Install Guide
Table Of Contents
- iDRAC Service Module 2.3 Installation Guide
- Introduction
- New in this release
- iDRAC Service Module monitoring features
- Operating system information
- Lifecycle Controller log replication into operating system
- Automatic system recovery feature
- Windows Management Instrumentation Providers
- Automatic Technical Support Report collection
- Prepare to remove NVMe PCIe SSD device
- Remote iDRAC hard reset
- iDRAC access via Host OS (Experimental Feature)
- In-band support for iDRAC SNMP alerts
- Supported features — operating systems matrix
- Co-existence of Server Administrator and iDRAC Service Module
- Software availability
- Downloading iDRAC Service Module
- Accessing documents from Dell support site
- Software license agreement
- Other documents you may need
- Preinstallation setup
- Installing the iDRAC Service Module on Microsoft Windows operating systems
- Installing the iDRAC Service Module on Microsoft Windows operating systems
- Modifying the iDRAC Service Module components on Microsoft Windows operating systems
- Repairing the iDRAC Service Module on Microsoft Windows operating systems
- Uninstalling the iDRAC Service Module on Microsoft Windows operating systems
- Installing iDRAC Service Module on supported Linux operating system
- Installing the iDRAC Service Module on VMware ESXi
- Installing the iDRAC Service Module on Citrix XenServer
- Configuring the iDRAC Service Module
- Frequently asked questions
- Do I need to uninstall Open Manage Server Administrator before installing or running the iDRAC Service Module?
- How do I know that the iDRAC Service Module is installed in my system?
- How do I know which version of the iDRAC Service Module I have in my system?
- What is the minimum permission level required to install the iDRAC Service Module?
- Whenever I try to install the iDRAC Service Module, it shows an error message This is not a supported server. Consult the User Guide for additional information about the supported servers. What should I do now?
- I see the messageThe iDRAC Service Module is unable to communicate with iDRAC using the OS to iDRAC Pass-through channel in the OS log, even when the OS to iDRAC Pass-through over USBNIC is configured properly. Why do I get this message?
- Whenever I try to install the iDRAC Service Module, an error message This operating system is not supported is displayed.
- I used the remote iDRAC hard reset feature to reset the iDRAC. However, the IPMI drives is unresponsive and I am not able to troubleshoot.
- Where do I find the Replicated LifeCycle log on my Operating System?
- What are the Linux dependent packages or executables I should install while completing the Linux installation?
- I created a custom folder in Windows Event Viewer, but the LC logs are not replicated in my custom folder. What do I have to do now to replicate the LC logs?
- I chose custom install option from the Graphical User Interface during iDRAC Service Module installation and disabled a feature, but I am not able to enable the feature using any of the other interfaces. How do I enable the feature again?
- Linux installer packages

13th
generation
Windows
Management
Instrumentatio
n Providers
Yes No No Yes
13th
generation
Prepare to
Remove NVMe
device through
iDRAC
Yes Yes Yes* Yes
13th
generation
Automating
Technical
Support Report
OS collection
Yes Yes No Yes
13th
generation
Remote iDRAC
hard reset
Yes Yes No Yes
12th
generation
and 13th
generation
iDRAC access
via Host OS
(Experimental
Feature)
Yes Yes No Yes
12th
generation
and 13th
generation
In-band
Support for
iDRAC SNMP
alerts
Yes Yes No Yes
12th
generation
and 13th
generation
Network
interface
monitoring
support
through
Redfish client
Yes Yes No Yes
* — The Prepare to Remove NVMe device through iDRAC feature is supported only on VMware ESXi 6.0
and not on any other versions of VMware ESXi operating systems.
NOTE: The features such as Windows Management Instrumentation Providers, Prepare to
Remove NVMe device through iDRAC, Automating Technical Support Report OS collection,
Remote iDRAC hard reset are supported only on Dell’s 13
th
generation of PowerEdge servers with a
minimum firmware version of 2.00.00.00 or later.
NOTE: For the list of platforms supported by iDRAC Service Module, see Supported operating
systems.
Co-existence of Server Administrator and iDRAC Service
Module
In a system, both Server Administrator and the iDRAC Service Module can co-exist. If you enable the
monitoring features during the iDRAC Service Module installation, after the installation is complete, if the
iDRAC Service Module detects the presence of Server Administrator, iDRAC Service Module disables the
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