Users Guide
Social Media Reference
To know more about the product, best practices, and information about Dell solutions and services, you
can access the social media platforms such as Dell TechCenter. You can access blogs, forums,
whitepapers, how-to videos, and so on from the iDRAC wiki page at www.delltechcenter.com/idrac.
For iDRAC and other related firmware documents, see www.dell.com/esmmanuals.
Contacting Dell
NOTE: If you do not have an active Internet connection, you can find contact information on your
purchase invoice, packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options. Availability varies by
country and product, and some services may not be available in your area. To contact Dell for sales,
technical support, or customer service issues:
1. Go to dell.com/support.
2. Select your support category.
3. Verify your country or region in the Choose a Country/Region drop-down list at the bottom of the
page.
4. Select the appropriate service or support link based on your need.
Accessing documents from Dell support site
You can access the required documents in one of the following ways:
• Using the following links:
– For all Enterprise Systems Management documents — dell.com/softwaresecuritymanuals
– For Enterprise Systems Management documents — dell.com/openmanagemanuals
– For Remote Enterprise Systems Management documents — dell.com/esmmanuals
– For OpenManage Connections Enterprise Systems Management documents — dell.com/
OMConnectionsEnterpriseSystemsManagement
– For Serviceability Tools documents — dell.com/serviceabilitytools
– For Client Systems Management documents — dell.com/clientsystemsmanagement
– For OpenManage Connections Client Systems Management documents — dell.com/
connectionsclientsystemsmanagement
• From the Dell Support site:
a. Go to dell.com/support/home.
b. Under General support section, click Software & Security.
c. In the Software & Security group box, click the required link from the following:
– Enterprise Systems Management
– Remote Enterprise Systems Management
– Serviceability Tools
33