Developers Guide

Automatic Technical Support Report collection
The Technical Support Report (TSR) feature in iDRAC collects information about the hardware, OS and
relevant application data and compresses this information. Currently, you have to manually run the OS
Collector tool to generate the TSR. Using iDRAC Service Module 2.0 or later versions, the OS Collector
tool automatically collects relevant OS and hardware information. Automatic Support Log collection
including OS and Application Information Collection with TSR.
By using iDRAC Service Module you reduce the number of manual steps to collect the Technical Support
Report as the collection process is automated.
NOTE: This feature is available by default when you install iDRAC Service Module 2.0 or later
versions on systems running supported Microsoft or Linux operating systems. You cannot disable
the feature.
NOTE: The OS log collection feature of Automatic Technical Support Report is not supported on
CentOS.
Prepare to remove NVMe PCIe SSD device
You can remove a Non-Volatile Memory Express (NVMe) Pheripheral Component Interconnect Express
(PCIE) Solid State Device (SSD) without shutting down or rebooting the system. When you are removing a
device, all the activities associated with the device must be stopped to prevent data loss. To prevent loss
of data use the Prepare to Remove option, which stops all the device-associated background activities,
after which you can remove the NVMe PCIe SSD physically.
Supported features — operating systems matrix
The following is the list of supported features and the operating system.
Features Operating Systems
Microsoft
Windows
(including HyperV
systems)
Linux Virtualization
(VMware ESXi)
12th generation
and 13th
generation
Sharing OS
Information
Yes Yes Yes
12th generation
and 13th
generation
LC Log
Replication
Yes Yes Yes
12th generation
and 13th
generation
Automatic System
Recovery/
Watchdog
Yes Yes Yes
13th generation
Windows
Management
Yes No No
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