Install Guide
Table Of Contents
- iDRAC Service Module 2.3 Installation Guide
- Introduction
- New in this release
- iDRAC Service Module monitoring features
- Operating system information
- Lifecycle Controller log replication into operating system
- Automatic system recovery feature
- Windows Management Instrumentation Providers
- Automatic Technical Support Report collection
- Prepare to remove NVMe PCIe SSD device
- Remote iDRAC hard reset
- iDRAC access via Host OS (Experimental Feature)
- In-band support for iDRAC SNMP alerts
- Supported features — operating systems matrix
- Co-existence of Server Administrator and iDRAC Service Module
- Software availability
- Downloading iDRAC Service Module
- Accessing documents from Dell support site
- Software license agreement
- Other documents you may need
- Preinstallation setup
- Installing the iDRAC Service Module on Microsoft Windows operating systems
- Installing the iDRAC Service Module on Microsoft Windows operating systems
- Modifying the iDRAC Service Module components on Microsoft Windows operating systems
- Repairing the iDRAC Service Module on Microsoft Windows operating systems
- Uninstalling the iDRAC Service Module on Microsoft Windows operating systems
- Installing iDRAC Service Module on supported Linux operating system
- Installing the iDRAC Service Module on VMware ESXi
- Installing the iDRAC Service Module on Citrix XenServer
- Configuring the iDRAC Service Module
- Frequently asked questions
- Do I need to uninstall Open Manage Server Administrator before installing or running the iDRAC Service Module?
- How do I know that the iDRAC Service Module is installed in my system?
- How do I know which version of the iDRAC Service Module I have in my system?
- What is the minimum permission level required to install the iDRAC Service Module?
- Whenever I try to install the iDRAC Service Module, it shows an error message This is not a supported server. Consult the User Guide for additional information about the supported servers. What should I do now?
- I see the messageThe iDRAC Service Module is unable to communicate with iDRAC using the OS to iDRAC Pass-through channel in the OS log, even when the OS to iDRAC Pass-through over USBNIC is configured properly. Why do I get this message?
- Whenever I try to install the iDRAC Service Module, an error message This operating system is not supported is displayed.
- I used the remote iDRAC hard reset feature to reset the iDRAC. However, the IPMI drives is unresponsive and I am not able to troubleshoot.
- Where do I find the Replicated LifeCycle log on my Operating System?
- What are the Linux dependent packages or executables I should install while completing the Linux installation?
- I created a custom folder in Windows Event Viewer, but the LC logs are not replicated in my custom folder. What do I have to do now to replicate the LC logs?
- I chose custom install option from the Graphical User Interface during iDRAC Service Module installation and disabled a feature, but I am not able to enable the feature using any of the other interfaces. How do I enable the feature again?
- Linux installer packages
• Prepare to remove NVMe SSD device
• Remote iDRAC hard reset
• iDRAC access via Host OS (Experimental Feature)
• In-band support for iDRAC SNMP alerts
Operating system information
Server Administrator currently shares operating system information and host name with iDRAC. The
iDRAC Service Module provides similar information such as host OS name, server host IP address
information, OS version, Fully Qualified Domain Name (FQDN) with iDRAC. The network interfaces on the
host OS are also displayed. By default, this monitoring feature is enabled. This feature is available even if
Server Administrator is installed on the host OS.
Starting iDRAC Service Module 2.3, you can also view VLAN, IPV6 policy table, or such information
through Redfish client plug-in for browsers.
NOTE: The minimum iDRAC firmware version required to view information using Redfish client is
2.30.30.30.
Lifecycle Controller log replication into operating system
Replicates the Lifecycle Controller (LC) logs to the OS logs. All events that have the OS Log option as the
target (in the Alerts page or in the equivalent RACADM or WSMAN interfaces) are replicated in the OS log
using the iDRAC Service Module. This process is similar to the System Event Log (SEL) replication
performed by Server Administrator.
The default set of logs to be included in the OS logs are the same as the logs configured for SNMP traps/
alerts. Only the events logged in the LC log after the iDRAC Service Module was installed are replicated to
the OS Log. If Server Administrator is installed, the monitoring feature is disabled to avoid duplicate SEL
entries in the OS log.
Starting iDRAC Service Module 2.1, you can customize the location to replicate the LC logs. By default,
the LC logs are replicated in the System group of the Windows logs folder in the Windows Event Viewer.
You can replicate the LC logs to an existing group or create a new folder in the Application and Services
Logs folder in the Windows Event Viewer.
NOTE: You can choose the location to replicate the LC logs only during iDRAC Service Module
custom installation or iDRAC Service Module modification.
NOTE: The source name of the iDRAC Service Module LCL logs has been changed from iDRAC
Service Module to Lifecycle Controller Log.
Automatic system recovery feature
Automatic System Recovery feature is a hardware-based timer, which is used to reset the server in the
event of a hardware failure. You can perform automatic system recovery operations such as reboot,
power cycle, or power off after a specified time interval. This feature is enabled only when the operating
system watchdog timer is disabled. If Server Administrator is installed, the monitoring feature is disabled
to avoid duplicate watchdog timers.
Windows Management Instrumentation Providers
Windows Management Instrumentation Providers available with iDRAC Service Module exposes hardware
data through Windows Management Instrumentation (WMI). WMI is a set of extensions to the Windows
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