Users Guide

Lifecycle Controller allows you to collect data from the following options:

• Hardware

• Software controller logs

• OS and Software application data

NOTE: OS and Software application data is enabled only if this data is already collected and

cached using the OS collector tool on iDRAC. Lifecycle Controller displays this option along with

the time stamp of data collection. You can select this option to retrieve the cached data

available on the server. For more information on collecting OS and Software application data

using the OS collector tool in iDRAC, see the iDRAC User's Guide at dell.com/support/home.

TSR is exported in the standard ZIP format. The report contains information that is similar to the

information available in the DSET report such as:

• Hardware and inventory for all components

• System, Lifecycle Controller, and component attributes

• BIOS boot order information

• Installed and available component firmware versions

• vFlash SD card partition information

• Fresh Air and component statistics (for applicable servers)

• Operating system and application information

• Active Lifecycle Controller logs (archived entries are not included)

• Component hardware logs

• Trace logs

• Storage controller logs

After Lifecycle Controller exports the TSR file, you can delete information that you do not want to share

with technical support. Each time the data is collected, an event is recorded in the Lifecycle Controller

Log. The event includes information such as the interface used, the date and time of export, and iDRAC

user name.

Exporting the technical support report

Before exporting a report, make sure that:

• Collect System Inventory On Reboot (CSIOR) is enabled.

• You have login and server control rights.

To export a technical support report:

1. Start Lifecycle Controller. For more information, see Starting Lifecycle Controller.

2. In the left pane, click Hardware Diagnostics, and then click Export Tech Support Report.

3. On the Terms and Conditions page, read the conditions and select the I agree to allow Technical

Support to use tech support report data option.