• Viewing logs
• Viewing last system crash screen
• Viewing System status
• Hardware trouble indicators
• Viewing system health
• Checking server status screen for error messages
• Restarting iDRAC
• Erasing system and user data
• Resetting iDRAC to factory default settings
Using diagnostic console
iDRAC provides a standard set of network diagnostic tools that are similar to the tools included with Microsoft Windows or Linux-based
systems. Using iDRAC Web interface, you can access the network debugging tools.
To access Diagnostics Console:
1. In the iDRAC Web interface, go to Maintenance > Diagnostics.
The Diagnostics Console Command page is displayed.
2. In the Command text box, enter a command and click Submit. For information about the commands, see the iDRAC Online Help.
The results are displayed on the same page.
Reset iDRAC and Reset iDRAC to default
1. In the iDRAC Web interface, go to Maintenance > Diagnostics.
You have the following options:
• Click Reset iDRAC to reset the iDRAC. A normal reboot operation is performed on the iDRAC. After reboot, refresh the browser
to reconnect and log in to iDRAC.
• Click Reset iDRAC to Default Settings to reset the iDRAC to the default settings. After you click Reset iDRAC to Default
Settings,Reset iDRAC to factory default window is displayed. This action reset the iDRAC to the factory defaults. Chose any
of the following options:
a. Discard all settings, but preserve user and network settings.
b. Discard all settings and reset the default username to root and password to the shipping value (root/shipping value).
c. Discard all settings and reset the default username to root and password to calvin (root/calvin).
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