Users Guide

3. Click Attach OS Collector.
You are directed to access the host OS. A message asking you to launch Virtual Console is displayed.
4. After you launch the Virtual Console, click the pop-up message to run and use the OS Collector tool to collect the data.
5. Navigate to the DRACRW virtual USB device that is presented to the system by the iDRAC.
6. Invoke the OS Collector file appropriate for the host operating system:
• For Windows, run Windows_OSCollector_Startup.bat.
• For Linux, run Linux_OSCollector_Startup.exe.
7. After the OS collector has completed transferring the data to iDRAC, the USB device is removed automatically by iDRAC.
8. Return to the Tech Support Report page, click the Refresh icon to reflect the new timestamp.
9. To export the data, under Export Location, select Local or Network.
10. If you have selected Network, enter the network location details.
11. Select the I agree to allow Technical Support to use this data option and click Export to export the data to the specified location.
Generating Technical Support Report Manually Using RACADM
To generate the TSR using RACADM, use the techsupreport subcommand. For more information, see the iDRAC RACADM Command
Line Reference Guide available at dell.com/esmmanuals.com.
Checking Server Status Screen for Error
Messages
When a flashing amber LED is blinking, and a particular server has an error, the main Server Status Screen on the LCD highlights the
affected server in orange. Use the LCD navigation buttons to highlight the affected server, then click the center button. Error and
warning messages will be displayed on the second line. For the list of error messages displayed on the LCD panel, see the server’s Owner’s
Manual.
Restarting iDRAC
You can perform a hard or soft iDRAC restart without turning off the server:
• Hard restart — On the server, press and hold the LED button for 15 seconds.
• Soft restart — Using iDRAC Web interface or RACADM.
Resetting iDRAC Using iDRAC Web Interface
To restart iDRAC, do one of the following in the iDRAC Web interface:
• Go to Overview > Server > Summary. Under Quick Launch Tasks, click Reset iDRAC.
• Go to Overview > Server > Troubleshooting > Diagnostics. Click Reset iDRAC.
Resetting iDRAC Using RACADM
To restart iDRAC, use the racreset command. For more information, see the RACADM Reference Guide for iDRAC and CMC available at
dell.com/support/manuals.
Erasing System and User Data
You can erase system component(s) and user data for those components. The system components include:
• Lifecycle Controller Data
• Embedded Diagnostics
• Embedded OS Driver Pack
• BIOS reset to default
• iDRAC reset to default
Before performing system erase, make sure that:
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Troubleshooting Managed System Using iDRAC