Users Guide

Why is an error message displayed when trying to connect a DVD/USB through virtual media even though the virtual media
is currently not in use?
The error message is displayed if Remote File Share (RFS) feature is also in use. At a time, you can use RFS or Virtual Media and not both.
vFlash SD Card
When is the vFlash SD card locked?
The vFlash SD card is locked when an operation is in-progress. For example, during an initialize operation.
SNMP Authentication
Why is the message 'Remote Access: SNMP Authentication Failure' displayed?
As part of discovery, IT Assistant attempts to verify the get and set community names of the device. In IT Assistant, you have the get
community name = public and the set community name = private. By default, the SNMP agent community name for iDRAC agent is public.
When IT Assistant sends out a set request, the iDRAC agent generates the SNMP authentication error because it accepts requests only
from community = public.
To prevent SNMP authentication errors from being generated, you must enter community names that are accepted by the agent. Since
the iDRAC only allows one community name, you must use the same get and set community name for IT Assistant discovery setup.
Storage Devices
Information for all the storage devices connected to the system are not displayed and OpenManage Storage Management
displays more storage devices that iDRAC. Why?
iDRAC displays information for only the Comprehensive Embedded Management (CEM) supported devices.
iDRAC Service Module
Before installing or running the iDRAC Service Module, should the Open Manage Server Administrator be uninstalled?
No you do not have to uninstall Server Administrator. Before you install or run the iDRAC Service Module, make sure that you have
stopped the features of Server Administrator that the iDRAC Service Module provides.
How to check whether iDRAC Service Module is installed in the system?
To know if the iDRAC Service Module is installed on the system,
• On Windows:
Run the service.msc command. In the list of services displayed, see if there is a service called DSM iDRAC Service Module.
• On Linux:
Run the command /etc/init.d/dcismeng status. If the iDRAC Service Module is installed and running, the status displayed is
running.
NOTE:
Use the systemctl status dcismeng.service command instead of the init.d command to check if the
iDRAC Service Module is installed on RedHat Enterprise Linux 7 operating system.
How to check the version number of the iDRAC Service Module installed in the system?
To check the version of the iDRAC Service Module in the system, do any of the following:
• Click Start > Control Panel > Programs and Features. The version of the installed iDRAC Service Module is listed in the Version
tab.
• Go to My Computer > Uninstall or change a program.
What is the minimum permission level required to install the iDRAC Service Module?
To install the iDRAC Service Module, you must have administrator level privileges.
While installing the iDRAC Service Module, it displays an error message This is not a supported server. Consult the User
Guide for additional information about the supported servers. How to resolve this?
Before installing the iDRAC Service Module, make sure that the server is a 12th generation PowerEdge sever or later. Also, make sure that
you have a 64-bit system.
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Frequently Asked Questions