Install Guide
Table Of Contents
- iDRAC Service Module 2.3 Installation Guide
- Introduction
- New in this release
- iDRAC Service Module monitoring features
- Operating system information
- Lifecycle Controller log replication into operating system
- Automatic system recovery feature
- Windows Management Instrumentation Providers
- Automatic Technical Support Report collection
- Prepare to remove NVMe PCIe SSD device
- Remote iDRAC hard reset
- iDRAC access via Host OS (Experimental Feature)
- In-band support for iDRAC SNMP alerts
- Supported features — operating systems matrix
- Co-existence of Server Administrator and iDRAC Service Module
- Software availability
- Downloading iDRAC Service Module
- Accessing documents from Dell support site
- Software license agreement
- Other documents you may need
- Preinstallation setup
- Installing the iDRAC Service Module on Microsoft Windows operating systems
- Installing the iDRAC Service Module on Microsoft Windows operating systems
- Modifying the iDRAC Service Module components on Microsoft Windows operating systems
- Repairing the iDRAC Service Module on Microsoft Windows operating systems
- Uninstalling the iDRAC Service Module on Microsoft Windows operating systems
- Installing iDRAC Service Module on supported Linux operating system
- Installing the iDRAC Service Module on VMware ESXi
- Installing the iDRAC Service Module on Citrix XenServer
- Configuring the iDRAC Service Module
- Frequently asked questions
- Do I need to uninstall Open Manage Server Administrator before installing or running the iDRAC Service Module?
- How do I know that the iDRAC Service Module is installed in my system?
- How do I know which version of the iDRAC Service Module I have in my system?
- What is the minimum permission level required to install the iDRAC Service Module?
- Whenever I try to install the iDRAC Service Module, it shows an error message This is not a supported server. Consult the User Guide for additional information about the supported servers. What should I do now?
- I see the messageThe iDRAC Service Module is unable to communicate with iDRAC using the OS to iDRAC Pass-through channel in the OS log, even when the OS to iDRAC Pass-through over USBNIC is configured properly. Why do I get this message?
- Whenever I try to install the iDRAC Service Module, an error message This operating system is not supported is displayed.
- I used the remote iDRAC hard reset feature to reset the iDRAC. However, the IPMI drives is unresponsive and I am not able to troubleshoot.
- Where do I find the Replicated LifeCycle log on my Operating System?
- What are the Linux dependent packages or executables I should install while completing the Linux installation?
- I created a custom folder in Windows Event Viewer, but the LC logs are not replicated in my custom folder. What do I have to do now to replicate the LC logs?
- I chose custom install option from the Graphical User Interface during iDRAC Service Module installation and disabled a feature, but I am not able to enable the feature using any of the other interfaces. How do I enable the feature again?
- Linux installer packages
Whenever I try to install the iDRAC Service Module, an
error message This operating system is not supported is
displayed.
The iDRAC Service Module can be installed only on the supported operating systems. For information on
operating systems that are supported, see Supported operating systems.
I used the remote iDRAC hard reset feature to reset the
iDRAC. However, the IPMI drives is unresponsive and I am
not able to troubleshoot.
If you try to use the remote iDRAC hard reset feature on VMware ESXi 5.5 U3 or ESXi 6.0 U1, the IPMI
drivers becomes unresponsive, because of this the iDRAC Service Module communication is stopped.
You may have to reboot the server and load the IPMI driver again to resolve the issue.
Where do I find the Replicated LifeCycle log on my
Operating System?
To view the replicated LifeCycle logs:
Operating System Location
Microsoft Windows
Event viewer → Windows Logs → <Existing group
or Custom folder>. All the iDRAC Service Module
LifeCycle logs are replicated under the source name
iDRAC Service Module.
Red Hat Enterprise Linux , SUSE Linux, CentOS,
and Citrix XenServer
/var/log/messages
VMware ESXi /var/log/syslog.log
What are the Linux dependent packages or executables I
should install while completing the Linux installation?
To see the list of Linux dependent packages, see Linux dependencies.
I created a custom folder in Windows Event Viewer, but
the LC logs are not replicated in my custom folder. What
do I have to do now to replicate the LC logs?
Ensure to close the Windows Event Viewer after creating the custom folder. Open the Windows Event
Viewer again to view the replicated LC logs.
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