Users Guide

To export a SupportAssist Collection:

1 Start Lifecycle Controller. For more information, see Starting Lifecycle Controller.

2 In the left pane, click Hardware Diagnostics, and then click Export SupportAssist Collection.

3 On the Terms and Conditions page, read the conditions and select the I agree to allow Technical Support to use tech support

report data option.

4 Click Next.

Lifecycle Controller checks the availability of hardware, operating system and application data, and RAID controller logs, and then

displays the options listed in step 5. If the operating system and application data, or RAID controller logs are unavailable, the relevant

options are grayed out. The duration to collect the selected data is displayed next to the options listed in step 5.

5 On the Select Report Data page, select the options for which you want to create a SupportAssist Collection:

• Hardware — Collects data pertaining to the server and component inventory, rmware installed on the server, conguration

information, and hardware logs.

• RAID Controller Logs — Contains information about the storage logs.

• Operating System and Application Data — Contains information about the operating system and application. The OS and

application data may contain sensitive and personal information. You can choose to exclude this data while collecting the

information.

NOTE: OS and Software application data is enabled only if this data is already collected and cached using the OS

collector tool on iDRAC. Lifecycle Controller only retrieves the cached data. For more information on collecting

OS and Software application data using the OS collector tool in iDRAC, see the

Integrated Dell Remote Access

Controller (iDRAC) User’s Guide

at dell.com/esmmanuals.

6 Click Next.

7 On the Select Export Settings page, type or select the required information and click Next.

For information about the elds on this page, see the Online Help by clicking Help in the upper-right corner of the Lifecycle Controller

application.

8 On the Summary page, verify your selections and click Finish.

Maintain