Users Guide

This message is generated by Microsoft to alert the user that Virtual Console is enabled.To make sure that this message does
not appear, always turn off Virtual Console in the iDRAC Settings utility before remotely installing an operating system.
Why does the Num Lock indicator on the management station not reflect the status of the Num Lock on the remote
server?
When accessed through the iDRAC, the Num Lock indicator on the management station does not necessarily coincide with the
state of the Num Lock on the remote server. The state of the Num Lock is dependent on the setting on the remote server when
the remote session is connected, regardless of the state of the Num Lock on the management station.
Why do multiple Session Viewer windows appear when a Virtual Console session is established from the local host?
You are configuring a Virtual Console session from the local system. This is not supported.
If a Virtual Console session is in-progress and a local user accesses the managed server, does the first user receive a
warning message?
No. If a local user accesses the system, both have control of the system.
How much bandwidth is required to run a Virtual Console session?
It is recommended to have a 5 MBPS connection for good performance. A 1 MBPS connection is required for minimal
performance.
What are the minimum system requirements for the management station to run Virtual Console?
The management station requires an Intel Pentium III 500 MHz processor with at least 256 MB of RAM.
Why doe Virtual Console Viewer window sometimes displays No Signal message?
You may see this message because the iDRAC Virtual Console plug-in is not receiving the remote server desktop video.
Generally, this behavior may occur when the remote server is turned off. Occasionally, the message may be displayed due to a
remote server desktop video reception malfunction.
Why does Virtual Console Viewer window sometimes display an Out of Range message?
You may see this message because a parameter necessary to capture video is beyond the range for which the iDRAC can
capture the video. Parameters such as display resolution or refresh rate too high will cause and out of range condition. Normally,
physical limitations such as video memory size or bandwidth sets the maximum range of parameters.
When starting a Virtual Console session from iDRAC Web interface, why is an ActiveX security popup displayed?
iDRAC may not be in the trusted site list. To prevent the security popup from appearing every time you begin a Virtual Console
session, add iDRAC to the trusted site list in the client browser:
1. Click Tools > Internet Options > Security > Trusted sites.
2. Click Sites and enter the IP address or the DNS name of iDRAC
3. Click Add.
4. Click Custom Level.
5. In the Security Settings window, select Prompt under Download unsigned ActiveX Controls.
Why is the Virtual Console Viewer window blank?
If you have Virtual Media privilege, but not Virtual Console privilege, you can start the viewer to access the virtual media
feature, but the managed server’s console is not displayed.
Why doesn’t the mouse synchronize in DOS when using Virtual Console?
The Dell BIOS is emulating the mouse driver as a PS/2 mouse. By design, the PS/2 mouse uses relative position for the mouse
pointer, which causes the lag in syncing. iDRAC has a USB mouse driver, that allows absolute position and closer tracking of the
mouse pointer. Even if iDRAC passes the USB absolute mouse position to the Dell BIOS, the BIOS emulation converts it back to
relative position and the behavior remains. To fix this problem, set the mouse mode to USC/Diags in the Configuration screen.
After launching the Virtual Console, the mouse cursor is active on the Virtual Console, but not on the local system.
Why does this occur and how to resolve this?
This occurs if the Mouse Mode is set to USC/Diags. Press Alt + M hot key to use the mouse on the local system. Press Alt +
M again to use the mouse on the Virtual Console.
When iDRAC Web interface is launched from the CMC Web interface soon after Virtual Console is launched, why
does GUI session time-out?
When launching the Virtual Console to iDRAC from the CMC Web interface a popup is opened to launch the Virtual Console. The
popup closes shortly after the Virtual Console opens.
Frequently Asked Questions
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