Users Guide

Troubleshooting and frequently asked questions
This section describes the error messages commonly generated by Lifecycle Controller and provides suggestions for resolving the issues.
This section also lists the questions that are frequently asked by Lifecycle Controller users.
Topics:
• Error messages
• Frequently asked questions
Error messages
Each error message that is generated from Lifecycle Controller has a Message ID, Message Description, and Recommended Response
Action in a single dialog box. If you want to view the detailed description about a message, see the Dell Event Message Reference Guide at
dell.com/support/home.
Frequently asked questions
1 When Lifecycle Controller downloads updates where are the les stored?
The les are stored in a volatile memory, on the main system board. This memory is not removable and is not accessible through the
operating system.
2 Is a virtual media device or vFlash SD card required to store data for updates?
No. The les are stored in memory on the main system board.
3 What is virtual media?
Virtual media is remote media such as CDs, DVDs, and USB disk drives that a server identies as local media.
4 What should I do if an update fails?
If an update fails, Lifecycle Controller restarts, and then attempts all the pending updates that are selected. After the nal restart, the
system opens the Lifecycle Controller Home page. Launch Firmware Update again, select the updates that failed, and then click
Apply.
NOTE
: If the iDRAC rmware update is interrupted, you may have to wait up to 30 minutes before attempting another
iDRAC rmware update.
5 What is vFlash SD card?
vFlash SD card is a formatted SD (Secure Digital) card that plugs into iDRAC Enterprise. vFlash SD card can be formatted and
enabled through iDRAC to make it accessible as a USB drive for data storage. Virtual ash is a partition on vFlash SD card to which
you can remotely write an ISO le. For more information, see the Integrated Dell Remote Access Controller (iDRAC) User’s Guide at
dell.com/esmmanuals.
6 Can I add my own drivers to use for operating system installation?
No, you cannot add your own drivers for operating system installation. For more information on updating the drivers that are used for
operating system installation, see Updating Platform.
7 Can I update the drivers used by an already-installed operating system through Lifecycle Controller?
No, Lifecycle Controller only provides drivers that are required for operating system installation. To update the drivers used by an
installed operating system, see your operating system’s Help documentation.
8 Can I add my own drivers and rmware for updating Lifecycle Controller to a local USB drive?
10
Troubleshooting and frequently asked questions 95