Users Guide

install any software or download tools from Dell and without having access to the Internet from the server operating system or

Lifecycle Controller. You can send the report from an alternate system and make sure that the data collected from your server is

not viewable by unauthorized individuals while sending it to technical support.

You can generate a health report of the server and using Lifecycle Controller, you can export the report to a location on the

management station (local) or to a shared network location such as Common Internet File System (CIFS) or Network File Share

(NFS). You can then share this report directly with technical support.

NOTE: SupportAssist Collection feature is supported on the 12th generation PowerEdge servers with iDRAC and

Lifecycle Controller version 2.10.10.10 or later.

Lifecycle Controller allows you to collect data from the following options:

• Hardware

• Software controller logs

• OS and Software application data

NOTE: OS and Software application data is enabled only if this data is already collected and cached using the OS

collector tool on iDRAC. Lifecycle Controller displays this option along with the time stamp of data collection. You

can select this option to retrieve the cached data available on the server. For more information on collecting OS and

Software application data using the OS collector tool in iDRAC, see the

Integrated Dell Remote Access Controller

(iDRAC) User’s Guide

at dell.com/esmmanuals.

SupportAssist Collection is exported in the standard ZIP format. The report contains information that is similar to the information

available in the DSET report such as:

• Hardware and inventory for all components

• System, Lifecycle Controller, and component attributes

• BIOS boot order information

• Installed and available component firmware versions

• vFlash SD card partition information

• Fresh Air and component statistics (for applicable servers)

• Operating system and application information

• Active Lifecycle Controller logs (archived entries are not included)

• Component hardware logs

• Trace logs

• Storage controller logs

After Lifecycle Controller exports the SupportAssist Collection file, you can delete information that you do not want to share with

technical support. Each time the data is collected, an event is recorded in the Lifecycle Controller Log. The event includes

information such as the interface used, the date and time of export, and iDRAC user name.

Exporting the SupportAssist Collection

Before exporting a report, make sure that:

• Collect System Inventory On Reboot (CSIOR) is enabled.

• You have login and server control rights.