Users Guide

Troubleshooting managed system using iDRAC
You can diagnose and troubleshoot a remote managed system using:
• Diagnostic console
• Post code
• Boot and crash capture videos
• Last system crash screen
• System event logs
• Lifecycle logs
• Front panel status
• Trouble indicators
• System health
Related tasks
Using diagnostic console on page 273
Scheduling remote automated diagnostics on page 274
Viewing post codes on page 274
Viewing boot and crash capture videos on page 275
Viewing logs on page 275
Viewing last system crash screen on page 275
Viewing front panel status on page 276
Hardware trouble indicators on page 276
Viewing system health on page 277
Generating SupportAssist Collection on page 277
Topics:
• Using diagnostic console
• Viewing post codes
• Viewing boot and crash capture videos
• Viewing logs
• Viewing last system crash screen
• Viewing front panel status
• Hardware trouble indicators
• Viewing system health
• Generating SupportAssist Collection
• Checking server status screen for error messages
• Restarting iDRAC
• Erasing system and user data
• Resetting iDRAC to factory default settings
Using diagnostic console
iDRAC provides a standard set of network diagnostic tools that are similar to the tools included with Microsoft Windows or Linux-based
systems. Using iDRAC Web interface, you can access the network debugging tools.
To access Diagnostics Console:
1. In the iDRAC Web interface, go to Overview > Server > Troubleshooting > Diagnostics.
2. In the Command text box, enter a command and click Submit. For information about the commands, see the iDRAC Online Help.
The results are displayed on the same page.
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Troubleshooting managed system using iDRAC 273